The front desk staffs are excellent ! helpfull and eficience........ Ms Debby is very helpfull and friendly, i think she's one of outstanding employee members at IBIS RAJAWALI Foods are awsome, i like the idea that all foods at IBIS RAJAWALI SURABAYA are FREE from MSG Most import is eventhough the hotel building was old, BUT they create the atmosphere... More

Good and clean room though not so sound-proof as we could hear clearly when other guests talked and walked past the room. The air-conditioner took quite sometime to cool the room but that didn't bother much. The best thing is the hotel is just walking distance to a shopping mall and fast food restaurants.

Very standard Ibis Hotel chain. Near by shopping center and easy to get the trishaw to the major attraction. The massage/ spa package in front of the hotel ( not the one inside the hotel) is great, value for money !

This hotel surrounded by historical buildings. The room is standar ibis quality. But I have bad experience during check in, when the receptionist took more than 15 minute to manage my room. And when I tried to open with the key given, the door wouldnt open so I have to go back downstair to change the key (with no 'sorry'... More

This is my first experience with ibis hotel. I pick ibis hotel when I spent my long weekend at Surabaya. Location is strategic, in the old town of Surabaya. The building is antiques in my opinion. Staff were friendly and gave me useful information regarding my stay at ibis. WiFi were also amazingly fast. The room cleanliness were also good.... More

This is a typical ibis hotel , clean , comfortable and cheap in an historic area of surabaya . The wifi was excellent as was the breakfast buffet , all in all a pleasant hotel for a short stay . We visited the near by house of sampoerna the historic kretek cigaret manufacture , superb dutch colonial building and very... More

We stayed in this hotel on the 16th in Feb,it was ok in general. The room looked clean,but my nose got really stuffy at night. So I guess the aircon might be dusty inside and made me sneeze like crazy. The rest was just Ok. The staff was really friendly and helpful.It's really near the house of Sampoerna,which is the... More

I know that the Hotel intention is maybe to preserve old historical building in Surabay, therefore instead using new building, they still use this one. However, is not only the building that give old atmosphere to this hotel, the room, layout, and furniture also give that feel, in negative way. It's makes the room uninspiring and not very appealing to... More