The environment of the hotel is really good..The staffs are friendly and polite..The food of the hotel is amazing too..Thanks for the hotel management team and chef..I will recommend this hotel to my friend when they are travel to Penang.

Thank you for your service which truly reflects the welcoming spirit of Malaysia. The food is amazing and the management went the extra mile to make us feel at home. The chef truly was outstanding, and we enjoyed our meals there. The service was top notch and I believe that this hotel really offers service that surpass the reasonable price.... More

I would like to give a credit to management team. They were trying his best to fulfill the requesting from every single one of us. Besides, i would like to say thank you to all the staffs in the hotels as they were really giving their effort in order to give the best services to all of us although most... More

I would like to thanks the management of the hotel for so supporting to the youth activities. This hotel provides a very good service with reasonable price. They also provide a very good meal for all the delegates from south east asia. They presenting the best part of Malaysia to them. All the people in the hotel from bellboy to... More

The services provided were awesome and all the workers in the hotel are very friendly and helpful, no matter how demanding are we but they still try their very best to fulfill our needs and never show us any unhappiness or annoying face. This shows their professionalism. Well Done! Anyway, there are still some space of improvement in term of... More

I would like to use this opportunity to thank all the staffs in the hotel. From the receptionist to the wonderful chef to the cleaning lady, please help me express ny thanks to them in facilitating my stay. Their professionalism in serving the guests really amazes me. They entertain us with constant smiles on their face,and try their best to... More

For the amount my friend & I paid for our rooms, it was not worth the money. The photos on the website must be the ones taken when it first opened. The hotel & its rooms are not modern at all. The room & the sheets smelled bad. The breakfast was terrible. The only good things about the hotel was... More

The hotel is dated, and needs a facelift. We booked 2 adjoining rooms for 2 nights for our family trip. One of the room's key card kept on de-magnetizing, we had to change it every time we return to our rooms. Some light bulbs were out (in both rooms), one of the toilet bowl pipes were leaking, and both our... More

I'm a frequent guest at this particular hotel and I would say that it has improved a lot since my complain to the management on 2011. They changed the beds, carpets, and did some other refurbishments in the room which made me feel more comfortable to continue staying there in the future. It is better to choose rooms at higher... More