First of all it was my first time to stay at the hotel, and as my first experience in Executive Grand Deluxe, my first 2 night was a disaster that I said to myself I will never come back, the room was need a lot of maintenance and it seem it was not checked properly before I checked in and...
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stayed at this hotel november 2011 for a leisure break, right choice. arrived at around 8am, the front desk lady told me check in was not till 2pm but she will see what she can do. she later told there i will have to wait for about an hour for a room to be ready. i was offered tea and...
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Reviewed 23 October 2011
Dear Topsy2808,
Thank you very much for your positive comment. We are delighted to hear that your stay was a memorable one.
We always do our best to provide the high level of services according to our guests’ expectations and needs.
We thank you again for your positive feedback and we hope to welcome you soon in our Hotel.
Yours...
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We had a fantastic stay here for 3 days. Upon arrival we were upgraded to a suite. The great thing was that we didnt ask for one and nor were we expecting one.
Over the course of our short stay, I found the staff (concierge, doorman, etc) to be exemplary. They would take care of our every need and went...
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Dear Platinum2709,
Thank you for your kind feedback on our hotel and your appreciation on our accommodations.
It is such a pleasure to know that we contributed to make your stay a memorable one. We always do our best to provide excellent services in order to exceed our guests’ needs and expectations.
Once again thank you for taking the time...
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This was a great experience from reception, service, food etc. Please keep it up!
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Dear sasalenik,
We thank you very much for taking the time to give us your positive feedback.
We are always striving to reach the best level of service and create the best experiences possible for our guests, hence your comments are always much appreciated.
We look forward to welcoming you back in the near future.
Yours Sincerely,
Alejandro Bernabé,
General...
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The hotel was lovely, the service was great...with the exception of not being able to get chicken nuggets at the pool! We also had an opportunity to use there spa, which was also very nice. It was conveniently located and made exploring very easy
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Dear TyroneTravels,
Thank you very much for your positive comment.
We are glad that you enjoyed our facilities; it inspires us to do our best to reach our guests’ expectations. We are delighted to inform you that our location is one of our strong rewards.
We are truly sorry about the inconvenience in regards of your chicken nuggets order; it...
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I stayed here on business for one week because I use to live in Dubai and know the area very well, however there are also many families staying as well- it is a well appointed hotel with good service levels (i had read the other reviews and thought the service would be poor), great location, opposite Burj Al Arab, close...
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Dear DGG-80,
Thank you for your taking the time to give us a positive comment.
We are always pleased to satisfy our guests’ needs and are thrilled to know that we have exceeded your expectations. We are glad to know that you enjoyed our location and level of services.
We thank you for your comment, and hope to welcome you...
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Thank to the staff of the hotel. They made a lot to make the stay of our group (Rosenbauer Swiss SA) a success. Everybody liked the rooms, the pool and also the breakfast buffett. The staff is very friendly and committed. The hotel has a very good location, nice, big rooms and over all a super service.
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Dear Erwin M,
Thank you for your kind feedback on our hotel and your appreciation on our accommodations.
We are very glad that you enjoyed our services; we invest heavily in training our team members to ensure that the level of services we provide will meet all the guests’ expectations and needs.
We hope to welcome you soon in our...
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Booked the Kempinski as part of a celebratory break and we have to say that evrtything was superb, from the really helpful and attentive check in right to the moment we checked out. Location is excellent for a few days shopping and sightseeing and the metro is a few minutes walk away. Pool not massive, but nicely appointed. Rooms are...
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Dear Windymiller186,
Thank you for your taking the time to give us a positive comment.
We always do our best to provide the high level of services according to our guests’ expectations and needs. It is such a pleasure to know that we can contribute to make your stay as a great experience.
Once again, thank you for sharing your...
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My Husband and I stayed at this hotel during a stopover on way to Rome for our Honeymoon. This hotel is lovely the service is fantastic. We asked for airport transfers which were top notch and such luxurious cars. We arrived at 6 am in the morning and check-in is not until 2pm, but despite this the lovely lady on...
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Dear Juanita1982,
It is with great pleasure that we see your comment.
We are always pleased to satisfy our guests’ needs and are thrilled to know that we have exceeded your expectations.
We hope to welcome you again very soon!
Alejandro Bernabé,
General Manager
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