Best thing about the hotel - is location. Hotel situated in the historical quarter of the city, surrounded by beautiful buildings of the colonial era. Room is decent size, not new and modern, but OK. Price for internet booking was 30 $ and it is a bargain. More

Was staying in ibis rajawali hotel for three nights with a friend of mine, the hotel location is good if you like to see some historical places. The room is nice, comfortable enough, free wi-fi and the most important is, the room is clean. the lobby area is non smoking area except the lobby lounge but we need to consume... More

Not sufficient hair dryer and to address this issue the housekeeping informed us that hotel's policy said that hair dryer could only be borrowed for 15 - 30 mins a day (this is truly a big lie!), poor receptionist (lie all the time, instead of telling us that rooms with connecting door were not available, they told us that the... More

Close to some of tourist interest,like Sampoerna Museum and Jembatan Merah. With not so far walk,you can see Pasar Blauran,Tugu Pahlawan and Hotel Majapahit (here was a heroic action from people of Surabaya). Easy to get public transportation,just in front of the hotel. You can choose to use becak,bus,angkot or taxi. More

Everything are good especially for the food. The food is good and various. Only one thing that I oftenly missing and don't find any tooth brush provided. I would suggest to the hotel management to provide this small thing. More

The hotel is not within walking distance to city central. My check in took almost 40 minutes, even though I have already booked online and everything, and have already used the Accor advantage line. The room is quite okay. It is clean and tidy, but the bathroom looked like it has been ages. I would be nice if it can... More

We asked to have our stay extended by one day to Bpk Wahyu the moment we arrived. He told us there was still space, but please request next day, not now (the evening of our arrival. When we asked the following day for an extention of our stay by one day, we were told Ibis was fully booked. You can... More

Pls find below our complains asf : 1. on Sunday 21nov11 approx at 17:00hrs I checked in yr hotel. There are 3 front office staffs. Two people were serving guests but 1 person was doing nothing. I approached that person but he didint greet me at all, even after I standed for quite along time. 2. After i greeted that... More