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All 452 Dubai hotels

The Palace Downtown Dubai

5.0 of 5
Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
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The Palace Downtown Dubai
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Ranked #25 of 452 hotels in Dubai
Most recent review
5 of 5 stars Reviewed 17 June 2013
Crisibaja Australia
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643 reviews from our community

Traveller rating
    460
    117
    30
    24
    12
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Families
105
 
Couples
274
 
Solo
44
 
Business
105
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

Gorgeous building and rooms. Incredibly friendly staff, genuinely nice people. Brilliant location near Burj Khalifa and Dubai Mall. Lovely room on ground floor near the pool and right near the fabulous fountain. Beautiful, exotic atmosphere. Live music at brilliant buffet dinner. Superb service. Wonderful food, fabulous breakfast buffet and terrific room service. What a great experience. Can't wait to stay... More

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Cairo
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 June 2013 NEW

Had a wonderful lunch at your buffet restaurant. Food looked great and fresh, very tasty. Loved the outdoor seating with air-condition. Service very friendly and attentive. Hotel interior very special, a private atmosphere compared to the other large establishments within the city. Everywhere you experienced a great smile from the employee's. Keep up the great work.

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
18 June 2013

Dear Guest, Thank you taking the time to share your experience with us. I am delighted to know that you had a wonderful lunch in Ewaan restaurant and that you are pleased with the overall service of our associates. Your kind comments have been shared to all our associates who take pride and show continuous commitment in providing all our... More

Tegucigalpa, Honduras
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW

Stayed for 3 nightstand April with an infant and was magical. Lovely rooms, lovely service, fantastic breakfast. Great location right next to the mall, fountain show, and burn Khalifa. I don't have much else to say other than it was perfect! The room had a cot (not just a portacot) so was very helpful for being with a 1 year... More

Was this review helpful? Yes 2
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
16 June 2013

Dear Guest, Thank you so much for your kind words and for sharing your stay experience. We are pleased to read that you enjoyed and appreciated so much of what the hotel, and surrounding area has to offer. We all look forward to welcoming you back in the very near future. Kind regards, Michael Sorgenfrey General Manager More

Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 11 June 2013

Stayed here mid May for the first 4 nights of our honeymoon - amazing! From the moment you arrive at the bottom of the palm tree/water filled drive, you know that you have arrived somewhere special. The hotel is overlooked by the Burj Khalifa, is a 5 min walk from the Dubai Mall and is right on the lake with... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
12 June 2013

Dear Guest, Thank you for having chosen The Palace for your honeymoon for which we congratulate you. We are happy to know that you enjoyed so much your stay in particular the swift check in early in the morning and also appreciated our location, service from the Associates as well as the restaurants and swimming pool area. Thank you for... More

Brussels, Belgium
Top Contributor
79 reviews 79 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 10 June 2013

Stayed here for a week on business. They had converted the Thai restaurant into a day meeting room which was perfect and very light with a glorious position. The bedrooms were exquisite. The pool was chilled perfectly and was quite large especially considering its location with the full site of the Burj Khalifa from your sun lounger. The buffet Erwaan... More

Was this review helpful? Yes 2
See 14 more reviews by PFTraveller62 for Dubai
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
11 June 2013

Dear Guest, Thank you for sharing your experience with everyone on Trip Advisor. It is an absolute pleasure to read that you had such a wonderful stay with us. I am happy that you had the time to visit our pool and enjoy the views including the one from our Viewing Deck where I agree that it is absolutely the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 10 June 2013 via mobile

Positives The actual hotel is stunning with beautiful views of the Burj Khalifa and the famous fountain. The location is fantastic – walking distance from the Dubai Mall (6th biggest mall in the world) Comfortable bed for a lovely night’s sleep. But this is where it all ends. Negatives It started before even arriving in Dubai. I had emailed the... More

Was this review helpful? Yes 3
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
18 June 2013

Dear Guest, Thank you for taking the time to share your constructive feedback with us following your recent stay here at The Palace Downtown Dubai. I am happy to see that you liked the overall hotel appearance with the fantastic location and views. At the same time I am very sorry to read about your check in experiences where you... More

Abu Dhabi, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 June 2013

All luxury hotels pride themselves on service, but the Palace stands out for the attention to the smallest detail, such as showers that bless you with plenty of water, doors that close by themselves firmly without slamming, chocolate covered dates upon arrival in the room, a steam room that works and has proper mentholated steam and is clean. Rolin and... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
11 June 2013

Dear Guest, Thank you for your kind review on Trip Advisor. We are truly delighted to know that you had enjoyed your stay with us and were extremely pleased with our service and all our facilities in the smallest details.. We all look forward to welcoming you back in the very near future. Kind regards, Michael Sorgenfrey General Manager More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 June 2013 via mobile

After spending a few nights in mega hotels in Dubai, i was transfered to the Palace Downtown and a Palace it is. Hotel is charming and welcoming. Although it is 5****, you genuianely feel at home. Decor is from the 1001 nights as is the interior fragrance that I wish I could take home with me. Staff is great and... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
16 June 2013

Dear Guest, We are delighted to read such positive comments about your experience and that you felt home in the Arabic décor with the specific fragrance. We will be very happy to welcome you back soon and hoping you will get the time to enjoy our pool and Spa as much as you enjoyed our other facilities that you used... More

Adelaide, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 June 2013 via mobile

This hotel is magnificent in every way. Upon arrival, we were advised our room had been upgraded to a Palaca Suite. OMG, 100m2 of luxury. The most comfortable (and largest) hotel bed I have ever slept in. The service was beyond impeccable. As an example, we asked for a late checkout and were provide with an additional 2 hours (no... More

Was this review helpful? Yes 1
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
12 June 2013

Dear Guest, Thank you for your wonderful feedback following your recent stay with us. I am delighted to know that you enjoyed the most our hotel with all facilities from the moment you arrived where you had the pleasant surprise of an upgrade until departure when all the team did their best to accommodate you before your long flight to... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 June 2013

i wonder if i stayed at the same hotel as other recent reviews, i have been coming to dubai for 10 years and have stayed at all the very best hotels , this hotel gets top marks as well. i like the city hotels , my real fav is there sister hotel the address downtown, but budget wouldnt permit for... More

Was this review helpful? Yes 2
See 3 more reviews by LUXTRAVELLER l for Dubai
Michael_Sorgenfrey, General Manager at The Palace Downtown Dubai, responded to this review
12 June 2013

Dear Guest, Thank you for taking the time to post your review on Trip Advisor. We are pleased to know that you enjoyed your stay with us and had the time to experience most of our facilities while sharing in details your feedback. Thank you also for the constructive comments which show us where we need to improve. I am... More

 
 
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Additional Information about The Palace Downtown Dubai

Also Known As:
The Palace The Old Town Hotel Dubai
The Palace The Old Town Hotel
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotels in Dubai
#24 Luxury Hotels in Dubai
#29 Family Hotels in Dubai
#69 Business Hotels in Dubai
Price range (per night): RM979 - 2,120
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
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