The hotel is in a beautiful location. It has good security 24 hours a day. it was very clean and had smart facilities. The staff were attentive. The food was good, typical all-inclusive style but very nice, a la carte restaurant is worth a reservation. I has a private beautiful beach location. The rooms were up to a very high... More

I have just returned to UK having stayed in this hotel for the past two weeks. Where do I start the only thing that lives up to the description is the rooms. If I had been French the holiday would have been brill but as it was they virtually ignored me which made it even worse as I was travelling... More

Just got back from a week away at the resort. (June 2013). It was a fantastic break. The hotel is great value for money- it's not the poshest hotel but I feel we definitely got more for what we paid for. The hotel overall was lovely-the pool was great and is located right on the beach. White sands and clear... More

we stayed in june for a week myself and my partner and i am so glad it was only for the one week. on booking the holiday the hotel was rated number 4 - just 2 months after the rating has already gone down to number 6 - this speaks volumes and speaks for itself really. ill start with the... More

I have given this hotel 4 stars is for several aspects of the hotel 1.For the variety, quality and quantity of the food available at the buffet restaurant and for the hard working staff that wait on you with nothing being too much trouble. Every table in the restaurant awaits you at evening meals with a bottle of water on... More

We had a great week at Vincci Helios Beach in May 13, booked with Thomas Cook and flew with Novelair with no delays at all. Would recommend buying food at departure airport if on a late flight as no refreshments provided on arrival at 1am other than a large bottle of water. We had requested one single and one double... More

We were the first flight out of the UK this year and you could tell as most people could not speak ver ymuch english. Hotel last on the road and nothing else there bar a couple of other hotels. Food was good with a wide varitity to choose from. Alcohol not very good but I don't drink so don't mind.... More

We just got back from a week at Vincci Helios Beach in Djerba booked via Thomas Cook. Arrived at hotel late at night around 12.30, no refreshments at all, all was closed. After check in were taken to our bungalow (we had upgraded to premium room). Wrong key was given so back to reception. Room was ok, spacious, although no... More

Hi, got back from staying at the Vincci Helios last weekend. Travelled with Thomas Cook Holidays. Flight was okay, good time keeping although, awkward arrival times when not reaching the hotel until 1am-ish. Landed in Djerba and met Thomas Cook holiday rep (Marilyn), who corralled us to one side of the airport for twenty minutes. She then approached us to... More