Aptitude and Attitude are at excellent standards here. The best cleaned and maintained facility I have encountered on more than 20 business trips. The staff here cares about how they do their job, front desk, managers, room service, outside and public area property workers. They maintain and deliver as if they owned the property and were hosting their daughter's wedding... More

We had some problems, which they resoloved to our satisfaction. Full kitchen with silverware, plates and some cooking utensils. We were actually able to have dinner there once.We had a 2 story room, it was pleasant and homey. Good location. WONDERFUL breakfast. Pool only open briefly during summer months.

As many of the other posters said, the front desk clerk was extremely friendly and very helpful. I think her name was Kelly. Our room wasn't ready when we arrived but she was kind enough to call my cell phone to let us know when it was ready. The room was clean and well accommodating. Their breakfast was really nice... More

We stayed one night and found the hotel to be the best Residence Inn we've stayed at. Free spaghetti and meatballs (plus wine and beer) on the night we stayed, and the complimentary breakfast was up to the Marriott standards. About 25 mins from Niagara falls, and for the price, we thought the location was great. Front desk staff was... More

Booked a suite at this place, arrived and were given a standard room, apparently maintenance issues. However we were never contacted and not even told when we checked in! There weren't enough sleeping arrangements for our family. GM never apologized, rather kept asking what he could do.... but the answer was nothing. No reduced rate, no offer of a different... More

This hotel is one of the nicer Residence Inns I've experienced. Set up to look like a community of town houses, many of the rooms have fireplaces and some are penthouses with lofts. The rooms look to have been recently renovated so there are very nice appliances in the kitchens and bedding is nice. Bathrooms are the worst part. Extremely... More

We stayed at this hotel this past weekend - 2nd March 2013. The hotel was booked by my daughter Nicole D'Costa. When leaving i left my sweater behind. When we returned home there was a message fromt he hotel to say the cleaning staff had found it and if we sent them a mailing address they would return it to... More

The room we stayed in had been somewhat renovated. We stayed in the penthouse suite. It has a loft. Perfect for 2 couples or a family of 4. 2 bathrooms, full kitchen. Fireplace. It's a loft so there are stairs. Lots of dining and tons of shopping near by. Perfect for the Canadian bargain hunter. Buy some fire logs, there... More

The place looks more like an apartment complex than a hotel; entrances to the rooms is from the outside. The front-desk staff members were uniformly friendly and professional, the room was updated and clean, and the breakfast was above average -- what's not to like?