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Grand Mercure Oriental Ginza Shenzhen

4.0 of 5
West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China
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Grand Mercure Oriental Ginza Shenzhen
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64 traveller photos
Ranked #72 of 1,335 hotels in Shenzhen
4.0 of 5 stars 339 Reviews
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338 reviews from our community

What travellers say about this hotel
  • “Very good” (14)
  • “Swimming pool” (9)
  • “Metro station” (8)
  • “Executive Lounge” (6)
  • “Japanese restaurant” (5)
  • “Excellent location” (3)
  • “Free breakfast” (3)
Traveller rating
    73
    187
    60
    11
    7
Only show reviews for Family (20) | Couples (27) | Business (64)
Date Rating
h.k
1 review
“receptionist is efficient and friendly”
5 of 5 stars Reviewed 24 May 2012 NEW

Convenient transportation,good hotel and good service, receptionist is efficient and friendly. More

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Posted by an Accorhotels.com traveller
hong kong
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Terrible Front-desk Service”
1 of 5 stars Reviewed 23 May 2012 NEW

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Sydney
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Good Business hotel”
4 of 5 stars Reviewed 20 May 2012 NEW

This hotel is a little out of the way (about 10min subway ride) into the main shopping district. The surrounding area is very leafy and the exterior and lobby of the hotel seemed to have been recently refreshed. The interiors of the rooms have had a soft refurbishment, but it reminded me of a early 90's hotel that had been... More

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JaneYuan, Public Relations Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
24 May 2012

Dear guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen, P.R. China as your accommodation choice during your recent visit to Shenzhen and we are pleased to hear that you are in general satisfied with our hotel. It is always encouraging to receive positive comments like yours that we will share with our team as to continuously improve the... More

Little Rock, Arkansas, USA
1 review
“Fine Hotel”
5 of 5 stars Reviewed 20 May 2012

The service and facilities of this hotel are excellent. I very much appreciated the attitude of the staff. More

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JaneYuan, Front Office Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
24 May 2012

Dear guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen, P.R. China as your accommodation choice during your recent visit to Shenzhen and I would like to express our gratitude to you for your good comments about our hotel. I will share your comments with our team, which will encourage us for the continuous improvement in the future. Look... More

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
“No idea on how to handle customer who reach early in the morning. Accor card is not worth joining.”
3 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

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JaneYuan, Public Relations Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
19 May 2012

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Chelmsford, United Kingdom
Contributor
18 reviews 18 reviews
Reviews in 8 cities Reviews in 8 cities
“Dissapointing”
3 of 5 stars Reviewed 11 May 2012

Booked in for 6 nights but it was immediately apparent from the jaded room which needed newer furnishings that this was not for me. It is overpriced and poor value for what is an adequate standard only. Location next to the Metro is great but asking at my office, most staff visiting use taxis. For me it is important that... More

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See 4 more reviews by Chelmo_Man for Shenzhen
JaneYuan, Public Relations Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
19 May 2012

Dear Valued Guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen Hotel and conveying your comment to us. And please accept our sincere apologies for that your experience did not meet your expectation. What happened to you is not the typical level of our service, while we always strive for a superior service to our customers. The relevant department... More

USA
Top Contributor
59 reviews 59 reviews
Reviews in 46 cities Reviews in 46 cities
63 helpful votes 63 helpful votes
“Loved the Hotel and Service. Convenient Location”
4 of 5 stars Reviewed 8 May 2012

Spent a week at this hotel on business. The hotel is in the Futian district right by the Zuzilin Metro stop on the Louhu line. The property is well maintained and the building is beautiful, clean and well kept. The lobby is quite large and the check in process was very efficient and hassle free. We were given a suite... More

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See 3 more reviews by Texas06 for Shenzhen
JaneYuan, Public Relations Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
19 May 2012

Dear guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen, P.R. China as your accommodation choice during your recent visit to Shenzhen and I would like to express our gratitude to you for your good comments about our hotel. I will share your comments with our team, which will encourage us for the continuous improvement in the future. We... More

Posted by an Accorhotels.com traveller
Taipei, Taiwan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Terrible hotel..”
1 of 5 stars Reviewed 29 April 2012
1
person found this review helpful

I paid RMB 808 for a regular room (1605) with NO BREAKFAST and it is like 3-star hotel in China. The photos shown on the website is totally misrepresented and false advertising. I am a Gold member and I asked the hotel staffs for any member benefit during check-in. The answer from them was simple, no matter what kind of... More

Was this review helpful? Yes
JaneYuan, Public Relations Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
19 May 2012

Dear guest, Thank you for choosing Grand Mercure Oriental Ginza Shenzhen Hotel and conveying your comment to us. And please accept our sincere apologies for that your experience did not meet your expectation. What happened to you is not the typical level of our service, while we always strive for a superior service to our customers. The relevant department has... More

Jakarta, Indonesia
2 reviews
3 helpful votes 3 helpful votes
“Conveniently located”
3 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

More
Was this review helpful? Yes
JaneYuan, Public Relations Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
19 May 2012

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Hong Kong
1 review
“Good Value & Good Location”
4 of 5 stars Reviewed 25 April 2012

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JaneYuan, Public Relations Manager at Grand Mercure Oriental Ginza Shenzhen, responded to this review
27 April 2012

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Additional Information about Grand Mercure Oriental Ginza Shenzhen

  • Grand Accor Oriental Ginza Shenzhen
Address: West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China
Price range (per night):* RM311 - 515

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Grand Mercure Oriental Ginza Shenzhen
West Zhuzilin, Shennan Avenue, Futian District
Shenzhen 518040
China
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