JW Marriott Hotel Medan (Indonesia): See 206 Reviews and 149 Photos

Address: Jalan Putri Hijau No. 10, Medan 20111, Indonesia

Phone Number:

Region: Indonesia > Sumatra > North Sumatra > Medan

Amenities:

Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #1 of 50 hotels in Medan

Price range (per night): RM341 - 720

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: The new JW Marriott Medan is the first 5 star Marriott and International hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open daily 24 hours. ... more less

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Colin L

Senior Reviewer

6 reviews

4 hotel reviews

Reviews in 6 cities

1 helpful vote

“Beat Hotel in Medan”

Reviewed 17 June 2013 NEW

Stayed here again last week and it has to be the best hotel in Medan. Service is great and extremely friendly. Rooms are very clean and spacious and the bed very comfortable. Exceptional value for a 5* hotel.

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Shun821

Singapore, Singapore

5 hotel reviews

2 helpful votes

“Very comfortable stay”

Reviewed 14 June 2013 NEW

I checked in to my room and realised that the bed was spoilt as the whole bed tends to slant one side when I sleep or sit on it. Called the reception and they send a house keeper up immediately to check on it. Got people to change a room for me. Very efficiently done and got a letter of... More

Dear Valued Guest, Thank you so much for your review. We are very happy that you had such a great stay and we were able to accommodate you quickly and efficiently. Thank you again for your review and we look forward to see you on your next visit. Warm Regards, The Management of JW Marriott Medan More

swigati

Cirebon

2 reviews

Reviews in 2 cities

“One week at JW Marriot Medan, is the best hotel in Medan”

I arrived at 11 a.m., and c/i at 12.30 p.m. Hotel look clean, the room was nice, spacious, and very clean. I say, "excellent service" to JW Marriot Hotel Medan. I stay for about 1 week, and I never feel bored. JW Marriot Hotels is the best hotel I ever stay. All staff is very helffull, they very kind and... More

Dear Valued Guest, Thank you so much for your review. It is wonderful to hear that you will come back to stay with us again for your next holiday. Do contact us in advance so that our Concierge Team can assist planning your activities while in Medan. Thank you again for your review. Warm Regards, The Management of JW Marriott... More

Trentbro

Wollongong, Australia

1 review

“Comfortable Stay”

Reviewed 9 June 2013

Smooth check in, friendly and professional staff. The room was clean, with nice furnishing and comfortable beds. Room service was timely but the food only just ok, while the buffet breakfast was great. Top end prices for Medan.

Dear Valued Guest, Thank you so much for your review. We are so pleased to hear that you had a good experience. Thank you for your valuable comments that will help us further improve our services to our guests. We hope to see you back to the hotel again soon. Warm Regards, The Management of JW Marriott Medan More

Frankkul

Kuala Lumpur, Malaysia

“one weekend at JW Marriott, Medan”

I arrived early in the morning and could check-in around 9 am without extra charge. The room was nice, spacious and very clean with access to the executive lounge. It's a peaceful place, where you can enjoy a cup of coffee and some pastries in the morning, refreshments all day long and a glass of wine with a selection of... More

Dear Valued Guest, We appreciate your review. Through your comments we can continuously improve our services. We are happy you experienced the JW Marriott Medan as a peaceful place. Since the Marriott Café offers such a large variety of breakfast items, our Executive floor guests usually prefer breakfast in the Marriott Café. However we do offer a continental breakfast with... More

Basantk

Mumbai (Bombay), India

Contributor

11 reviews

11 hotel reviews

Reviews in 10 cities

3 helpful votes

“An excellent business stay”

Reviewed 7 June 2013

we made a booking for our stay on the way to the hotel from the airport through booking.com.. Which didn,t reflect on marriotts system because of the time difference. And the lady on the front desk refused to acknowledge my email receipts, in whatever little english she spoke. so we had to take the same rooms at rack rates and... More

Dear Valued Guest, Thank you so much for your review. We are very happy to hear such great comments and we are delighted that you had a pleasant stay. We do apologize for the inconvenience experienced with creating your booking and we have now made sure that there is a seamless booking system between our electronic booking partners and our... More

kevinwinterborne

Allentown, PA

“Restaurants and bar need help”

Reviewed 5 June 2013 via mobile

Drinks are overpriced and that may be why they are empty. The servic3 can be slow which is typical here in Indonesia. Really hate when they measure the drink...kind of lame. They give you this ticket for a free 'drink' and even say it is for a drink at the bar but its only for a nonalcoholic drink. That is... More

Dear Valued Guest, Thank you for your comments. We appreciate your feedback and have communicated them to our management team. Through your comments we can continuously improve our services. Thank you again and we hope to welcome you back again soon. Warm Regards, The Management of JW Marriott Medan More

Caroledavidng

16 reviews

9 hotel reviews

5 helpful votes

“Excellent stay & security”

Reviewed 5 June 2013

Arriving late on 29th May, we (family of 5 w 2 Adults 3 children) were welcomed by security guards with stringent checks and then through scanner. Greeted by 3 GROs at the counter. Friendly but struggle alittle with spoken English. We went up to the room 2010 and was greeted with 2 Double beds and the Housekeeping was preparing a... More

Dear Valued Guest, Thank you so much for your review. We are so pleased to hear that you recognized the highest standard of security at our hotel and that your children enjoyed the stay as well. Thank you for your valuable comment in regards to the English language of our staff. We are committed to the continuous training of our... More

Stephen H

Lake Grove, New York

9 reviews

3 hotel reviews

Reviews in 4 cities

“Front desk Problems”

Reviewed 4 June 2013

I stayed for a short period on a layover and just wanted to get to my room and relax. The front desk were slow, their command of English poor, which is not what you would expect from a JW and when I asked them to give me excess to the Executive lounge as I am a gold member they told... More

Was this review helpful? Yes 2

Dear Valued Guest, Thank you so much for your review. We are sorry to hear that we missed to recognize your status and we sincerely apologize for the inconvenience. Through your comment we have improved our procedure in regards to the Marriott rewards status connected to the reservation and made sure that this won’t happen again. Once again thank you... More

The_TravellerSg

Top Contributor

118 reviews

118 hotel reviews

Reviews in 53 cities

101 helpful votes

“One of the worst service experienced!”

Reviewed 26 May 2013

With so much good reviews of the hotel in terms of location, food and amenities, I wished to touch on perhaps one of my worst experience ever had in my numerous stays in hotels in the region! I have just checked out today and I really wish I didn't not because I love the hotel so much, to a certain... More

Was this review helpful? Yes 4

Dear Valued Guest, Thank you very much for your review. Thank you also for your time on the phone and providing your detailed feedback which will enable us to further improve the service provided to all our guests. We apologize for the inconvenience you faced upon your check out, especially since the incident had such an impact on the your... More

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JW Marriott Hotel Medan Reviews, Medan

JW Marriott Hotel Medan

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