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All 51 Zagreb hotels

Sheraton Zagreb Hotel

5.0 of 5
2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Hotel amenities
Sheraton Zagreb Hotel
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68%
Ranked #20 of 51 hotels in Zagreb
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226 reviews from our community

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athens
Top Contributor
59 reviews 59 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW via mobile

Booked an executive room, spacious enough but hotel definitely needs renovation. Rooms and common spaces as well. Breakfast was ok. Very slow check in process. Next time in Zagreb i ll try somewhere else.

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Edinburgh, United Kingdom
2 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 8 June 2013 via mobile

We stayed two nights for the world cup qualifiers. The hotel was very busy with various football teams staying. Staff coped well under pressure. Rooms were spotless and the maids were polite. Breakfasts were well stocked and tasty.

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Mario S, General Manager at Sheraton Zagreb Hotel, responded to this review
9 June 2013

Dear Kev M, thank you for taking the time to write such a positive review about our hotel. It is true, we had pressure during the last week but I am happy to read your review which is giving me a positive answer to our organization. I will pass your comments to the entire team and will be looking forward... More

Martin City, Montana
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 June 2013

The hotel is located within walking distance of most of the old town center. The front desk staffs (Jelena) were very knowledgeable about the hotel and the locale area. The Hotel itself was very will maintained, and the breakfast had a great choice of food. Rooms are spacious, Clean and well maintained. I would defiantly return to this Hotel the... More

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Mario S, General Manager at Sheraton Zagreb Hotel, responded to this review
9 June 2013

Dear JimZerbe, it is great to hear the service at our hotel is on the highest level. I will pass your nice words to Jelena. This direct feedback is invaluable, it best reflects how our customers rate our real time performance. And once its addressed to the service and the staff, as we take pride in delivering on service excellence,... More

Indonesia
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 5 June 2013

Well, when you choose 5 stars hotel, you have a lot expectation especially for services. It's very disappointed I didn't get that for basic services. I think every hotel whatever how many stars, the hotel will changes everyday for basic in the room! I made complain to duty manager (IS) because The hotel didn't change the glasses in my room... More

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See 4 more reviews by arnoldusIndonesia for Zagreb
Mario S, General Manager at Sheraton Zagreb Hotel, responded to this review
9 June 2013

Dear arnoldusIndonesia, thank you for sharing your experience with us. At the end of the day, and with a busy week like the last one it always happen some minor human mistakes. On the other hand it is great that you shared this experience with me so I can make action right away. We're in the process of fully aligning... More

Louth, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 31 May 2013

We stayed one night as part of a Croasian tour and feel that this hotel was not up to it's five stars. The accommodation was fine, clean, spacious and with plenty of hot water.However it was the service and the food that let the hotel down badly. We ate in what looked like the lobby as the restaurant was busy... More

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Mario S, General Manager at Sheraton Zagreb Hotel, responded to this review
9 June 2013

Dear Ian M, the reason I like this platform is that it is helping our hotel management make a change and read the real feeling our guests had in our hotel. I am truly sorry for this disappointment you felt while having your meal at the hotel's Piano Bar. I can promise you that I will do my best to... More

Basingstoke, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 22 May 2013

I was in Zagreb for two nights, stayed at the Sheraton and look forward to my next visit. If you want to save a few pennies, take the Croatian Airlines bus from right outside the airport terminal to the city bus station. It goes every 30 minutes, and you pay a very modest 30 Kuna on the bus. It stops... More

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Mario S, General Manager at Sheraton Zagreb Hotel, responded to this review
9 June 2013

Dear VolAuVent, thank you for the time to write such a nice review. Since you have been satisfied with the welcome and our service, for me it is the most important part of a hotel. I am glad you tried our food at the Piano Bar. Next time you come, we have a newly refurbished Cafe Imperial offering great daily... More

Townsend, DE
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 29 cities Reviews in 29 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 22 May 2013

The location is great if you want to get out and walk around the city. Breakfast was pleantiful, the rooms were clean and the had an ice machine. The hotel is close to city center with a currency exchange and small grocery store in the next block.

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Brussels, Belgium
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 21 May 2013

I stay at the Zagreb Sheraton regularly during my business trips to Croatia. The hotel is conveniently located in the city centre. It is exactly what you expect from a quality business hotel: comfortable, clean and with efficient service. The breakfast is copious and varied. I often use the fitness centre, which is exceptionally well equipped for a hotel gym.

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San Mateo, California
Top Contributor
106 reviews 106 reviews
41 hotel reviews
Reviews in 59 cities Reviews in 59 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 16 May 2013

The hotel was virtually empty during our stay here. That said, there was good attention to cleanliness/food detail (rather than releasing staff to save money). Sadly the pool was not open early enough for us to utilize.The lobby, bar and restaurant are lovely. Breakfasts were rather incredible: who serves butterscotch pudding with bananas! Frankly it was delicious - and a... More

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New Delhi, India
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 12 May 2013

Its an old property (looks like) but the rooms are clean and comfortable, just as you would expect of a Sheraton. But the only thing is that most Sheraton I have stayed lately (in other countries) were either new or re-vamped to new finish, so in comparison this is not upto the mark. The breakfast is Ok, Hotel location is... More

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Additional Information about Sheraton Zagreb Hotel

Also Known As:
Sheraton Zagreb
Zagreb Sheraton
Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Region: Croatia > Zagreb
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotels in Zagreb
#12 Business Hotels in Zagreb
#13 Luxury Hotels in Zagreb
Price range (per night): RM300 - 684
Hotel Class:5 star (5*)
Reservation Options:
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