the worst customer service in the world I had ever witness. They need better customer service skill and need to have basic standard. More

Strongly Do Not Recommend!! I took up the family suite. The room they given me was totally horrible. The rooms, towel, hanger was smelly, dirty and dusty. Toilet seat, light bulb, fridge and chair in the living room were broken too. There were no toiletries provided! And they only gives you half roll of toilet napkins! Their housekeeper were rather... More

Stayed in a two room apartment during Chinese New Year holiday. Didn't expect much after reading the reviews. But to my surprise the apartment unit was above my expectation. My family and I arrived at 11am and we were allowed to checked in, although the official check in time is 3pm. The apartment was cleaned and done. I stayed in... More

We drove and drove out of no to this resort for company retreat. Rooms was a big disappointment after a 4 hours drive. Rooms smelled musky. I dare not open up the balcony doors as I think I might be attacked by big bad insects. I could be wrong but I had the impression of plenty of insects around. I... More

Booked 2 studio suite on Dec 1 and checked in on Dec 15. The day before check-in the hotel called to confirmed my booking and gave me a booking reference number. On the day reached the premise at 11am. Within 10minutes I was given a green light to check-in even the check-in time was 3pm. Pretty happy with that and... More

It was a nitemare! I drove over 200km all the way from KL with my family only to find a commotion at the check in counter on Nov 27, due to disorganise numbering system and incompetent front office crews. There was also a couple stormed into the front desk office looking for the Manager but he/she had chicken out. People... More

We've stayed BGRC for a weekend in Nov 2011. The place was ok. Except the waterpark is way to expensive. Thy charge your food rm10 for a nasi ayam More

Bukut Gambang Resort City ia located about 38km from Kuantan the capital for the state of Pahang, in the east coast of malaysia. This is where families can have fun and relax at the same time. I went there for a meeting and I took all my children there and it was quite an experience where my children had a... More

We stayed for 3d 2n as my wife's office seminar was scheduling there. So while my wife attends her seminar, I planned to bring my children to have some splash at the water park. We were given a family suite which is an apartment actually. During that time some ground works was on duty so its quite noisy during day... More