Overall I am extremely satisfied with that hotel, the property is huge, many facilities, beautiful rooms, nice staff... Except one part; the Food & beverage department didn't have the standard of excellence that I expected from Kempinski. And the executive chef not friendly at all would pass everyday next to my wife and I without saying hi, without a smile.... More

Very Grand Hotel but not completely open. We stayed in a duplex room in April 2013for a 6 day break from travelling. The Hotel is brand new and not fully open yet. Not all accommodation is finished internally. There would seem to be no more building work needed and the un-open rooms are well disguised. There were no workmen in... More

I am a Platinum GHA member, but decided to stay at the Conrad for my recent trip to Sanya. I am glad I did. However, I did have an opportunity to experience the service at the Kempinski and it is very poor, with hardly any English spoken by staff and only a few outlets open to serve guests. We went... More

This is a new hotel and I believe it was recently open. The decoration is impressive with luxury lobby and the finishing with wood and marble stones give a very good atmosphere. The hotel at actually just has a Chinese restaurant but a German Paulaner Restaurant is under construction. So far for international travelers it is very limited. The staff... More

This is a large hotel and is partially open. It has great facilities on a large scale and is ideal for conferences. I was surprised by the quality of food which was good given the scale of delivery. I enjoyed the lobby bar for a few conference calls and found the overall site huge with its own Venetian inspired gonadal... More

My family of 4 stated for a night at the 2-night bedroom villa which is perfectly decorated! We regret that not staying for few more nights to enjoy everything The main bedroom is on the 2nd floor , so as the main entrance. There is a well equipped bathroom with sauna, standing shower with two washing basin in the middle.... More

Can't agree with AAAHongKong anymore. Just back from Sanya and had our driver drove us to Kempinski. When knowing it's only 1 restaurant opened and a walk around in the hotel, I will have the least interest to go back. Also, Haitang Bay seems to be under construction everywhere.

Went there for a friend wedding last weekend. The hotel is a bit far from the city and airport ( 40 to 45 min) but there is actually nothing much to do in the city. Take the seaview room, it is really amazing with nice balconies. There is a bathtub on the balcony which is nice even we did not... More

We booked this hotel and were told that it was open and ready for guests. However, when we arrived we learned that only one restaurant and only one pool is open. If you're looking to spend most of your time around the hotel and eat there, call first and see if they have opened all the facilities. Staff was very... More