We arrived at the hotel early, and very tired from our trip. Our room was not ready and the staff gave us an upgraded suite for our first night stay. The suite was roomy and very nice. We mentioned to the staff that the next day we were going to go to the airport prior to the opening of the... More

Excellent hotel, well located in a neighbourhood of Santiago. Near several shopping areas like the Parque Arauco Shopping Mall. The hotel is indeed neat, service is excellent. I did not use the gym facilities. Breakfast is excellent too. My first time at the hotel on my frequent business trips but will definitely consider it next time I am in Santiago.... More

We stayed here for two nights to begin with, but then our flight was cancelled and we went back late at night for another two nights. We cannot fault the staff who, when we returned from the airport having been distressed by the lack of help there, ran out to pay the taxi driver - we had spent all our... More

Like a previous reviewer, we got this hotel from Hotwire at a great rate. Our 9th floor room was large and elegant and had an alcove bar area. The furnishings were attractive and in excellent condition. The king sized bed was the most comfortable of our three week trip. The included breakfast was quite extensive and delicious. We ate a... More

Santiago is an amazing city. Chileans are very polite and the city is surprisingly clean and tidy. The hotel staff was very friendly, and they guided us a lot about where we could go. The room was very comfortable and the beds were fluffy. It is a place to recommend. We were pleased

The hotel is old but very well located (underground-literally next door). The reception service, concierge and cleaning are excellent. very attentive! just be careful with the prices of cars and vans. Negotiate! The breakfast is reasonable and is included in the price of the stay. Always felt a smell of old cigarette when i entered the room. I was in... More

I booked this hotel through Hotwire and received a fantastic rate. It was rated at 4.5 stars which I think is very generous. It is possibly a 4 star with the range of services the hotel offers, although as some have mentioned rooms could use an update. Service was great. Any question or need that we had was quickly resolved.... More

With an 4 night stay I can confirm that breakfast is REALLY good, seafood and pastas are nice but if you go on business you should be careful. The free WiFi coverage is deficient and there are no LAN cables are not enabled in the hotel rooms. Despite the room is big and the bed comfortable, the bathroom looks old... More

The pool is nice and opens up early. The breakfast buffett is Good, with a great variety of fruits. It is located well, walking distance from a park with lots of roses and a mall, where the touristic bus stops. It is a good hotel, but not 5 stars level...