The nice part,
-Seaview room provides a very nice scenic view of Patong beach.
-Room is spacious.
-Swimming pool overlooking the sea, great for sunset photoshoot.
The unpleasant part,
-Hotel sited on steep slope, need internal hotel taxi service to ferry from lobby to room and vice versa. Otherwise have to walk many tedious steps up and down. And if...
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I stayed here with my sister - 23rd April - 1st May.
We were given our room number and key card and excitingly jumped on the shuttle to our room. Upon opening the door to our room we were greated with a very mouldly spore like smell... We thought that the room might be a bit stuffy so put the...
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Thank you for staying with us during your holiday in Phuket. I am pleased to clarify as follow;
1. Firstly, the vouchers from your travel agent and your friend's travel agent are different. Your booking reserves Classic room (run-of-house) at Classic Wing and your friend's booking reserve Royal Seaview on Royal Wing. We did not upgrade any room in this...
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April 2012
1- the hotel layout is not convenient and it is a headache and not comfortable at all to leave your room to reach the main road and back to the room (way too sloppy).
2- very old and not so clean.
3- stuff not friendly and rude specially when check out.
4- noisy.
5- the price you pay...
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Thank you for staying with us during your holiday in Phuket. Your comments are well received and my response are as follow;
1. Unlike city-hotel style, our resort is designed for the public area to be able to access to many facilities and services. I must admit that this may be difficult for first-time guests but we do have the...
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Not worth the 4 stars. Bathrooms were dirty and the bedsheets dont get changed. Overpriced spa. Rude nightshift workers. Many electrical problems. Food at the restaurant was of poor quality. Waiting in the lobby is a pain as staff seem to save electricity by not turning on the fans. anyone who rates this as more than three stars is suspect....
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My respond to this review is as follow;
1. Our spa is not overcharged. Of course our spa price is higher if you compare with outside massage, but the quality is totally different. Our therapists are well trained and we use high quality products, Jurlique from Australia. Those day spa & massage should not be compared with our spa in...
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We booked a last minute trip to Phuket and this resort was the only one available in Patong area that was in the higher end bracket. The location is quite a distance from Patong beach, therefore we relied on the resort's shuttle service. It is a large resort with very high slopes, so you need to climb a lot of...
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Thank you for staying with us during your holiday in Phuket. Your comments are well received and I am pleased to clarify as below;
1. Normally we have three in-house shuttle services for the guests which are available 24 hours and could be reached on call. During your stay one of our shuttle car was broken and will be dangerous...
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Just returned from the Blue Marine in Patong Beach, Phuket. Had a beautiful time with my family and as far as we are concerened 'this is a value for money stay'.
Be advised this country is a emerging 2nd / 3rd world nation and is doing a good job with regards tourism in general. Comments on poor quality / service...
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Thank you very much for staying with us and the great comments on our facilities and services. We are glad to know that our offers meet your satisfactions.
We had to turn off the electric supply for 2 nights to repair our electrical circuits which were destroyed from the thunderbolt the previous week. Please accept my sincere apology on this...
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Our stay was long and we had a wonderful time in Phuket - Thanks to where we stayed - the Blue Marine.
We booked our hotel resort from a travel agency and they could only offer what was printed and nothing more as it was the peak season.
A little disappointed until we contacted The Blue Marine ourselves.
The staffs...
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Thank you very much for staying with us and the great review. We are glad to know your enjoyment of our great sunset view and our service standard.
We try our best to serve our guests better by encouraging our staff through training and motivation. Pleased to know our effort finally create maximum satisfaction to you.
Thank you again and...
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My partner and I have recently returned from a 10 day stay at the Blue Marine.
We had not had a holiday in over 5 years so were obviously looking forward to it.
EXTREMELY! disappointed in the cleanliness of the hotel, and the fact that so many of the staff did not speak english - this was surprising to both...
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Thank you very much for staying with us and the comments which will help improving our service standard to our future guests. My clarification for your comments are as follow;
1. We got many complaints of the cleanliness of the room from many guests. Our Housekeeping department have ordered the mould and stain remover to scrub all rooms' shower mirror...
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Bad & rude staff with difficulty to get your room, no one their speak English, our room was full of insects
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First of all, we would like to thank you for staying with us during your holiday in Phuket. Unlike hotel style, most areas of resort style are open air and insects are quite common in public area. The Management manage pest control for their scheduled service every month to reduce the amount of insects inside the resort. To prevent insects...
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I traveling alot on my life but I never saw one cheap point coz when we arrival, i will never believe that this hotel will dirty like this, this hotel did not changed a sheet on the bed and we saw dirty spot on the bed at 1st day we came. hard to believe that but it is TRUE (...
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First of all, we thank you very much for staying with us during your Phuket visit.
The first procedure of housekeeping to prepare check-in rooms is to change bed sheets and linen items in the room. Please rest assured that all guest rooms are clean and in good conditions to serve in-house guests.
The advice of WiFi has been rechecked...
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