We live in Shanghai and we went to Kempinski Suzhou with our 9 months son for the week end. The hotel has all amenities you would expect from a five stars hotel but it feels more a local 5 stars hotel than a Kempinski. For example mattresses are hard, chinese style. It is very noisy, television volumes are not '... More

Second visit, went two years ago for our wedding anniversary and the service was poor. It was newly opened then so gave it another go. Start with the good, rooms are large and clean and the spa, pool and gym are good. At checkin we asked whether breakfast was included, no but it was reasonably priced if we wanted it.... More

My husband was attending a conference at this hotel.It was not very well located for me to find other things to do while he was at the conference.It is not near any shops and you need to catch a taxi into the nearest town.Apart from that it was pretty much like any big hotel but the waiting staff in the... More

On a recent business trip to Suzhou, my company booked me into the Kempinski hotel which turned out to be quite spectacular. The hotel is situated by the lake ensuring great views and pleasant strolls in the evening. I had an executive suite with all windows overlooking the lake which was quite breath-taking. There was a lovely welcome basket in... More

The hotel is right next to lake with great view and peace! Every Sep-Nov is the hairy crab season in this area and the taste is just so yummy that it's worth to take 2hrs drive from Shanghai!! More

The hotel is awesome, incredible,beautiful etc , I stayed there for 10 days and I had a pleasant stay, food is really good and also different regional foods were available. Service is really good.Attendants were great and really helpful. the window view form the hotel is really great, I was really surprised to see the lake view. I went down... More

Excellent service from the porter, reception, the room service, the concierge and the cashier. Excellent very big rooms, very big bath rooms with all facilities, Excellent writing tables, free internet wide screen TV's. The food was very good. I strongly recommend this hotel though it may be slightly expensive. More