Decent if uninspiring room, although we didn't have a view of the fountain which would have probably made it better. Service was very good, the argentinian restaurant served great food and being so close to the mall and the burj is a real bonus as there's not much else in Dubai. Nice pool area
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Dear Fraiser,
I am glad to know that you enjoyed your meal and our service at The Palace-The Old Town. Also good to know that you were able to take advantage of our surrounding attractions.
Thank you Fraiser for your feedback and we hope to welcome you again some time in the near future.
Yours sincerely,
Michael Sorgenfrey
General Manager
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We are in visit to Dubai . We were at the palace just to have a couple of drinks and over look the fountain view. It was fortunate for us that we met Sitaram who gave us tremendous knowledge of the hotel facilities,Restaurant and all.. Because of his recommendation we went to have dinner with belly dancer ,we tried Argentian...
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Dear Mr. Matthew,
Thank you for sharing your feedback with us. I offer my sincere apologies, the feedback that we receive from our guests is most valuable.
We are happy to know that you will give us an opportunity to welcome you back again to The Palace – The Old Town.
Yours sincerely
Michael Sorgenfrey
General Manager
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Beautiful hotel, classy decor, great service. Room wasn't huge, but was well planned and very comfortable. Hope to come back sometime!
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The feedback we receive from our guests is the most valuable.
Thank you so much for sharing this with us. On behalf of the entire team here at the Palace Hotel we all look forward to being given the opportunity to welcome you back in the very near future.
Yours Sincerely,
Michael Sorgenfrey
General Manager
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This hotel is considered number one of the five stars hotel in Dubai. I have stayed in all the 5 stars hotel in Dubai but I couldn't find better than The Palace The old town. The location is perfect. everything is a walk distance from you. The price is OK and the service is fabulous!
The staff are always helpful...
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Dear Hussein,
I am glad to know that you had a great time during your stay at The Palace -The Old Town. We are committed to provide our guests with the best service and we are pleased to hear that you enjoyed the attractions near us.
We would like to thank you again for your kind review and look forward...
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The palace Hotel at Dubai downtown is really very excellent option for any visitor to this magical city. I stayed at the end of April and I celebrated there my second anniversary. The stay was exceptional by all means. The staff are welcoming and very professional. Check in is so smooth. I told them that I want the room to...
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Dear Guest,
Warm greetings from The Palace - The Old Town!
Thank you for sharing your review on Trip Advisor.We are delighted to see you enjoyed your stay with us and our great location as well. We look forward to being able to welocme you back in the very near future.
Kind regards
Michael Sorgenfrey
General Manager
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My partner and i stayed here for two nights, 27th and 28th November 2011 following a week's cruise on the Brilliance of the Seas. This hotel is full of Olde Worlde charm with a magnificent entrance from the main road. There is a beautiful fountain in the centre of the island outside the main entrance and a water feature in...
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Dear Valerie,
I would like to thank you again for your kind review on our hotel.
We are happy to know that you had a great time and it is always a pleasure to hear that our guests had a pleasant stay with us. We look forward to welcoming you again in the future.
Yours sincerely,
Michael Sorgenfrey
General Manager
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we wanted a hotel near Dubai mall, and this hotel was perfect it's only 7 minutes walking to dubai mall. everything about the hotel was great , the only thing that we didn't like were the elevators, they were pretty far from the rooms, and I'm not gonna lie we hated coming back from a really long shopping day and...
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Dear Ms. Mousa,
Thank you for taking the time to share your feedback on TripAdvisor. We are pleased to learn that you had a great stay with us and you liked the hotel location, being near to Dubai Mall. In regards to the elevators you have mentioned, I was sorry to read that you did not like their far location...
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Only had a short stay as had a connecting flight however during our stay we were welcomed and treated like royalty - the staff couldn't be nicer and friendlier if they tried.
The room was amazing, spacious and well decorated, no external noise whatsoever. The bed - sheer bliss - the best nights sleep I can remember - so comfortable....
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Dear Ms. Julionumero1,
Thank you for taking the time to share your recent experience on TripAdvisor. We are delighted to learn that you had an excellent stay with us.We are also pleased to know that you enjoyed the views and the attractions of the surrounding area. Please be assured that we will be sharing your admirable comments with all our...
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We stayed from 11th- 17th April to celebrate 50th birthday. My husband and I had a wonderful, enormous suite with view of fountain and tallest building. Beds so comfy and bathroom beautiful.
Our son and his friend had a delux room which was also well appointed.
Room service, food and pool service were excellent and we had a cake and...
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Dear Ms. Edinburgh,
Thank you for taking the time to post your feedback on TripAdvisor to share your experience with us. We are delighted to know that you liked The Palace architecture, ambiance, food and our service. Please be assured that we will be sharing your kind comments with all our associates.
Ms. Edinburgh, I offer my sincere apologies for...
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We stayed in the Palace The Old Town as it seemed geographically well placed and the feedback from others sounded promising. Having stayed in Dubai before we are used to seeing a fair amount of construction so it didn't phase us too much to arrive in what looks like the middle of a building site at the rear of the...
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Dear Mr. Gries,
Thank you for sharing your candid review on TripAdvisor. I offer my sincere apologies for any shortfalls you experience during your stay. I would also like to thank you for your constructive comments which we will review in detail. Please be assured that these comments are taken into serious consideration.
We hope that you will honour us...
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