We arrived at Cartagena city at night, so we expected to find a room with all services that they offered yed What did happen? there are no towels in the badroom, so they fixed it. next day my girlfriend and i checked the fridge and we find a broken glass bottle, that was uncomfortable. on the other hand, the view... More

I was on a working trip, wanted a place to relax, hang out by the pool and do a spot of reading, this was not the right place. Very small roof top pool crowded with all inclusive clients enjoying their drinks. Nice big breakfast room, but nothing special. Staff are friendly but I did have a nightmare trying to check... More

We arrived with a small busload of people (maybe 20) from the airport. Having read on TripAdvisor that check-in could be a problem, we were first off the bus and first at reception. Good thing!! 5 staff and not one seemed to know what they were doing. Reservations were in order, passports ready, room confirmations in hand and it still... More

Stayed recently at this hotel.... first interaction with hotel the front staff: they misplaced our reservation. waited a while till they found it... then got taken up to our room... nice bell hop. BUT when in room realized that the a/c was busted... the housekeeping supervisor was called she said a/c was working to give it time to cool. We... More

To give you an idea of myself: I traveled to this location at the age of 26. I'm a female, East-Indian background, but I look Latin which came in handy in Colombia. :) I've only traveled through Canada and the US, with the exception of India. This was the first big trip I took by myself and to South America.... More

Upon arrival waited a while to check in and while they arranged 3 rooms on the same floor. Elevators are very small and had problems. The bed,pillow,sheets and covers were very nice. Hotel employees were very attentive. Hotel needs new windows and a little renovation work.

The negative: We had booked two rooms and arrived tired after a tiring journey and all that we wanted was to check in and have doze. Check in was at 3pm and we were at reception at 2:45. Waited about 25 min because there was only one receptionist working (1 person at check in time...?). I hope there is somebody... More

This was a nice and comfortable hotel. The roof top pool also offered some great views of the harbor as well as the Caribbean coast line. The food was good but a little bland for my my taste but I also enjoy a lot of hot and spicy food. Someone with less adventurous tastes than myself might enjoy the cuisine.... More

I wouldn't have chosen this hotel normally, but as it came as part of a package tour from Lima, it worked out a lot cheaper than buying flights and hotel separately. The hotel is about 30 years old and starting to show its age. That's not to say it's fraying round the edges, more that the style of tiles and... More