Spent 1 night there in transit to Mentawai islands. Forget trying to sleep in rooms on the street side. My non-smoking room was full of stale smoke when I arrived and the the bathroom sink was blocked. The window curtain was half hanging and I had to hold it against the window with a chair. Doors where banging all night... More

Average hotel but clean. we stayed there for 2 nights. The rooms were ok. Only the shower head was not functioning properly. Other than that our sleep was pleasant. Breakfast was ok. The hotel wifi cannot be connected most of the time. Frustrated sometimes when you have limited time to check important mails etc. The staffs are friendly. Just beside... More

We are happy with the hotel and room condition. We stayed here for 3 nights. Breakfast spread was not bad either. Variety TV channels. Room was well maintained. Air-con also worked well. The bathroom was alright too. The hotel is located nearby a fast food chain - Kentucky Fried Chicken. 10 mins walk to market which sells all sort of... More

We checked in at Axana on our 1st and last night and we loved the new modern feeling the hotel gives. Check in was also a breeze. Staff was experienced and expedited our check in knowing that we were all exhausted at 1am. The pillows were thick and fluffy and each room came with 2 additional pillows. We were in... More

Axana employs centralized Air Conditioner which mean you have to wait about 20 minutes (if you lucky) before the rooms cool downs. It seems that this hotel trying to some some money and that why i called it stingy. If you happens have to stay in this hotel, Avoid room 201 since it above a generator house, and 303 since... More

Where should i begin. 1) We reserved 4 rooms for 8 of us. When we first arrived at 4.30pm, we were told the rooms were not ready as the bath towels are not ready. 2) we requested for a high floor and were checked into the fifth floor which didn't seem fully operational. 2 of the rooms didn't have a... More

I spent rhe weekend at Axana hotel and I truly enjoyed my stay. The facility is rather nice, especially the rooftop pool and the lobby. The morning buffet is not great but they have an omelette station which compensates for the rest of the food ! However what I particularly enjoyed is the staff that is very professional, always smiling,... More

stayed for one night in this hotel,, when i check out they gave me a bill for bedsheet because had a blood stain on it and they said i should pay IDR.650.000 for that... but after that they said i can negotiation and they told me i should pay IDR.500.000 they said its a hotel policy but why they said... More

Stayed for 1night. Decent sized lobby with a bar and a 2person band playing. Rooms were okay but the AC was squeaking all night which did bother me.Bathrooms are small and the view - not so great at all overlooking the road. The bathroom floor towel was not clean and requested them to change it which they did. The replacement... More