Starting from the welcoming bellhops and reception (who served an awesome lime welcome drink) the service was just exemplary at this fine getaway resort on Langkawi. The drivers of the room transport buggies were always smiling and welcoming and the cleaners were obliging in availing extra items when needed, and all with a smile. The facilities were clean and of...
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Dear RajenBull,
Thank you very much for sharing your recent experience at the Sheraton Langkawi Beach Resort in this review.
It is our pleasure to ensure guests’ comfort are taken care during their stay so that they leave with positive lasting impression. I am proud that effort provided by my team did you make you feel belong and special.
Many...
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The hotel was very beautiful. We stayed in one of the bungalows looking out into the beach. The room was comfortable and very spacious. Our only issue was with the noise coming from the kids in the next bungalow late at night. Also, the bathroom needed some refurbishment including some serious fine detailed cleaning! Every corner had a large amount...
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Dear travelbuggy7810,
Thank you very much for the time taken to provide us with this review.
I am happy to know that you enjoyed our hospitality and the comfort of our guestroom. The Resort’s natural setting does provides amazing views and relaxation that many guests enjoy.
Your comment on the bathroom cleanliness has been looked into and I can assure...
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The Sheraton Langkawi is an old property, but still up to the standards despite the age.
The location is nice, tucked away in a quiet corner but still with easy access to the rest of the island. Langkawi is a small island so it really doesn't matter where you stay, you can reach any other part of the island easily...
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Dear masifk,
Thank you very much for your sharing your experience at Sheraton Langkawi Beach Resort in this review.
It is great to know that you find our resort a nice place to stay and enjoyed the services provided. Your kind words certainly motivates all of us in providing good service for better guest’s experience.
Many thanks for your highlights...
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The resort, might be too big for its own good as maintenance seems to be an ongoing problem. On the positive side, the setting is beautiful and we loved the pool, beach and walks on the board walk and garden.
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Dear GF4Tokyo,
Many thanks for choosing to stay at the Sheraton Langkawi Beach Resort and the time taken to provide us with this review.
Whilst it seems that you were overall happy with your stay we have taken your comments on board that we could do better in regards to maintenance.
It is kind of you to highlight on the...
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Though the resort is sprawled over acreas of land and lush greenery, the descriptions and the photographs on the internet are misleading.The image of the room that we saw on the booking site did not match the physical product that we got when we checked in.People are nice and well meaning, but there is a lack of focus on service...
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Dear Siraj M,
Thank you for the time taken to post this review.
Please accept my apologies for the inconvenience you have encountered during your stay. The housekeeping issue you have encountered in our room is unacceptable and I can assure our Executive Housekeeper has addressed your concern with her team for immediate improvement.
The shortfall in the physical product...
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I had read some of the reviews of this hotel before booking and travelling to Langkawi and I had some doubts about booking a room here. But as we were on a weekend trip up from Kuala Lumpur and travelling with a small child (18 months) I was looking for something close to the airport and which had some facilities...
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Dear TheEagleGuy,
Thank you very much for your valuable feedback and the time taken to post this review.
The inconvenience and unpleasant experience that you have encountered during your stay at the Sheraton Langkawi Beach Resort are very much regretted. I sincerely apologize on the shortfall areas.
As Guest’s comfort is our priority, I would like to address some issues...
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After going through the pictures on the net ...went ahead and booked the hotel. The Hotel is beautiful and the staff at the reception are nice. I was extremely disappointed with the housekeeping staff. The room had ants near the tea and coffee pot. The hot water kettle was dirty and stained. Bathroom shower was bad and every time I...
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Dear rinimukherjee,
Thank you for sharing your recent experience at the Sheraton Langkawi Beach Resort in this review.
I am sorry to hear of your disappointment on the services provided by our Room Attendants. Rest assured, our Executive Housekeeper has reviewed your comments with her team for improvement. Please accept my apologies for the inconvenience encountered.
Our buffet breakfast is...
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My husband and I went to this hotel on the advise of my brothers when I first got there I was Very disappointed. First I did not get the welcoming drink that everyone raves about , after being shown to our room very quickly I have to say I was disappointed with the state of our room it was very...
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Dear Ruba A,
Thank you very much for sharing your recent experience at our Resort in this review.
It has always been our pleasure in taking care of our guests’ comfort that they leave with a memorable experience. Our associates are the greatest asset of the hotel and I am pleased to know that they did impress you especially during...
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This hotel is so over-rated. The whole place is not being up-kept properly. There were litters all around. The buggy/bus service was slow and inconsistent. The hotel rooms are ridiculously scattered. I saw a big long snake crossing the road right in front of me!!! At that time when I was staying, there were some kind of a protest going...
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Dear jTwT,
Thank you for the time taken to provide us with this review.
It is regrettable that our service and cleanliness did not meet up to the expected standard. Please rest assured that I am working closely with my team and to improve the overall performance..
Shuttle buses are provided for the convenient of our guests to move around...
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After having stayed at Westin Resort, this resort feels very rustic and a bit run-down in comparison. I travelled with my 2 yo son and we dad, and we had a nice stay, even there were a few drawbacks.
We requested a room with 2 single beds, non-smoking, and close to the facilities due to the baby pram, and got...
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Dear Emilus,
Thank you for the time taken to provide us with this review.
I fully appreciate the points you have raised and would like to offer our apologies for the inconvenience encountered.
Guest’s comfort is our priority. Rest assured, my team takes personal responsibility in handling guest requests and provide alternative solutions to ensure expectations are met during their...
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