We spent one night in the Furukawa Onsen Hotel beginning of February 2013 together with our friends. The Furukawa is conveniently located near the Channel and not too far away from the train station. The staff at the reception was very friendly and helpful. English language skills are sufficient and the manager in the restaurant was fluent in English. Our... More

Booked this hotel online and on arrival the staff was very kind, they served us welcome drinks while we arranged to be checked in. Luggage was quickly taken to our rooms and we were shown our way after. The onsen is a big plus for this hotel, as the toilets in the room can be a little tight. Suggest taking... More

We booked through the phone and via emails as we failed to book thru the booking sites. The hotel manager could speak and write English and he is very easy to work with. It is possible to walk from the Otaru Train Station if you are familiar with the location but we took a cab as it was snowing. As... More

The hotel is in great location just opposite the canal. The hotel is quite small and has sign of old but it has good atmosphere of Japanese tradition. The service is great, the onsen is nice. What we love most of this hotel is the breakfast with good quality and wide variety of food and melon! Highly recommended!!

I stayed at the Otaru Furukawa with my spouse and another couple of friends for one night recently during the Otaru Snow Festival. We had booked rooms directly with the hotel a few months prior to our stay. One of their staff is able to speak and write good English, so making the booking was not a problem, and their... More

The lounge at level 2 is very comfortable. Viewing Otaru canal in the snow and enjoying the good music is very relaxing. Staffs are friendly with excellent service, but one thing is everytime when you leave the hotel, you need to leave the key at the reception. By the way, their coffee and honey ginger tea are quite good too.

It is located in front of the Otaru canal where is a must visit spot of Otaru. I drove to the hotel and as soon as I stopped the car in front of the hotel, a hotel staff rushed out to take my car for parking, a definitely high level of service. The hotel is a very old building, and... More

We made the mistake of thinking we can carry luggages and a snowboard through the snow from the station. I strongly advice against it! We walked about 4-5 blocks from the train station to get to the hotel in heavy snow. Please - catch a taxi. Its not that expensive! Given the research, I was expecting very small rooms in... More

We had a memorable time, staying in Otaru Furukawa hotel. The location was excellent, just near the Otaru canal and close to all the eateries. The service was excellent & the hotel food was great. The hotel rate is a bit pricey but we had the best stay in Hokkaido ! It has a lovely onsen in the hotel. It's... More