After a long trip from Australia I got to the hotel around 10:30pm. The receptionist checked me in and said 'here is your key, room xyz'. Come on, a little more info would be nice such as where the lift is, what floor my room is, what time they serve breakfast, facilities of the hotel and so on... Ok, the... More

Extremely helpful girls at the reception, can explain how to drive automatic gear, how to ride a bike (technically) and smile every day of our 90! The location though is far from the beach, but with motorbike - it's ok! The room was neat, all furniture - like new, the cleaning - every 3-rd day, very good. We enjoyed every... More

This is a terrible location on a very busy road. There is only one very expensive taxi available, 500 BHT for 5kms ($17 US). The hotel charges you and then pays the driver, it is the same with motorbikes they are far more expensive than you can find all around. The hotel seems to have no mangement and it is... More

Clean and good place to stay at heart of Chalong Phuket. Sauna was the best thing for me and also swimming pool area was really nice. Staff was friendly and helpful. I stayed there for three nights. Room was big and nice with safetybox and fridge.

Hotel was good. Room was clean and big enough. Pool was ok. There's no beach near, but we knew that so it was ok. We stayed two times in this hotel, before and after going to the sea trip. No breakfast was included in the price, that wasn't very nice. The hotel staff didn't spoke good English, that caused couple... More

We, my wife (Debbie) and I found this hotel very nice, a bit more pricey than other hotels in the Chalong area but you get what you pay for (we did). We were in the sea view room (401, for four weeks), not a bad view. Duuring our last (April 2012) holiday in Phuket Debbie did abit of research and... More

In short: If you want a decent place to stay (and are out in the morning and back late, e.g. diving), you know your way around and do not expect extraordinary service, this is a good place to be. I might come back there when doing my instructor course. If you look for a resort like feeling, pampering service and... More

I visited Ratana last year (2011) and I liked it because it had 24 hours pool access. Although it is in an area that is not popular by tourists, the pool area made up for it. This year I also booked the same hotel and when I arrived the pool was closed with gates 7pm. I was told by the... More

We stayed here over the Christmas holidays and we regret that we did not pay a little extra for a better hotel in a better location. Here are some serious issues about this hotel. First and the most important is the attitude of the staffs, except the lady at the reception (Jenny) everyone else is extremely rude and unhelpful. The... More