The staff helped us with coordinating with our tour operator, especially when I became ill and we needed to cancel several tours. They also had availability so we could stay there extra nights in order for me to recover. Breakfast buffet was basic but good. Location was good. Rooms clean though a bit tight in the entry. Wish they had... More

I was extremely pleased with this 3* hotel. Situated in the centre of Cusco it is extremely worthy of its 3* rating. It is very well presented and efficiently run with friendly and polite staff (except for one slightly grumpy male receptionist, I am sure he will know who he is!!) comfortable rooms with free wifi and very good breakfast.... More

I was 3 days in this hotel and made me feel comfortable in every respect, clean rooms, delicious food and above all the friendliness of their staff is awesome, they make you feel at home and also are quick to solve problems. Everything you need to have a good time in Cusco - Peru

I had the chance to stay here recently and it was a great surprise! Pleasant accommodations and excellent location. If you are looking to see Cusco, Los Portales is close to everything. Rooms were spacious and clean. Danny was exceptional and a major help. I would recommend Los Portales to anyone.

The staff was very inviting. I enjoyed my stay very much!!!! The rooms were beautiful and relaxing. Peru will always have a special place in my heart!! I am happy to of had the experience at your property. It is a trip I will never forget!! Gracias por todo

I arrive to Cusco tired, thirsty and tired. The staff made check in so easy for us. They brought our bags to our room, gave us some tea and let us relax for a bit while they took care of everything. We checked in to our room and promptly took naps. The beds were comfortable and the room overlooked the... More

Los Portales is a great place to stay if you're looking for reasonably priced rooms not too far from all the goings-on in Cusco. The staff were very friendly and attentive throughout our week-long holiday and nothing was too much of a problem for them. The one complaint I did have was that the Wi-Fi connection in the room was... More

First, ignore the swimming pool rating; there is no pool but (Trip Advisor: fix this!) having ticked one circle it doesn't allow one to delete it.) Los Portales was an ideal hotel for us: Diverse clientele --we avoid "accidental tourist" hotels when travelling abroad--friendly, helpful staff, and excellent buffet breakfast. The urn with fresh--and frequently brewed--coca tea is visible from... More

This hotel was arrange by our Machu Pichu trekking travel agency. Very welcoming lobby with hot tea round the clock. Two PC next room with comfortable sofas and nice decoration make this hotel a rare find in Cusco. Modern elevator with spiral staircase surround it make it quite unique. Friendly staff made us feel at home.