Our tour group arrived very late at the hotel. When we alighted from the tour bus, my husband & I were awed by its architecture. Wow like being housed in an ancient castle/palace ground. The facade & the roofs of the hotel and its beautiful traditional Chinese style gardens and ponds & bridges are simply absolutely beautiful. We thought was... More

Ok I got a great deal for a standard room, otherwise it probably would have been too expensive. It is a beautiful hotel with the lovely Pan Men Gate area attached. Had a standard room for 1 night only. We ate all of our meals there, mainly because we were tired and the hotel offered a great respite. The room... More

We arrived late at night and my wife's words were something like this: "Is that the site..oh it's a hotel...oh it's our hotel." We were met and checked in to the Pacific CLub and they never missed a beat the whole weekend. Everyone had a smile and their face and were etremely helpful whether recommending a site, booking a massage,... More

I've stayed at this hotel several times since 2007 - three or four times in its former incarnation as the Sheraton and now twice as the Pan Pacific. I still think it's a good, 4-star hotel, and worth considering as a base for exploring the older sections of Suzhou. Having Pan Men next door (free access for guests) is a... More

I had the privilege to stay at the Pan Pacific while traveling for work. It is the nicest hotel I have ever stayed in, and I have stay in many over the years. The price of the hotel was about $150 U.S. dollars per night. For that amount, you got a suite, with a marble bathroom, wonderful bedroom and separate... More

I stayed for a full week at the Pan Pacific Suzhou in March 2012 and enjoyed every minute. There are two different sections of the hotel and I was lodged in the section that was geared more toward Western guests. From what I could tell, the staff members in this section were more experienced with the English language, which made... More

This hotel will make you feel as though you have stepped back to a simpler time and place. We had the pleasure of staying here for two nights in April 2012. Our room which was on the third floor overlooked the beautiful centre court ponds. The bathroom was roomy and bed very comfortable. The options for breakfast were extensive and... More

I was amazed at this hotel. Great room although bed was a little hard but normal for Chinese standards. Beautiful shower with sunlight (when sun is shining). The food was good. Especially liked buffet when the guest chefs were in from Thailand. Service was excellent. Bar service was excellent and friendly. More

We stayed two nights using their family package with free extra bed. The room was very small, but of good quality. We got an upgrade to a higher floor (3) and had a nice view over the Pan Men Garden. You get free entrance to this garden when staying in this hotel which is a sight in itself. Breakfast was... More