I stayed here again for a conference that is always the last weekend of April. I always choose this hotel because the staff is very eager to please. The effort to make the experience pleasurable shows from the desk to the cleaning staff's pride in the work they do. This past weekend was no exception. I checked in to a...
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I would like to Thank You for your kind words about the Riveredge and its staff. We strive for excellence and when we meet ones expectations it is truly nice to hear. We truly beleive in our moto of (The only thing we overlook, are the Islands) We look foward to seeing you again.
Christine
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My wife & I travel from the Massena NY area to see our sons family 2-3 times a year and always stop along the way at the 4 wineries in the Alex bay area and decided to stay overnight this trip to break up the drive. Our King / jaccuzzi room was $111 w/Tax offseason, a little more than Bonnie...
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Thank you for taking the time to write a review about our facility. We do try are best to make every customer feel at home, we are very glad you choose us and enjoyed your stay. We appreciate your business and look foward to serving you again.
Thank You
Christine
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We just stayed at this hotel (off-season) for a hockey tournament in the neighboring town of Clayton. The rooms are small but clean, and the balcony which of course we didn't really used had beautiful and interesting views. Our children enjoyed the arcade, in particular a bowling game that even the youngest could handle. and, despite having a room right...
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The only thing the Riveredge has is a beautiful view of Boldt Castle. We stayed at this resort last March when my husband returned from Afghanistan. We had a "winter special" and spent over $150 for a room when the whole place was empty. We woke up to a leaking ceiling (apparently snow from the roof?). The bed was comfortable,...
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In September 2010, I was in a Wedding Party that stayed at the Riveredge Hotel. The stay was nice and had no major complaints. Three Months later I was billed again for the stay with no notice of why I was being charged. when I called to see if it was a mistake, they indicated that the travel agent we...
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We regreat that your stay here at the Riverdge ended in such an unforeseen circumstance. It was a matter that was truly upsetting on both sides. We handled it the best way we could which was to contact the Brides parents. I do know that the staff that handled the phone calls were very proffesional and courteous, I was shocked...
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We have been going to the Riveredge Resort since 1980. Our kids practically grew up there on summer vacations. We have taken many friends to this beauty of a resort over the years and they too are continuing customers. They have amazing deals throughout the year and always something there for everyone. Great ambiance no matter what time of year....
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Let me first start out saying that I work in the customer service industry and have done so for nine years, so I know how a hotel and restaurant staff treat guests. I recently stayed here and we were there for a military couples retreat! We were told that the function would include breakfast, lunch and dinners.
The front desk...
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Thank you for your review and your kind words in regards to the staff. We try are hardest to accomodate all of our guests so when the unfortunate circumstance of your dinner being canceled by the Fort Drum liasion, we jumped in to try and accomodate and help as much as we could. We were not going to be open...
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We recently stayed here during a company function. We of course researched the hotel online prior and their pictures make it look luxurious.... however, when we got to the rooms, that was another story. I totally understand that it is under renovations... so i won't nit pick on that.
What I WILL mention was the service in the hotel restaurant....
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Thank you for your review, It is important that we hear all comments whether they are positive or negative.Please be assured that we pride ourselves in Customer Satisfaction, when a customer feels that they have been treated in such a unproffesional way It saddens me to know this. Please be assured that I will look into every comment made by...
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Spent the first weekend in November 2011 in this hotel. Rates were drastically reduced. Room was very nice with a balcony - with a view of Boldt Castle. This time of year the town is very quiet and alot of restaurants are closed. The only problem was the hotel was filled due to a military function, but their dining room...
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I would like to Thank you for your review of the Riveredge. I am glad you were able to take advantage of our dicounted rates, we reduce are rates in November and part of December not many people are aware of this, we do this so guests can still enjoy the beauty of the Thousand Islands, or maybe visit with...
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I was very suprised, Alex bay is a very small village, and this was a great find while visiting the 1,000 Islands area. Their food was great, the view was great!
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Thank you for your recent stay at the Riveredge Resort we are glad that you enjoyed your stay here in our quaint village of Alexandria Bay. We hope to see you again, the Autumn views on the River are breathtaking.
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