My little teenage daughter got stuck in a poorly organized tour by "Medlife". The students reached Lima after a long journey from California only to realize how bad things were. They had each paid Medlife thousands of dollars for this trip, but the guys in Medlife picked a cheap backpackers hotel at the rate of $2 per day. The toilets...
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Dear Sanjayaman
Thank you! We appreciate you letting us know about this event. We’re pleased to receive your positive comments .
Melia Hotels International is a company who has the firm purpose of giving our guests an excellent service with responsibility and sustainability, so for us to be helpful is not a job, is a way of life that gives...
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Very nice hotel. Nice rooms, and they smell like vanilla!!! Just loved it!!! Very comfortable and very clean.
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Dear Guest
Thank you so much for sending your comments.
Meliá Lima Hotel believe firmly that guest satisfaction is our most important goal.
We will be looking forward to welcoming you back at the Meliá Lima Hotel in a sooner future.
Sincerely Yours
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Nice, pretty, quite well located hotel. In general, very good impression.
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Dear Guest
Thank you for entrusting us with your
comments which help us to improve our
day-to-day customer service.
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comments on our Melia Hotels International profile
We will be looking forward to welcoming you back at the Meliá Lima Hotel in a sooner future.
Sincerely Yours
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A 2 night stay and we were happy. I agree with the others that location is not the best but the staff were always good with taxi services. Great food and spotless rooms.
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Dear Guest
Thank you for entrusting us with your
comments which help us to improve our
day-to-day customer service.
Don’t forget that you can
follow us on facebook and leave your
comments on our Melia Hotels International profile
Sincerely Yours
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This was one of the best places I've ever stayed. The staff was awesome, helping us with everything we needed. Dinner was fantastic with a great array of food. The room was huge and cozy, and with a really nice bathroom. I simply have no complaints about it. It was fantastic.
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Dear Guest
Many thanks for your comment
Our best reward is to know about our guests satisfaction
Don’t forget that you can
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comments on our Melia Hotels International profile
Sincerely Yours,
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LOCATION: The hotel is in a corner between two very busy streets, which is probably bad for noise-sensitive people. Location was good for doing business, but it was far from the beach and Miraflores where most of the good restaurants are (I tried "Brujas de Cachiche" which was fantastic!). Yes, you can go back and forth with a taxi, but...
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I love the Melia hotels and made a reservation at this hotel when traveling to Lima for the wedding of a good friend. This hotel is nice, but less luxurious than others where I stayed (Mexico City and Buenos Aires, for example). Cordial customer service, very polite personnel. Was disappointed with my first visit to the restaurant; service very slow,...
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Dear Guest
Thank you for contacting us. So that we
can respond to you in as much detail as
possible, please could you email
calidad.melia.lima@melia.com with your comments or
suggestion? We will respond to your email
as soon as possible.
Many thanks.
Susana Tamayo
Calidad - Meliá Lima
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Ok, so it's not THE BEST location, and their amenities are not top notch. But for a secure, clean, international hotel I thought the price was good (US$160/night - other very nice hotels are much much higher!!). If you found a reliable taxi driver I don't think it would be cost-prohibitive to be driven back and forth to Miraflores. I...
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Dear Guest
Thank you for entrusting us with your
positive comments and good suggestions
which help us to improve our day-to-day customer service.
So that we can respond to you in as much detail as
possible, please could you email
calidad.melia.lima@melia.com with your comments or
suggestion? We will be pleased to answer you.
Many thanks.
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We stayed here for one night before our Cuzco trip and two nights after. The 1st stay, we were offered and took an upgrade from our Junior Deluxe Suite to the Junior Deluxe Room (Level Floors) for $30 (which included internet in the room, cocktail hour & breakfast). Considering breakfast was $13 @ and internet was $12, it made sense...
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Dear Guest
Thank you for entrusting us with your
comments which help us to improve our
day-to-day customer service. Sorry if your
stay did not turn out as you hoped it would.
If you send an email to calidad.melia.lima@melia.com
we will respond to your comments as soon
as possible. Many thanks
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Stayed in this hotel at the onset and return of the Cuzco leg for Machu Pichu. On the way in, with a tour group, the room was spacious and clean but on the front entrance and noisy. I asked for a quiter room upon my return and was graciously allocated a beautiful suite for a two night stay. Room service...
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