Like any other Shangri-La Hotels in the world it has enormous lobby lounge to welcome you at arrival. It also has a trade mark classic interior design which were made to lasts forever :) Nothing special about the hotel room. Although fully equipped with good quality furnitures and good WiFi connectivity inside the room, the room was not spacious and... More

This is my fifth stays at Shangrila, and all for business reasons. The rooms are always nice, spacious and clean. Staffs are very kind and helpfull. The pool behind the hotel is nice also, there is a mini jogging track along the poolside. Breakfast is good and the free wifi on board is superb, very fast. I love stay here,... More

My wife and I recently visited Surabaya on business, so while I was working, she enjoyed the spa, pool and shopping at the new shopping centre accross the road from the hotel. The rooms are enormous and the Club Lounge on the 12th Floor is a must for regular ShangriLa stayers. Decor and restaurants were great. Desperados comes ALIVE after... More

Following my experiences at Beijing this hotel chain continues to impress me. Apart from the decor it has all the features of other Shangri-Las like Shang Palace. Love my room as it was very spacious and I felt like I was living in a palace overlooking the city. The East Javanese decor was evident throughout the hotel. Customer service level... More

Stay on business at the hotel frequently. Usually I am there for extended stays. Hotel staff is very accommodating and friendly. There are five major restaurants and the food is good at all of them. The rooms are nice sized, much larger than European hotels. Pool and exercise facilities are very good. There is a major shopping mall located with... More

Stayed at the Shangri la in Surabaya on several occasions. It is my prefereer hotel when I am in town. The Staff is extremely polite and make an effort to please the customers. The hotel had a word range of services and meet my required needs. All the restaurants are of excellent quality with wier range of choice. Bar in... More

The hotel is outstanding. I recommend the restaurant at the ground flour. Buffer with all types of cuisine. Entertaiment is also excellent. There was nice life performance. Rooms are big and quite. Service is excellent. The club is also very good but there are too many prostitutions. Some of them quite aggressive. Location is central, though traffic is terrific in... More

my company had an event at the hotel, and we stayed one night there. the hotel is lavishly splendid. The room is splendid but not spectacular. the breakfast is not spectacular but good. we are overlooking the the garden when we dine, pretty nice environment

Stayed overnight but would have like to stay longer. There was a good choice of restauratnts and we chose Italian. We all had excellent meals, and the house wine by the glass went down well. A quiet drink in the adjacent bar turned noisy after the band came in, but they created a good atmosphere. The only negatives were the... More