When I check in to this hotel in the evening, I was surprised that lots of mosquito were there chasing me in the lobby, the same thing happened when I was having a drink in the lobby bar, fortunately, the rooms were quite OK., no mosquito was spotted throughout the night.
Being a SPG member, I was upgraded to the...
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Thank you for staying with us and for your constructive feedback which will encourage us to do even better.
We have taken note of your comment on mosquitoes which are normally very active in the change of season and we have already taken remedial actions with our contractor to eliminate.
We look forward to welcoming you, colleagues and friends to...
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Service very good
Room Was ok
Buffet Was fantastic
Dinner in italian restaurant Was excellent
Lobby with bar and live music is very good
Very good 3 day!!
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Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your excellent feedback with the team. These will certainly enable us to improve the quality of our services to better meet the needs of our guests.
I hope to personally welcome and meet up with you on your...
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I stayed there for 2 nights in April.
Good English speaking staff, very friendly.
The room was very spacious rooms, cozy big beds, nice well equipped bathrooms.
Located in the heart of the city. Felt like an calm oasis in the middle of a very busy and loud town.
Mainly European and American customer.
The breakfast buffet was incredible.
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Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your excellent feedback with the team. These will certainly enable us to improve the quality of our services to better meet the needs of our guests.
I hope to personally welcome and meet up with you on your...
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Apparently This hotel was one of the first Western, big branded hotels to open in the city. The property itself is in pretty good shape, the rooms are big, well appointed and clean although a couple of bits and pieces are starting to look a bit dated.
The check in and check out process went very smoothly so no issues...
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Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your feedback with the team.
Just for the record, our Food and Beverages prices are very consistent with similar
international 5-star hotels in southern China. I agreed with your view on location when
choosing a hotel to stay....
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I am staying during the Dongguan Furniture Fair, and the hotel is at full capacity, and staff seem to be quite overwhelmed. Check-in took over 20 minutes, as staff were underprepared and unorganized.
Rooms are very clean by China standards, especially here in Houjie, as I have stayed at most all hotels here. Overall quite comfortable. Gym is sufficient.
I...
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Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your feedback with the team.
We are extremely sorry to read about the unpleasant encounter with your room service order. The department head concerned will certainly be taking remedial actions with the team to avoid recurrence of similar...
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Stayed there few times already. The hotel is very nice,food is of good quality (although somewhat expensive) however, service is terrible. Horrible !
Hotel charges your credit card deposit upon check in. After two days hotel staff started chasing me around saying deposit is not enough anymore. Despite me advising them I will settle it with the front desk once...
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Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your feedback with the team.
We are extremely sorry to read about the unpleasant encounters during your stay. The department heads concerned will certainly be taking up your poor experiences as case studies and training purposes on exercising...
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I have stayed at the Dongguan (Houjie) Sheraton a few times in the last year 5 years. It is not a new facility, but is clean, well-kept, and a typical Sheraton albeit with a few interesting surprises. Initially I stayed there when visiting vendors /factories in Dongguan and Houjie and it is a great choice when doing so. The last...
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Thank you for staying with us and for your constructive feedback which will encourage us to do even better. We look forward to welcoming you, colleagues and friends to stay at Sheraton Dongguan in the near future. Tommy Yap - Hotel Manager
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Perfect location, great rooms, very friendly and polite staff. All the staff at reception and elsewhere are fluent in english.
Very spacious rooms, cozy big beds, nice well equipped bathrooms.
Located in the heart of the city. Definitely a value for money.
I requested for a late check out and they allowed without hesitation.
Nice coffee shop, we dined there...
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Thank you for staying with us and for your positive feedback which will encourage us to do even better. We look forward to welcoming you, colleagues and friends to stay at Sheraton Dongguan in the near future.
Tommy Yap - Hotel Manager
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really enjoyed the stay with Sheraton Dongguan - nice place with great staff - who were very helpful with special requests - local recommendations and medical assistance.
Found the shopping across the road alot of fun.
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Thank you for staying with us and for your positive feedback which will encourage us to do even better. We look forward to welcoming you, colleagues and friends to stay at Sheraton Dongguan in the near future.
Tommy Yap - Hotel Manager
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This establishment is considered as an old hotel in this part of town, there are few much nicer 5 stars hotels nearby. However, I sometimes still choose to stay there whenever I am in this part of town, Hou Jie. I have nothing to say about the lobby and the lounge, it is typical Sheraton property set up. The room...
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Thank you for staying with us and for your valuable comments which will encourage us to do even better. Your constructive feedback will be taken seriously as we strive to improve for the benefit of our customers. We look forward to welcoming you back to stay in Sheraton Dongguan again. Please feel free to contact me at tommy.yap@sheraton.com for any...
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