Me and My wife stayed at The Palace on a short stay on our way back to the UK from the Maldives. The whole trip was for our honeymoon. When the manager at The Palace found out it was our honeymoon he upgraded us to the Palace Suite which was an amazing suite with breathtaking views overlooking the fountains and...
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Dear Guest,
I would like to thank you for taking your time out and sharing your review on Trip Advisor. It was our pleasure to have you here at The Palace - The Old Town. We are glad you and your wife had a good time and enjoyed the food and service. I will be sharing your review with our...
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We stayed with our 7 months baby in the very chic place for two nights. How can I say?
It was an outstanding stay.
After an upgrade we stayed in a very beautiful suite with an open kitchen( with nespresso machine), a nice dining area and elegant and comfortable lounge and a balcony with stunning view of the lake, fountains...
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Dear Guest,
We are delighted to read your review here on TripAdvisor. Thank you so much for your kind words and for sharing your stay experience with us and everyone. Our Associates are thrilled to see you enjoyed and appreciated so much of what the hotel, and surrounding area has to offer.
We all look forward to welcoming you back...
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The location of the palace is very convenient easy walking access to souq al bahar and dubai mall you can never run out of choices to the cafes and resturnants near it and across the road.The room is very well maintained and staff and conceirge extremly helpful and wifi is complimentary in the rooms. The only think i didnt like...
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Dear Guest,
Thank you for your feedback of The Palace - The Old Town. We are happy to know that you liked the location and our service. I offer my sincere apologies for any inconvenience the check in process had caused you. On behalf of the entire team here at The Palace -The Old Town, we all look forward to...
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Very well located in front of The Mall of Dubai ( exclusive shops and an enormous aquarian ), good modern rooms,good food. Also in front of Burj al Khalifa, the tallest building of the world.
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Dear Guest,
I would like to thank you for taking your time out to give us your feedback on Trip Advisor. We are glad to know that you liked our hospitality and the attractions around us.
Looking forward to welcoming you back at The Palace - The Old Town in the near future.
Kind regards,
Michael Sorgenfrey
General Manager
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Dubai is a very modern city and most of the hotels lack any link to the middle eastern culture. Not so The Palace. Although a modern built, this hotel is perfectly themed to be an old palace within a fortress and thus makes you feel like you are in the Ottoman Empire. Staff are hanging out everywhere just willing to...
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Dear Guest,
Thank you for sharing your review on Trip Advisor. We are pleased to know that you enjoyed your stay with us and it is always a pleasure to receive feedback from our guests .We are also delighted to know that you liked The Palace architecture, surroundings, food and our service. Please be assured that we will be sharing...
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Almost a week back we had mothers day afternoon tea party at the palace Hotel. we booked for number of 8 people and slowly our friends started to join the party. Interesting thing is that almost everyone came with a kid. We thought it will be a big challenge to accommodate once i see everyone is coming with a kid...
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Dear Nayomi,
Greetings from The Palace - The Old Town!
Thank you very much for such a nice review and for commending Sitaram. We are glad you and your guests enjoyed your afternoon tea. Looking forward to welcoming you back at the Palace - The Old Town.
Kind regards,
Michael Sorgenfrey
General Manager
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It's really best place in Dubai. We stayed at many hotels there, but this is the best. It placed near the highest building in the world and near one of the biggest mall. But it's really quiet place where you don't feel any discomfort. We enjoyed to stay there and we'll return there next time. We saw the fountain show...
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Dear Mikhail,
Thank you for sharing your experience on Trip Advisor. It is always encourging for us here at The Palace - The Old Town to receive such nice reviews. I am also glad that you enjoyed the Dubai fountain show and we will be honored to welcome you back in the near future.
Warm regards
Michael Sorgenfrey
General Manager
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On our way to Europe we thought we would finally break the trip with a relax & some shopping.
I must say that this hotel was a pleasant surprise. Traveling with an elderly relative, we had 2 rooms & wanted somewhere good for shopping & very comfortable. This hotel certainly met both criteria.
It is not cheap - but no...
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Dear Guest,
I would like to thank you for your review. It is awlays nice to know that our guests had a great time and enjoyed our hospitality. Our Associates are thrilled to see you enjoyed and appreciated so much of what the hotel, and surrounding area had to offer.
Looking forward to welcoming you back at The Palace -...
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Starting from the pleasant check in, in which you receive a beverage and dates, to the wonderful smells that surround you, this hotel is a gem! I stayed for 2 nights in may, and thought this might be one of the best hotels around. With a balcony over looking the lake, from which you could see the dancing fountains, the...
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Dear Guest,
Warm greetings from The Palace - The Old Town!
We are delighted to read your review. Thank you so much for your kind words and for sharing your stay experience. We are thrilled to see that you enjoyed and appreciated so much of what the hotel, and surrounding area has to offer.
We all look forward to welcoming...
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Just returned from 5 nights at The Palace, the Old Town, what can I say but fantastic. Check in swift and courteous, suite was perfectly decorated, unlimited bottled water, a daily newspaper left on the door each morning which was perfect to go with the choice of complimentary coffee in the Expresso machine and what a view of the Burj...
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Thank you for taking the time to share your feedback on TripAdvisor. We are pleased to learn that you had a pleasant stay with us . I also would like to thank you for commending Danni.
On behalf of the entire team here at The Palace -The Old Town, we all look forward to welcoming you back again.
Yours Sincerely,...
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