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All 1,581 Shenzhen hotels

Grand Mercure Shenzhen Oriental Ginza

4.0 of 5
West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China (Zhuzilin)
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Grand Mercure Shenzhen Oriental Ginza
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Ranked #60 of 1,581 hotels in Shenzhen
Most recent review
5 of 5 stars Reviewed 13 June 2013
Robert550 Montreal, Canada
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409 reviews from our community

Traveller rating
    89
    213
    77
    21
    9
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Families
31
 
Couples
36
 
Solo
36
 
Business
99
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Montreal, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

Excellent service at front desk,what a pleasure.Rooms are clean ,meeting Accor standard and my expectations.Excellent location near underground stations within walking distance. Very Friendly staff at door,parking lot and rooms.Hotel provided all necessary needs and really delighted staying there for a few days.

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Suva, Fiji
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 12 June 2013 NEW

I had a very good service right from the time the bell boy opened the door to my taxi to the reception and to my room. The room was filled with all the needs and very luxurious. The staff were very friendly and helped me to book my flights and recommending shopping eating places. I highly recommend staying here if... More

Review collected in partnership with Accorhotels.com

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GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review
13 June 2013

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them... More

Hong Kong, China
1 review
4 of 5 stars Reviewed 7 June 2013

I like the coffe shop and Chinese restraurant is the most. Counter service is excellent, room is clean and tidy, room service is also good The hotel is near to the long distance coaches station and near the theeee underground station, where I can go to many food markets, theatre and shopping malls. It is money worth.

Review collected in partnership with Accorhotels.com

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GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review
13 June 2013

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them... More

paris
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 13 May 2013

I stopped overnight looking for a branded Accor welcome (I am a first tier frequent customer). Nothing special happened and I was awarded the room of my booking, normally at a non smoking floor (but the smell in the room was showing that not every did respect the instruction .... ). Globally the standard of the room is fine for... More

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GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review
16 May 2013

Dear Guest, Thank you for choosing Grand Mercure Shenzhen Oriental Ginza, We greatly appreciate you taking the time to post your comments on TripAdvisor. Meanwhile, we are very sorry to hear some of your dissatisfaction about the whole service and facilities, we've sent your feedback to the relevant departments and follow up. We really apologize for the uncomfortable during your... More

Singapore, Singapore
1 review
3 of 5 stars Reviewed 9 May 2013

The Main door lock very bad and key always not workable, we have to go down to front office to take a new key once time. Also, non smoking room not much different smoking room and still ahve a lot of customer smok in the room without any serios control by hotel management.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review
16 May 2013

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. Meanwhile ,we are very sorry to hear some of your dissatisfaction, we've sent your feedback to the relevant departments and follow up, we hope to avoid this problem happen... More

Hong Kong, China
1 review
3 of 5 stars Reviewed 6 May 2013

When I arrived at 7:25pm, no more fish for grill and no more fresh Salmon. Also, no refill for the fish or Salmon. Besides, I requested late check out at 2:00 pm (confirmed by the front desk), but my room card did not work out / fail to open the door after 1:00 pm

Review collected in partnership with Accorhotels.com

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GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review
9 May 2013

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. Meanwhile ,we are very sorry to hear some of your dissatisfaction, we've sent your feedback to the relevant departments and follow up, we hope to avoid this problem happen... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 5 May 2013

The service is good. View is good. Chinese restaurant all good. Just that maybe the oil is not up to standard. The lobby cafe is fine but a lot of small flies. Seats are too closed. The umbrella in the room is too weak and the hanger is broken. But just minor issue. Acceptable for a 4 star hotel in... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review
9 May 2013

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us.We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them to... More

Butterworth, Malaysia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 28 April 2013

SERVICE: Very helpful and friendly staff. I mean all the staff. Even that they do not speak fluent English, they still will try their level best to assist SLEEP QUALITY: Nice bed and pleasant ambient. CLEANLINESS: The room is clean. On overall, very well kept hotel LOCATION: 200 meter walk to the metro station. Some low cost residence at the... More

Was this review helpful? Yes
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review
9 May 2013

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them... More

A TripAdvisor Member
5 of 5 stars Reviewed 19 April 2013

Beautiful hotel but very clean and great service a little old but great stay and very good service. Would have liked to stay here longer time. Fodd was very good and executive room is worth paying a little extra.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review
25 April 2013

Dear guest, We would like to thank you for choosing to stay with Grand Mercure Shenzhen Oriental Ginza during your recent visit to Shenzhen and for sharing your appreciation with us. We are very pleased to read that you appreciated our environment and service. Your kind words have been passed on to our staff and this will certainly motivate them... More

Singapore, Singapore
2 reviews
1 of 5 stars Reviewed 17 April 2013

Definitely does not live up to standard. Rooms in pretty bad shape, fixtures and fittings are falling apart Hotel does not know how to manage big crowds... Breakfast hall is like a zoo and count yourself lucky if you manage to grab leftovers.

Was this review helpful? Yes
GrandMercurePR, Public Relations Manager at Grand Mercure Shenzhen Oriental Ginza, responded to this review
25 April 2013

Dear Guest, Thank you for choosing Grand Mercure Shenzhen Oriental Ginza, We greatly appreciate you taking the time to post your comments on TripAdvisor. Meanwhile, we are very sorry to hear some of your dissatisfaction about the whole service and facilities, we've sent your feedback to the relevant departments and follow up. We really apologize for the uncomfortable during your... More

 
 
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Additional Information about Grand Mercure Shenzhen Oriental Ginza

Also Known As:
Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
Grand Mercure Oriental Ginza Shenzhen Hotel
Grand Accor Oriental Ginza Shenzhen
Address: West Zhuzilin, Shennan Avenue, Futian District, Shenzhen 518040, China
Phone Number:
Region: China > Guangdong > Shenzhen > Zhuzilin
Amenities:
Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 1,581 hotels in Shenzhen
Price range (per night): RM282 - 435
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Grand Mercure Oriental Ginza is located in the Futian business district, next to Zhuzlin metro station and only 20 minutes from the airport. The hotel features 481 rooms with a choice of bay or mountain views, 3 restaurants, 4 bars, a nightclub, fitnesscentre, sauna and indoor heated swimming pool. The port of Huanggang and the Shenzhen Convention and Exhibition Centre are only 15 minutes away. Conference and meeting facilites are also available for up to 350 delegates. ... more   less 
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