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Comfort Inn & Suites Ann Arbor Hotel Reviews, Ann Arbor

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Comfort Inn & Suites Ann Arbor

2.0 of 5
3501 South State Street, Ann Arbor, MI 48108
Hotel amenities
Comfort Inn & Suites Ann Arbor
14 traveller photos
Ranked #20 of 30 hotels in Ann Arbor
3.5 of 5 stars 78 Reviews
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78 reviews from our community

    Trip type
Traveller rating
    22
    31
    11
    7
    7
Date Rating
Lebanon, OH
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
3 helpful votes 3 helpful votes
“Remodeling both times, but nice and helpful employess.”
4 of 5 stars Reviewed 18 May 2013 NEW

The second time I received an upgrade to a suite (sweet!). The employees are very friendly and helpful. The breakfast food was adequate and plentiful. The rooms are average and need just a touch of tlc. I assume that is why they are remodeling. Decent place to stay but hard to figure out how to get to if coming from... More

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East Troy, Wisconsin
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Accommodating? Not this Place of Lodging”
2 of 5 stars Reviewed 4 May 2013

I've stayed here a couple of times during business trips, each of these visits finding this place of lodging to be less than friendly and inviting. Its staff is just plain unhelpful. Arriving after 1 am on my most recent visit, I found myself being woken around 8 am when staff was knocking at my door. Perhaps in part because... More

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Caledonia, Michigan
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Still renovating”
3 of 5 stars Reviewed 11 April 2013

We have stayed here before and were very happy. The last time we were here we stayed on the third floor and had no noise issues. This time we were on the first floor and it was very noisy. It sounded like the people above us were jumping off the bed to the floor . Try to get an upper... More

Was this review helpful? Yes 1
See 4 more reviews by Paul S for Ann Arbor
msayed, General Manager at Comfort Inn & Suites Ann Arbor, responded to this review
15 April 2013

Thank you for taking time to share the comments about your stay at our Comfort Inn & Suites. I understand that the renovation can cause some frustration, and I'm sorry that you experienced that. We are undergoing this renovation to improve our facilities to better the experiences of all our future guests. The work is scheduled to finish on June... More

Rochester, MI
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Renovation was a little bit of a disappointment!”
3 of 5 stars Reviewed 17 March 2013

We had heard there was construction in the hotel and was leery to book a room, but we did. The lobby is torn up and so is the breakfast area, and most of what seemed to be the first floor. I never heard any noise from it though. We were on the third floor and was shocked to walk into... More

Was this review helpful? Yes 1
See 3 more reviews by karenl0323 for Ann Arbor
msayed, General Manager at Comfort Inn & Suites Ann Arbor, responded to this review
19 March 2013

Thank you for taking the time to tell us about your experience at Comfort Inn & Suites during our renovation. While I'm glad that you were pleased with your room, please accept my sincerest apologies for your disappointing breakfast experience. I will make sure that corrective measures are taken to ensure that a similar situation does not occur in the... More

Perrysburg, Ohio
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Work in progress”
3 of 5 stars Reviewed 17 March 2013

I stayed here because it was close to a craft show I was participating in over the weekend and it was just off the interstate. I had stayed here a previous year and it was fine. The hotel was in the midst of being renovated which didn't cause any real problem. The room was adequate, but showed signs of use,... More

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msayed, General Manager at Comfort Inn & Suites Ann Arbor, responded to this review
18 March 2013

Thank you for taking the time to tell us about your most recent experience at our Comfort Inn & Suites. I am very sorry that your experience did not meet your expectations. Please accept our sincerest apologies the inconvenience the noise caused you. I value your comments and we will use your input to better our service. At Comfort Inn,... More

Atlanta, Georgia, United States
1 review
1 helpful vote 1 helpful vote
“Mixed Reviews”
2 of 5 stars Reviewed 3 March 2013

Here's a cc of the note I sent to Comfort Inn after my stay here: When we checked in on the 26th we were surprised to find that the hotel is undergoing serious renovations that include volumous clouds of dust, noise, and work crews. The lobby was partially usable as a result and the noise definitely interfered with a comfortable... More

Was this review helpful? Yes 1
msayed, General Manager at Comfort Inn & Suites Ann Arbor, responded to this review
18 March 2013

Thank you for taking the time to tell us about your experience at our Comfort Inn & Suites. I am sorry that your experience did not meet your expectations. Your comments will be used to enact corrective measures to ensure that a similar situation does not occur in the future. If you have any other concerns or comments, please don't... More

CT
Top Contributor
58 reviews 58 reviews
45 hotel reviews
Reviews in 50 cities Reviews in 50 cities
21 helpful votes 21 helpful votes
“no parking lot plowing in Feb in MI ?”
3 of 5 stars Reviewed 27 February 2013

Decent hotel. Rooms older but clean. Good, but not great beds. Breakfast room was undergoing renovation. Breakfast average Comfort Inn. Fast Internet. Snowed 4-6" wet inches Mon evening - ended by 9 pm. Parking lot not plowed as of 8:00 am Tue.

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msayed, General Manager at Comfort Inn & Suites Ann Arbor, responded to this review
11 March 2013

Thank you for taking the time to tell us about your experience at our Red Roof Inn. I'm glad that you were able to enjoy our complimentary wifi and breakfast. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the late snow removal from our lot. I can assure you that corrective... More

Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Nice hotel”
5 of 5 stars Reviewed 25 February 2013 via mobile

Our family of 5 (2 adults, 3 children) stayed here on a Thursday night after we attended a girls michigan basketball game. Our room was very clean and all that we could need for a nights stay. We used the pool and hit tub and both were clean and well maintained...we all enjoyed it! The breakfast the next morning was... More

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msayed, General Manager at Comfort Inn & Suites Ann Arbor, responded to this review
11 March 2013

We appreciate that you took the time to share your comments. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. I'm glad the cleanliness of our rooms met your standards, and that you were able to take advantage of the ammenities we offer. Thank you again for sharing your experience, we... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Pleasant trip turned into vacation nightmare”
3 of 5 stars Reviewed 21 February 2013

We gathered as an extended family from different places around the country for a birthday holiday. We reserved 2 king jacuzzi suites because of the large living area and kitchenette. We really had a great time. We spent a lot of time in the pool area because of lots of kids. There was a sign at the desk that said... More

Was this review helpful? Yes 1
See 3 more reviews by BuckeyeFan32_13 for Ann Arbor
msayed, General Manager at Comfort Inn & Suites Ann Arbor, responded to this review
6 March 2013

Thank you for taking the time to tell us about your experience at our Comfort Inn & Suites. I am so sorry that your families' experiences did not meet your expectations. Please accept our sincerest apologies for the inconvenience, discomfort, and frustration you must have felt. I can assure you that corrective measures will be taken to ensure that a... More

NJ
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Good Choice”
5 of 5 stars Reviewed 20 February 2013

I was in Ann Arbor to visit U Mich with my son. He stayed on campus with a friend and I was looking for someplace close to the school that met my needs. I found that in this Comfort Inn. The hotel was clean and the front desk was pleasant. My room was on the back side facing away from... More

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msayed, General Manager at Comfort Inn & Suites Ann Arbor, responded to this review
4 March 2013

We appreciate you taking the time to share your comments. I'm glad you enjoyed our complimentary wireless and in-room televisions. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Comfort Inn & Suites. Sincerely, Maggie Sayed... More

 
 
Comfort Inn & Suites Ann Arbor
Comfort Inn & Suites Ann Arbor
3.5 of 5 stars 78 reviews
Enter dates 1 night 2 nights
 
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Additional Information about Comfort Inn & Suites Ann Arbor

Also Known As:
Comfort Inn And Suites Ann Arbor
Comfort Inn & Suites Ann Arbor Hotel Ann Arbor
Comfort Inn & Suites Ann Arbor Hotel
Comfort Inn Ann Arbor
Ann Arbor Comfort Inn
Address: 3501 South State Street, Ann Arbor, MI 48108
Region: United States > Michigan > Ann Arbor
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 30 hotels in Ann Arbor
Price range (per night): RM295 - 500
Hotel Class:2 star (2*)
Reservation Options:
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Comfort Inn & Suites Ann Arbor
3501 South State Street
Ann Arbor, MI 48108
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