Stayed here for 2 nights recently and I must say the location is just perfect. I can hardly venture out since I was there for business hence it is blessing to know that there is a big mall right next to the hotel so that I was able to make a quick tour to the mall to get myself some... More

My 6 week stay at the Sheraton Surabaya was outstanding. The customer service was excellent from A-Z. The staff was completely polite and showed great interest in making sure I was a satisfied guest. During my stay, I had three different rooms which were all clean and updated. Room service was flexible and laundry service was super and always on... More

We had a truly fantastic stay at the Sheraton Surabaya Hotel recently. The entire staff were attentive,well trained and very professional at their jobs. Can definitely recommend travellers who are passing through Surabaya to stay at the Sheraton, they won't be disappointed. More

I have stayed in Sheraton for several times. I arrived at 3 pm last Saturday and the room was not ready yet, although previously I have called them at 12 and I have 1 room ready at the time and the other one will be ready at 2 pm. As many hotels in Indonesia, many people smoke in the Lobby... More

I booked this stay using my points last minute on the day of arrival and they could only offer me a twin bedded room. I sent the hotel email explaining we would prefer a king Size Room and that I would be arriving around midnight. I got a reply almost at once telling me that they would take care of... More

I've stayed in this hotel for a week and had a really nice time here. The rooms are confortable, the breakfast is quite nice, the pool is good, they have a nice gym and the bar is really confortable. At night, they have live music sessions, where you can play with the band or sing a music that you like.... More

As many say, location is the most important thing. Being in the heart of the city has many advantages. One of them is Tunjungan Plaza, which is a stones throw away ( its a massive shopping mall ). Rooms are exceptionally clean and well maintained. The morning breakfast is beyond comparison. Headed by Chef Jakob, the food ranges from the... More

A great experience and close to a major mall. Unfortunately a long way from the airport, but then, everything is. Otherwise a great night, good food and excellent service. More

Been there several times & I always like the fact that it's leaning against the most lively shopping place in the city. Not to mention the entertainment spots,eateries,business offices etc are close by, but beware of the extreme heat os the city! More