My friend and I stayed overnight and were impressed with the cleanliness and new look of the rooms. We were very happy with the breakfast staff, particularly Tim, who went out of his way to make sure that we had everything we needed, even though it was self-serve cafeteria style. The hotel kept a gas fire lit which was very...
More
We stayed here two years ago and were very pleased. It was clean and comfortable and in a good location downtown, so we booked it again when we had plans to be in Albany. When we returned we were far less impressed. The mattresses were concave and provided no support, the breakfast had gone down in quality and the rooms...
More
Good Morning Robyn14!!
Thank you for taking the time to review your stay and our property on TripAdvisor.com. We use any and all reviews and surveys as our personal report card to aid in the improvement of the service we provide. On behalf of the entire staff here at the Hampton Inn & Suites, Albany-Downtown we would like to apologize...
More
Hampton Inns are usually pretty good bets and this one in Albany is better than usual. The rooms are nice and clean and the beds are comfortable. I have had better breakfasts before, but it really wasn't bad enough to detract from the stay. This hotel is a good choice for business travel to Albany.
One word of advice: beware...
More
Good Afternoon Schubes03!!!
I wanted to thank you for your kind words in regards to our property and your past stay. We are constantly are trying to improve our breakfast ensuring that the mandatory Hilton items are there but in turn stepping it up a little with some extra new items to enhance the breakfast experience overall.
I also wanted...
More
Perfect location to the downtown area, bars, restaurants. We were able to walk everywhere and enjoyed bar hopping at night with friends without worrying about driving. The hotel was clean and quiet and the free breakfast is always nice. Parking was easy but a friends car was broken into so don't leave anything in your car! We would stay there...
More
Tavelbee500,
Thank you so much for your kind words on your recent experience with us. I am pleased to know that you would stay with us again if ever in the area. Also, I would like to apologize for the Diamond perks not being offered initially. Please rest assured that the car break in was an unfortunate experience that we...
More
High Prices, snotty help, breakfast a joke, avoid this one.
More
Dranon,
First allow me to apologize for a less than satisfactory experience you had with us recently. We pride ourselves in our ability to provide superior customer service to each of our guests. It is upsetting to discover we were unable to do so during your visit with us. If you would like to further discuss your experience with us...
More
Last minute found this better hotel in downtown Albany. Usually stay closer to the highway- but this was worth it. Clean and convenient. Nice restaurant adjoining.
Thought that the parking fee was a bit unnecessary. Breakfast very poor.
More
HalBoston,
Thank you so much for taking time out of your schedule to write a review on your recent stay with us. I am glad to learn that you enjoyed your visit with us! We have been working together as a staff to increase the value of the breakfast offered. I would most certainly welcome any suggestions you may have!...
More
This is a perfectly fine hotel in Albany, great location, fair price. I didn't realize Hampton Inn's are nice. It certainly isn't fancy or high end, but for what it is, you just can't beat it. My room was quiet (9th floor) and clean. Gym small but fine for a hotel gym. Free breakfast. Easy parking next door.
And the...
More
Dear paulbo,
Thank you for your comments on your stay with us in Albany. I'm glad to hear that we were able to exceed your expectations. We recently did a lot of work to revamp our exercise facility, we appreciate the feedback. We also do provide free day passes to a local gym just blocks away! I will certainly be...
More
Very convenient location -- can walk to local restaurants, State agencies and many downtown offices. Upscale and regular restaurant in the hotel -- both are excellent -- don't have to go out if you don't want to. Hotel staff, parking valet and front desk are very friendly and helpful. Hotel is fairly new and very clean. About the best you...
More
Dear E M,
Thank you for providing feedback on your recent stay with us. I am thrilled to learn that across the board from the hotel, to the restaurant, to the valet parking lot that we were able to provide excellent customer service. I will be sharing your comments with the staff at the hotel as well as the restaurant...
More
A bit pricy, but it is downtown. Everything you expect in a Hampton Inn. Included breakfast buffet is standard Hampton Inn --which is to say fair. Otherwise excellent in every way
More
Dear SteveAtSapphire,
Thank you so much for taking the time out of your schedule to provide feedback on your recent stay with us. I am thrilled to learn that you enjoyed your time here in Albany. It is always nice to hear that our efforts are appreciated. If you are ever in need of future reservations or any type of...
More
This was a great Hampton Inn. It was very new. I had a suite that had a living room and 2 tvs. Room was very clean. Everything was awesome. Walking distance to downtown Albany. Only complaint is no airport shuttle.
More
Thank you for your kind words and wonderful comments in regards to your last stay here at the Hampton Inn & Suites Albany-Downtown. The service provided to our guest, from the first hello to the moment you hit your bed after a long day of enjoying all that downtown Albany has to offer whether you are here for business or...
More
If you own or manage Hampton Inn & Suites Albany - Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
165 Reviews
65 Reviews
