My last trip to Penang was more than 15 years ago & this is my first trip where I have to arrange from A to Z. Since I have won a complimentary night at Hard Rock Penang in a seaview studio suite, I managed with the help of a friend to book a superior room for 1 night at Georgetown... More

This hotel need some tender loving care. The list of things that were wrong and went wrong is fairly long. Door handles falling off, lights not working and lifts without lights to name a few. Took over 24 hours to get at least one one the lights fixed in my room and another wasn't even fixed during my 7 night... More

This hotel was formerly known as Berjaya Penang Hotel. The hotel takes up one of the two tower buildings joined by a podium block. There is a shopping center in the podium block which is quite dead with only a few shops operating and the other building looks unoccupied. We could also see a water park which has been closed... More

I have no doubt that in its day when the water park next door was operating and the mall next door was full of shops that this hotel would have deserved its four star rating. Our experience was to arrive at 1pm and be told rudely that check in was 3pm. We then asked another staff member about free WiFi... More

This is my second visit to Berjaya Georgetown and they rename it to Georgetown City Hotel. Here is my review on Georgetown City Hotel: - Hotel Environment: There isn’t a grand entrance as you need to climb a high staircase to the reception. There are a dark car park with entry directly to the hotel room’s floor which I raise... More

The service : 1. the check in procedure is very slow 2. I had stay the hotel for 2 days and the staff didnt change the my bedsheets and pillow case. Moreover, When i was ask for extra mineral water and coffee and tea complimentary, the staff just told me that they just provided 2 mineral water and 1 set... More

Booked for 2 nights. Good: - gave complimentary breakie though i was not entitled to - gave free wifi though its supposed to be chargeable - pool was not as murky as some described - view of penang was very good! Bad: - junior suite was extremely small - First night we slept with the spoilt aircon, literally meant no... More

The environment of the hotel is really good..The staffs are friendly and polite..The food of the hotel is amazing too..Thanks for the hotel management team and chef..I will recommend this hotel to my friend when they are travel to Penang.

Thank you for your service which truly reflects the welcoming spirit of Malaysia. The food is amazing and the management went the extra mile to make us feel at home. The chef truly was outstanding, and we enjoyed our meals there. The service was top notch and I believe that this hotel really offers service that surpass the reasonable price.... More