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Hilton Nagoya

4.0 of 5
1-3-3 Sakae, Naka-ku, Nagoya, Aichi Prefecture 460-0008, Japan
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Hilton Nagoya
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90 traveller photos
Ranked #2 of 135 hotels in Nagoya
4.5 of 5 stars 197 Reviews
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197 reviews from our community

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houston, TX
Senior Contributor
31 reviews 31 reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
“Solid”
5 of 5 stars Reviewed 16 April 2012

Very good location. Excellent service and business facilities. Room is a good size with nice desk setup with several power outlets alongside the desk. Comfy bed. More

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Criag Bonnor, General Manager at Hilton Nagoya, responded to this review
22 April 2012

Dear Hilton Nagoya Guest, Thank you for taking the time to write this review. It was great to read your very positive comments on the service and various aspects of the product. We certainly aim to use excellent service to differentiate our hotel from others! We all certainly look forward to welcoming you back when your travels bring you to... More

Holmdel, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Excellent Service”
5 of 5 stars Reviewed 15 April 2012

We stayed here for 2 nights last December and had an excellent stay. Because I am a Hilton Honors member, we were upgraded to a room on the Executive Floor and provided with complimentary breakfast (which was excellent). The staff in the Executive Lounge spoke English very well and were extremely helpful -- they lent us a laptop for an... More

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Craig Bonnor, General Manager at Hilton Nagoya, responded to this review
17 April 2012

Dear Hilton Nagoya Guest, Thank you for your recent comments. It was great to read about the helpfulness of the team, your very good experience in the executive lounge and that you were pleased with our breakfast offering. It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team in executive... More

Hong Kong, China
Top Contributor
97 reviews 97 reviews
Reviews in 43 cities Reviews in 43 cities
63 helpful votes 63 helpful votes
“Could be better”
3 of 5 stars Reviewed 9 April 2012
1
person found this review helpful

Hilton often gave us a feeling of old (or dated) so it was not surprising that this was only the third time that we were staying at a Hilton anywhere in the world. But there was not a whole lot of big-name hotel chains in Nagoya so this time we decided to go with Hilton for a change. We took... More

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Craig Bonnor, General Manager at Hilton Nagoya, responded to this review
12 April 2012

Dear Hilton Nagoya Guest, Thank you for your comments and I was delighted to read that you enjoyed Hilton Nagoya hospitality and some of the unique offerings of Nagoya city. I was glad to read you found the room and location very enjoyable. Please accept my apology for the pulling noise from our elevator. We have taken the necessary actions... More

Abu Dhabi, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“The best welcome ever”
5 of 5 stars Reviewed 5 April 2012

we spent three nights there and it was a very good stay. hotel was good and you can expect from a Japanese 5 stars. two positive fact: the shuttle bus from / to station and the welcome they gave us. the concierge escorted us to our room with all the bags in such a genuine way that it was almost... More

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Craig Bonnor, General Manager at Hilton Nagoya, responded to this review
10 April 2012

Dear Hilton Nagoya Guest, Thank you for choosing Hilton Nagoya! I am glad you enjoyed your visit and especially the service and shuttle bus facility. It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team member – Chris who I am sure will be even more motivated. I hope to... More

Hong Kong, China
Top Contributor
147 reviews 147 reviews
Reviews in 79 cities Reviews in 79 cities
227 helpful votes 227 helpful votes
“Well-located establishment with excellent service and OK rooms”
4 of 5 stars Reviewed 4 April 2012

We pulled up late one evening in a taxi coming from the Meitetsu Nagoya station (where you would disembark from your airport train). The service was unflinchingly excellent, my bags quickly shepherded inside, and I was able to instantly check in with a minimum of fuss, I had prepaid for my room and no credit card was needed. Everything was... More

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See 3 more reviews by Public_Dave for Nagoya
Craig Bonnor, General Manager at Hilton Nagoya, responded to this review
10 April 2012

Dear Hilton Nagoya Guest, Thank you for your comments and I was delighted to read that you enjoyed Hilton Nagoya hospitality and some of the unique offerings of Nagoya city. It was great to read your very positive comments on the service. We certainly aim to use excellent service to differentiate our hotel from others! Once again, thanks for the... More

Frankfurt, Germany
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Excellent!!”
5 of 5 stars Reviewed 2 March 2012
1
person found this review helpful

This is the 5th time I am here at the Hilton Nagoya. Every time has been enjoyable and with out issue. Its nice during a buisness trip to not have stress or issues when you get back to your hotel after the work day. Staff in the executive lounge are always helpful and accomodating. Even with the loud abnoxious that... More

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Craig Bonnor, General Manager at Hilton Nagoya, responded to this review
1 April 2012

Dear Hilton Nagoya Guest, Firstly, thank you for your support of Hilton Nagoya over the years. I was delighted to read you enjoyed your 5th visit and especially in reference to the Executive Lounge and guest services, which will assist in our continuous effort to improve our services and products. We hope to extend a warm welcome back soon! With... More

Cambridge, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Very Impressive”
4 of 5 stars Reviewed 29 February 2012

The service here, is clearly for the elite of society. I only had the opportunity to stay one night due to travel constraints but I would have loved to stay longer. The check in was a bit slow only because of volume and they were very apologetic that it took so long. The main lobby is quite impressive, with an... More

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Craig Bonnor, General Manager at Hilton Nagoya, responded to this review
2 March 2012

Dear “Hatewinter14”, Thank you for your comments and let me first say I was delighted to read you would definitely come back to Hilton Nagoya. You noted the service was excellent and we will continue to focus on this area so it remains that way. I am sorry that there were many people checking in at the time you arrived... More

Honolulu, Hawaii
Top Contributor
100 reviews 100 reviews
Reviews in 62 cities Reviews in 62 cities
112 helpful votes 112 helpful votes
“An Enjoyable Stay”
5 of 5 stars Reviewed 29 January 2012

The Hilton Nagoya hotel is an easy 15 minute walk, 5 minute taxi/shuttle bus ride from the main train station. The hotel shuttle runs only in the morning and late afternoon. If you choose to walk, you can cover several blocks of it protected from the elements in the underground mall running along Sakura-dori. The front desk staff here are... More

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Criag Bonnor, General Manager at Hilton Nagoya, responded to this review
1 February 2012

Dear HilslandsGuy, Thank you for taking the time to write such an extensive review. I noticed “100 Helpful votes” on your profile so I am not the first one to thank you! We were glad that you had such an enjoyable stay at Hilton Nagoya. In particular you have singled out the staff for their excellence and commitment to service,... More

Jerez
Senior Contributor
26 reviews 26 reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“A good choice”
5 of 5 stars Reviewed 27 January 2012

I was in Japan during the summer and spent a week in a different city for 2 months. In most places the rooms were small, although the quality of the rooms were most of the time fine, but tight in space (as Japan is famous for), so we were pretty impressed when we got to Nagoya and found a lovely... More

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Criag Bonnor, General Manager at Hilton Nagoya, responded to this review
1 February 2012

Dear jodydeath, Thank you for taking the time to write this review. I was pleased to read that you noticed the difference in the larger room size once you arrived at Hilton Nagoya. I appreciated your comments about the staff and laundry too. Since you enjoyed one of Nagoya’s food specialties, eel, I recommend Tebasaki chicken wings on your next... More

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
“Disappointed with Conciege's Service”
2 of 5 stars Reviewed 25 January 2012

I've stayed in several Hilton hotels around the world and in other Japan cities before, in terms of conciege service, this hotel's staff was slow and didn't even put a smile on her face. I and my friends were surprised by this especially we were in Japan. We were very disappointed. More

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Criag Bonnor, General Manager at Hilton Nagoya, responded to this review
1 February 2012

Dear TravelAddictWT, Thank you for taking the time to write a review. I was disappointed to read of your experience with the team member at Concierge when you made your enquiry. Whilst we receive many great comments about the team I apologize as your experience certainly fell short of that. On the bright side I will use this as an... More

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Additional Information about Hilton Nagoya

  • Hilton International Nagoya
  • Nagoya Hilton
Address: 1-3-3 Sakae, Naka-ku, Nagoya, Aichi Prefecture 460-0008, Japan
Price range (per night):* RM586 - 1,311

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Hilton Nagoya
1-3-3 Sakae, Naka-ku
Nagoya, Aichi Prefecture 460-0008
Japan
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