InterContinental Suzhou (China): See 158 Hotel Reviews and 114 Photos

Yash F

Denver, Colorado

1 review

Reviewed 18 May 2013 NEW

This was my first trip to China and I found the hotel to be very comfortable. I was here for a long time on business but it went quickly because the staff was so welcoming. Some took the time to establish a personal relationship. The Kathryn, Javier, Annie and Jason were helpful and added a personal touch. The location near... More

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Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the... More

Winston0921

Shanghai, China

2 reviews

“Suitable for family trip”

Reviewed 13 May 2013

It's really nice hotel for family weenkend trip. Could enjoy the seafood bufet restaurant which is located in 1st floor. Also, could enjoy the Jinji lake park. Lots of restaurants and pubs are located near by hotel.

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Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our rooms, Food and Beverage helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is... More

John G

Cupertino, California

Reviewer

3 reviews

Reviews in 3 cities

“Excellent Hotel”

Reviewed 13 May 2013

I have stayed many times at the Intercontinental Suzhou for business purposes. Many of my trips were for lengthy stays. This hotel was excellent in terms of service and amenities. In particular, Annie was very attentative to our needs and made us feel very welcome and at home. Overall, all the people that worked at the hotel are very friendly... More

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Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the... More

Jennifer H

Moscow, Russia

1 review

1 helpful vote

“lovely hotel”

Reviewed 6 May 2013

It was realy nice hotel next to the beautiful lake. Club lounge with elegant surroundings and meticulous service with a smile , perfect coffee and breackfact served by Vlad or Tracy, thank you you realy took good care of me,rooms can be a bit cleaner, realy great check out no need to wait, I will be back again and happy... More

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Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the... More

shanghai c

shanghai

2 reviews

Reviews in 2 cities

2 helpful votes

“very nice experience”

Reviewed 4 May 2013

good food and very friendly staff. smiling and playing with children. had a front desk lady as a baby sitter for our little kids as their usual house keeping baby sitters cannot speak english! very impressive...

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Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our service had made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More

Reslimpan

Providence, Rhode Island

Top Contributor

70 reviews

31 hotel reviews

Reviews in 38 cities

10 helpful votes

“Great hotel near SIP”

Reviewed 21 April 2013 via mobile

I stayed at the Hotel as part of a business trip. The rooms are large, clean and fresh fruit awaits you on a daily basis. The wifi is a bit on the slower side. The bathroom is huge and I like the Seperation of the shower, toilet and the rest of the amenities. I had to order room service late... More

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Dear InterContinental Guest, Thank you for taking the time to post your comments on Tripadvisor. We will share your comment with our related department. Feedback as yours is very valuable to us, which helps us to improve our service standard. Thank you again for your suggestion and we look forward to welcoming you back to the InterContinental Suzhou in the... More

VancouverTenpro

Vancouver

Contributor

14 reviews

11 hotel reviews

Reviews in 10 cities

1 helpful vote

“They tried very hard but it is still missing something!”

Reviewed 17 April 2013

Check location. This hotel is not at the heart of Suzhou if sightseeing the old Suzhou city and the museum is the purpose of your trip. Rather, it is right next to a tranquil lake and a proposed new uptown (probably still a few years away) area. Rooms are nice. Restaurant on the second floor is nice. I have stayed... More

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Dear InterContinental Guest, Thank you for taking the time to post your comments on Tripadvisor. We feel very sorry to know that our service did not meet your satisfaction. Feedback as yours is very valuable to us, which helps us to improve our service standard. Our management team would like to respond to you personally regarding the matter of air... More

Peter B

Best, Noord-Brabant, Netherlands

2 reviews

Reviews in 2 cities

“Pleasant stay is nice large room.”

Reviewed 14 April 2013

I had a pleasant stay in this hotel at the 19th floor with lake view. Compared the hotel rooms in Europe, I had a very large room with double bed. In the bathroom everything you need plus very luxury shower and bath. Room service does not only come in the morning, but also in the early evening to ask if... More

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Dear InterContinental Guest, Thank you for taking the time to post your comments on Tripadvisor. We feel very sorry to know that our service did not meet your satisfaction. Feedback as yours is very valuable to us, which helps us to improve our service standard. Our management team would like to respond to you personally regarding the matter of air... More

colliewollie

Suzhou, China

Top Contributor

66 reviews

17 hotel reviews

Reviews in 35 cities

21 helpful votes

“Sunday Brunch”

Reviewed 7 April 2013

This is a review about the Sunday Brunch. Sunday Brunch at the InterContinental is always a treat. With free slowing champagne and copious amounts of food on offer it is a wonderful way to spend a Sunday from around 11:30 to 15:00. What I really enjoy about the Sunday brunch is the Service. The waiting staff are extremely professional, courteous... More

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See 7 more reviews by colliewollie for Suzhou

Dear InterContinental Guest, Thank you for taking the time to post to us your feedback regarding on Tripadvisor. We are very glad to know that our staffs and service helped make your visit enjoyable. For the kids corner that you mentioned, We are going to plan to have a kids corner on Sunday Brunch which provides kids playground and movie... More

Dkkeeling

Top Contributor

91 reviews

34 hotel reviews

Reviews in 48 cities

20 helpful votes

“Good”

Reviewed 7 April 2013

Recognise Ambassador members but staff change constantly and the training seems lacking. Some don't even know what the Black Ambassador cards are??? Club facilities v good. Nice choice snacks in pm and great views over the lake side. Can even see the new "trouser building" Breakfast crazy. Don't know what boiled or poach eggs are!!!!! When 2 poach eggs finally... More

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Dear InterContinental Guest, Thank you for taking the time to post your comments on Tripadvisor. We feel very sorry to know that our service did not meet your satisfaction. Feedback as yours is very valuable to us, which helps us to improve our service standard. Our management team would like to respond to you personally regarding this matter. Would you... More

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InterContinental Suzhou Hotel Reviews, Suzhou

InterContinental Suzhou

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