Being guest of the Crystal Palace different times at this hotel while traveling to Bulgaria for business reasons. The staff is very welcoming, friendly and courteous, always ready to help and to support to requests. The hotel has a good wellness area to relax after work. I recommend the hotel and also the internal restaurant (room service).

This was a clean hotel with an average breakfast facility. We were traveling with a group so we ok with the location which is walking distance to the city center. Nice to have a internet connection in the room.

We enjoyed a two night stay in this hotel early in October. The room was quiet large and well decorated. The mattress was good, and the room was very quiet . We appreciated the nice lobby, the clean room, and the marble bathroom. The location is near several parks and in a nice neighborhood. One can easily walk to several... More

Fast Internet. Food 24/7. Decent restaurents and cafe's close by. Big rooms - almost US size. Not sure about parking facility etc. Staff was service minded and friendly. Restaurant was actually quite nice.

The Crystal Palace is a very nice boutique hotel in a residential near the center of Sofia. It is a short walk to the center of Sofia. There are a number of foreign embassies within several blocks of the hotel. The room was large and very clean. The air conditioning worked well during the abnormally hot August 2012 days. The... More

Right there in the center of the down, just 2 minutes from the dead-end center/ St.Sofia statue. Very pleasant stuff, room very clean and equipped. Breakfast- best buffet I ever had. Something around 25 food choices and cca 7 drink choices- and every item is labeled on both Bulgarian and English. Just to prove that everything can not be great-pretty... More

My fifth floor room had a balcony, which was nice at dusk, though otherwise rather stark (ie no furniture on the balcony). The greeting from reception staff on arrival seemed professional, rather than particularly welcoming. My room was a little cramped in one place, due to placement of the desk opposite the foot of the bed, but was otherwise very... More

Although this hotel has a good, central location, it is also extremely quiet - even at weekends. The rooms are well maintained and very clean. The staff are helpful - giving us directions to a restaurant, recommended by a friend, nearby.

We stayed for a week and found the Crystal Palace to be faultless - spacious, comfortable, clean rooms. Very convenient location, particularly for the university, but also for some tourist attractions and nightlife.