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All 16 Auburn Hills hotels

Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.

2.5 of 5
2100 Featherstone Road, Auburn Hills, MI 48326 (Formerly Extended Stay Deluxe )
Hotel amenities
Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.
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69%
Ranked #8 of 16 hotels in Auburn Hills
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54 reviews from our community

    Trip type
Traveller rating
    26
    10
    3
    5
    10
Date Rating
Ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 17 June 2013 NEW

This was our second stay at this hotel. After a poor experience the first time, we were comped a second stay. After two stays I would not be back. The rooms are clean, but very run-down. The carpets have stains, the furniture is getting tattered, wall paper is peeling. The toilet in our room was running and making a lot... More

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Cortez, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 May 2013

Extremely close to Chrysler HQs and easy to get to I-75. Very friendly, professional desk agent who listened and got me a top floor room. The room was very clean and was perfect for a week-long stay. Although there is a great kitchen, the selection of cooking utensils/pots & pans may have been lacking, but overall, it allowed me to... More

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Manager_11525, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
31 May 2013

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff and cleanliness of the room. We certainly take a lot of pride in our facility. It would be our pleasure for you to repeat your experience with us in the future. Thanks again! More

Auburn Hills, Michigan
1 review
1 of 5 stars Reviewed 25 March 2013

Have stayed before in Extended Stay in many cities, but this should rank as among the worst ever; You had customer service persons who were always grumpy, who assumed you were staying for free and had a lackadaisical attitude; Even to collect your mails/parcels was unpleasant; The bathroom door was not locking and was not repaired even after 3 weeks... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
15 April 2013

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the poor customer service you received. Your comments were reviewed by the staff and we will train and coach our front desk agents to make sure this experience is not repeated. I really appreciate you bringing this to our attention. Please do not hesitate... More

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Bay City, MI
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 21 February 2013

We stayed here for a weekend away to go to the Auburn Hills Mall. It's proximity to the mall is awesome, you just hop back on the expressway, and you are there in about 5 minutes. Great. The first room we walked into was a disaster. There were key cards still on the table, along with a knife left out,... More

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See 3 more reviews by Emily G for Auburn Hills
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
28 February 2013

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you experienced issues while staying with us. I am discussing your review with our staff to ensure that issue does not happen again in the future. I appreciate you bringing this to our attention. If you have any... More

Birmingham, Michigan
1 review
5 of 5 stars Reviewed 4 December 2012

This hotel is a life saver. During a very stressful time of transition this hotel and its employees made it so much easier. It's clean, on top of everything, and everyone is VERY helpful. Amanda at the front desk not only smiles and says hello EVERY time she sees you, she meets all your needs with 100% SERVICE and is... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
7 December 2012

Thank you very much for your kind words. We truly appreciate guests like yourself. I am very happy to hear you enjoyed your stay with us. We strive for our guests to feel home away from home. I do hope you will stay with us again on your next trip to Auburn Hills. More

Auburn Hills
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 24 November 2012

Shifted here from Homestead Studios so as to have better rooms and service. The room we stayed was dirty upon check in, the drawers had some dirty under wears which meant the room was not properly cleaned before check in. Some or other way, flies entered the room. House keeping was ok. Staff was not helpful. I was told to... More

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See 4 more reviews by ArunPatyal for Auburn Hills
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
27 November 2012

I wanted to personally respond to your review. I apologize for the multiple issues of cleanliness with your room. That is absolutely not our standard or our practice. As a result of your review, I have spoken with management and staff to ensure these incidents are not repeated. I appreciate you sharing your feedback with us as it helps us... More

Detroit, Michigan
1 review
5 of 5 stars Reviewed 6 November 2012

Upon my arrival last month, for an extended stay in the metro Detroit area, Amanda greeted me at the front desk with a warm welcoming smile. She had a courteous and professional disposition. Although my check-out date had not yet been established, she proceeded to check me in and asked if I was a senior citizen. I blushed an affirmative... More

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RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
7 November 2012

Thank you for your review. Thank you for your kind words. We appreciate all of your positive feedback. It's wonderful to hear you felt at home at our Featherstone location. We were happy to have our as our guest and look forward to your return trip. More

Auburn Hills, Michigan, United States
1 review
5 of 5 stars Reviewed 6 November 2012

An awesome Hotel to stay at. The staff are great, rooms are very clean..Amanda at the front desk is super to work with! Matt and Fredrick are the best managers of this property. Location makes this hotel great for getting to concerts and games at the Palace

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RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
7 November 2012

Thank you for your glowing review. We appreciate you sharing your experience with us. I'm happy to hear management and staff took such good care of you. It sounds like the location was a good fit as well. Thank you for staying with us! More

Auburn Hills, Michigan, United States
2 reviews
4 of 5 stars Reviewed 23 October 2012

I'm a student at a nearby school and I have been staying at this hotel a little over a year. The staff is amazing. If you are lucky enough to meet Amanda, Caren, Shalana, they will make sure that you are greeted with a smile and have gone above and beyond to accomodate myself and my hyperactive dog. Cathy makes... More

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RDO_Sarah_L, Owner at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
26 October 2012

I wanted to personally thank you for your review. I'm so happy to hear you are enjoying your stay and that your dog is as well! We are happy to welcome pets so it's good to hear that is working out for you. Thank you for your comments on the changes to our breakfast. We actually are adding hot cocoa... More

Waterford, Michigan
1 review
5 of 5 stars Reviewed 17 October 2012

My husband and I stayed for one night just as a get away and we used the kitchen which was an awesome amenity that this hotel offers. We checked in and the staff is all very friendly! Caren and Shalana were very helpful with anything that we needed that night. This hotel is a great place to stay, its very... More

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Sarah L, Owner at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this review
19 October 2012

Thank you for posting your review. I'm thrilled to hear the hotel worked out so well for you. Thank you for the positive feedback on the kitchens and especially our new bedspreads. I'm glad you like them! We hope you will come and stay with us again soon. More

 
 
 
 
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Additional Information about Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.

Also Known As:
Extended Stay Deluxe Auburn Hills/Featherstone Hotel
Extended Stay Deluxe Auburn Hills/Featherstone Hotel Auburn Hills
Auburn Hills Extended Stay
Extended Stay Auburn Hills
Extended Stay America - Detroit - Auburn Hills - Featherstone Rd. Michigan
Address: 2100 Featherstone Road, Auburn Hills, MI 48326 (Formerly Extended Stay Deluxe )
Region: United States > Michigan > Auburn Hills
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#6 Family Hotels in Auburn Hills
Price range (per night): RM244 - 307
Hotel Class:2.5 star (2.5*)
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