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Holiday Inn Express Albany-Western Ave University

2.5 of 5
1442 Western Avenue, Albany, NY 12203
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Holiday Inn Express Albany-Western Ave University
Ranked #2 of 50 hotels in Albany
4.5 of 5 stars 164 Reviews
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164 reviews from our community

What travellers say about this hotel
  • Very clean(5)
  • Front desk staff(4)
  • Breakfast buffet(4)
Traveller rating
    123
    35
    6
    0
    0
Only show reviews for Family (53) | Couples (34) | Business (48)
Date Rating
Bellmore, New York
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2012

Trip advisor was right on with this one. Great hotel for a weekend graduation in Albany, Rooms are clean,and free breakfast great.Free parking is a treat for Albany. Hotel is also much more secure to park than downtown, where you can pay $20 a night to find your car broken into. Hotel is a few block from I-87 and only... More

Was this review helpful? Yes
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
24 May 2012

Hi! Thank you so much for your great review. We really appreciate the time you took to post. We read this at the morning meeting and everyone got a nice boost for the day!! Kathy Tabora General Manager More

Kitchener, Canada
Senior Contributor
32 reviews 32 reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 May 2012
1
person found this review helpful

This hotel is comfortable clean and quiet. Breakfast is adequate and the service is friendly. Close to where I had to go for a visit and the Plaza about a block down the street when going left out of the parking lot has a number of shops and restaurants. Pool and cardio room are nice and I reccommend this place... More

Was this review helpful? Yes
See 3 more reviews by Finoke for Albany
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
11 May 2012

Thank you so much for taking the time to share your experience. We truly appreciate the time you took to post a review. If there is anything we can do here to improve our guests experience from average to excellent, I would love to hear from you! Kathy Tabora General Manager More

Long Island, N.Y.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 April 2012
2
people found this review helpful

Stayed at this hotel in early April to go visit UAlbany... So happy we chose this hotel! The hotel was great, but the staff, Bradley and the manager Kathy especially, were outstanding!!! They went above and beyond to make our 1 night stay perfect!!!!! Rooms, pool, breakfast, etc. were great! Only minutes from UAlbany. Will definately stay there on all... More

Was this review helpful? Yes
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
28 April 2012

Thank you thank you thank you!! We hope to keep up all the good bits every time you come! Congratulation on your sons choice!! Kathy Tabora General Manager More

Torrance
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 25 April 2012

This inn has all the facilities that we expect to find when we are traveling and then some. In particular, we appreciate high speed internet, fitness center, laundromat, buffet breakfast, refrigerator and a ground floor room close to our parking space. Particular attention to detail is obvious here because we had our needs anticipated in advance and had no complaints... More

Was this review helpful? Yes
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
28 April 2012

Thank you so much for your review. We appreciate the time you took to write about your experience. If there is anything we can do to turn your probably into a definitely I would love to hear the suggsetions!! Kathy Tabora General Manager More

Verona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 April 2012
1
person found this review helpful

WOW.... I was blown away at the service you get at this Hotel as well as the rooms being so big, VERY clean, and very up to date. You can tell that they weren't cheap building this one! Great breakfast Buffet, pool and excersise room. I have to come to Albany often for my job and will only stay here... More

Was this review helpful? Yes
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
28 April 2012

Wow. Thank you so much for the review. If there is ever anything we can do to make your stay even better please let me know directly! Kathy Tabora General Manager More

New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 12 April 2012

I visit Albany several times a year to visit family and we always try to stay at this hotel. The staff is always courteous, the room is always a good size and we like the amenisites (nice pool, albiet small, good buffet breakfast). We have never had any issues with this place after at least 6 or 8 visits. Would... More

Was this review helpful? Yes
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
17 April 2012

Thank you for posting your review of the hotel! We appreciate the comments and have shared this with the entire the staff at our morning meeting. If you ever have trouble getting a reservation here give me a shout. Sometimes I can help, sometimes I can not but will always try! :) Kathy Tabora General Manager ktabora@turfhotels.com More

Montreal
Senior Contributor
24 reviews 24 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 29 March 2012

This Holiday Inn Express is outstanding! Super clean, super comfortable, really nice pool and exercise room (well-designed), extra pillows, really nice beds, linens, and bathrooms (and amenities). The hotel recycles, and promotes Eco-sensible policies re: linens/towels. The breakfast is self-service and ample (with healthy options). The only downside is that all the plates, cups and silverware are disposable, and there... More

Was this review helpful? Yes
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
31 March 2012

Thank you for posting your review of the hotel! We appreciate the comments and will be sharing this with the entire the staff at our Monday morning meeting. Our Green Team has been trying to figure out ideas to reduce the waste at the Breakfast bar as well as meet all IHG and county standards. We have actually considered composting... More

Rochester, NY
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 25 March 2012
1
person found this review helpful

From Richard's warm welcome to "Mike's" middle of the night visit to fix our television, this hotel's staff takes customer service seriously. We stayed for two nights and enjoyed the free breakfast each morning. The proximity to many restaurants and pubs is also nice. We will definitely stay here again for future visits to Albany. More

Was this review helpful? Yes
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
31 March 2012

Thank you for posting your review of the hotel! We shared this with the entire the staff at our morning meeting yesterday and special recognition to Richard and Mike. We do take customer service seriously and if there is ever anything we can do to be even better we would love to hear about it! Kathy Tabora General Manager ktabora@turfhotels.com More

Syracuse, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 22 March 2012
1
person found this review helpful

We work in Albany quite a bit and have to stay overnight a lot. This is my Favorite place to stay. From the wonderful and friendly staff to the awesome rooms and the delicious free breakfast, it's just a pleasure to stay here! The last few times we were sent to Albany they stuck us at the Crowne Plaza downtown... More

Was this review helpful? Yes
See 2 more reviews by amull4723 for Albany
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
31 March 2012

Thank you for posting your review of the hotel! We appreciate the comments and wanted you to know we miss you too when you aren't here!! We really appreciate the time you took to share your stay. See you soon! Kathy Tabora General Manager ktabora@turfhotels.com More

Rochester, NY
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 24 February 2012
1
person found this review helpful

Despite my reservations about staying in another HI Express due to bad experiences, a colleague recommended the HI Express on Western Ave. It is a new facility. what makes it great is the staff. Always a warm welcome and super quick registration. The rooms are big and clean, refrigerator in room a major plus. I was able to detect the... More

Was this review helpful? Yes
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
27 February 2012

Thank you so much for giving us a chance and for sharing your experience. While we are sad to hear that you did not enjoy your stay with another member of our brand, we are very happy that we were able to provide you with a great stay. We look forward to continuing to meet and exceed your expectations monthly!!... More

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Additional Information about Holiday Inn Express Albany-Western Ave University

  • Holiday Inn Express Albany
  • Holiday Inn Albany
  • Albany Holiday Inn
Address: 1442 Western Avenue, Albany, NY 12203
Price range (per night):* RM405 - 608

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Holiday Inn Express Albany-Western Ave University
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