This is a resort that is frequented by mainly Malay nationals. We noticed that corporations seems to use it as a weekend corporate retreat for gabfests and the like. During the week it is fairly quiet. I'm a bit surprised by the low ranking given to this place. What do people expect given it's location, because it is well off... More

It was nothing special about the hotel. The plus factor was the beach. The pool was small, nothing like in Damai Laut. There was one one single shower for rinsing your body. People had to form a que and taking turns to clean themselves. The room? The room was clean. Bathroom is without proper shower. The only Shower was at... More

Put up here by our company as we were joining the ship next day. Nice beachside resort, great pool. Had the 2 hour day spa massage which was excellent value at RM299. Hired the Jet ski RM70 for 15 fun minutes jumping over the small chop. Food buffet ok not great, club sandwich portions seem small but not expensive at... More

[40yo Australian couple] 3.5 to 4 points for our stay. Stayed at the Swiss-Garden for week in late Feb/March 2012 between school holidays (avoid Malaysian resorts in school holiday periods !!). Weekend bit busier, reasonably quiet during week. Hotel itself was good and reasonably maintained in the Malaysian way (better than many, and a 4 star premises that reaches 3.5-4... More

Stayed here for a quick get away. Room & food was mediocre but acceptable. what broke the camels back was the rude staffs. its as if they weren't interested in serving Malaysians. Its the first time i've experienced such & i will not be coming back here again. Wrote a letter to the management but they replied with a"the staffs... More

I had 2 nights stay in Swiss Garden & Spa Kuantan First impression as I enter the lobby was an awesome view. I waited for my husband at the lobby for checking in. While waiting, me and my three kids seated at the sofa and I saw a container of drinks with few clean empty glasses. I reached out to... More

Came for a family break for a long weekend. Arrived mid afternoon and were pleasantly surprised how quick and easy check in was. However that was the last pleasant surprise. Over the course of the first 8 hours we had bad service after bad service. Over an hour after we had been shown to our room we were still waiting... More

The roof rafters outside are hanging down. The metal canopy over the outside restaurant are either dirty or rusting. Our bathroom pealing paint, chipped bath and threadbare cushions. The Parrot bar/ restaurant is closed. Also is the pool bar. No waiter service around the bar or beach. Beach area rarely cleaned. Weekend taken over my Malaysian families with young children. More

We booked a 1 night stay for about £60. All started well as we got an upgrade to an executive suite with sea views on 3rd floor. Rooms were great. Beach is superb and was nearly empty with most people sitting around the pool. The hotel was pretty full as there was a conference on of Muslim women. There were... More