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Hotel Shangri-La

75, Bandaran Berjaya Sabah, Kota Kinabalu 88819 Malaysia
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Traveller (432)
Room & Suite (163)
Dining (41)
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About

#14 of 116 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Conference facilities
Banquet room
24-hour security
Baggage storage
Car park
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Meeting rooms
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Chinese, Malay
900Reviews19Q+A100Room tips
Traveller rating
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lyn h wrote a review 17 Mar
Bury, United Kingdom229 contributions170 helpful votes
Good value hotel. Spotless. Great staff. Could reduce plastic use. Rooms are a good size and very clean. Fridge and kettle provided as well as hair dryer and iron. We stayed here at the beginning and end of a G Adventure tour. Our first room had a noisy aircon, we reported it and the maintenance sorted it but only temporarily. Our room at the end of the tour was very quiet and set to correct temperature. Breakfast is lovely with Malayan and Western choices. Choice of local or machine coffee. There is an egg station serving delicious omelettes. All the staff are welcoming, friendly and efficient. A reduction in one use only products in the bathroom rooms by installing shampoo and soap dispensers would be a good idea, as well as a water dispenser in reception to avoid providing plastic water bottles in rooms. Plastic wasted in Kota Kinabalu and all of Sabah is a huge problem.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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hadi a wrote a review Feb 2024
1 contribution
Hi Shangri-la Hotel I would like to say Thank You for Your Service, Especially to Lily Shafira, She hand-writen a special note for me, after cleaning our hotel room, Give a good rating for her, since the room clean and very comfy. I would like to come again here next time. Hotel Very Good -clean -breakfast also good -staff all very friendly -near to all attraction ,gaya night market, philipines market, seafood Thank You.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Dobi 24 hours just nearby
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 3 weeks ago
Dear Cik Hadia,, Greetings from Hotel Shangri La Kota Kinabalu! Thank you for choosing to stay with us recently. It's very much appreciated. I have taken note of your very excellent comment on our hotel and services rendered, especially by Lily Shafira. I'm sure your recognition will mean a lot to her personally. I will definitely share your feedback with them and I am sure it will be very motivating too. Thank you once again and do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wander29896557111 wrote a review Feb 2024
1 contribution
Very clean room preparation & room service. It was done by Lily Shafira. We even received a hand written warm welcome note by her which so rare to see nowadays! Keep up the good work. Very friendly and helpful staffs too. Location is strategic.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 4 weeks ago
Dear sir/ madam, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you very much for choosing to stay with us recently. Based on your review, I believe you had an excellent stay with us. Your wonderful comment on our hotel and associates is very much appreciated and it will definitely motivate us to work even harder to take care of our guests in the future. Thank you once again and do contact me if I could be of any assistance to you. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hozana Chrien S wrote a review Feb 2024
1 contribution
I have a very pleasant stay at this hotel, comfortable sleep with adequate facilities to accommodate my visit, not forgetting the delicious breakfast. Special thanks to my room attendants, Selvia/Azlin for their wonderful service and hospitality. Keep up the good work!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 5 weeks ago
Dear hozanachriens, Greetings from Kota Kinabalu! Thank you for choosing to stay with us recently. I have taken note of your excellent comment on our hotel and services rendered. It's very much appreciated. I will definitely share your good feedback with my team and I am sure this will motivate them further. Thank you once again. Do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Farah Nursyahir... N wrote a review Feb 2024
1 contribution
Clean and neat room service with cute notes left by our room attendant Watiah Titini. Friedly service as well. Otherwise easy to communicate with hotel staff and they're helpful. Overall stay is nice and pleasant. Breakfast also has a wide variety of choices. Thank you.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 6 Feb 2024
Dear Cik Farah, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you very much for choosing to stay with us recently. We are happy to know you had a good stay with us. Your excellent comment on our hotel and Watiah is very much appreciated. I will definitely share your feedback with the team. I am sure it will motivate them further and do their best for our guests. Thank you and do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightsee08326932932 wrote a review Feb 2024
1 contribution
Nice stay in KK. Really love this hotel. Thanks to housekeeping Rina B for keep my room clean and nice towel decoration. Room is big with city view. Once step in the room already in cool temperature by turn on air condition. It's so comfortable.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 6 Feb 2024
Dear sir/ madam, Greetings from Kota Kinabalu! Thank you for choosing to stay with us recently. It's very much appreciated. I have taken note of your excellent comment on the service rendered especially from Rina. I will definitely share your feedback with my team and I am sure this will motivate them further. Thank you once again. Do contact me if I could be of any assistance to you in the future. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Seaside31050524940 wrote a review Jan 2024
1 contribution
The duration of the five-day stay (22/12/2023-27/12/2023) was generally satisfactory. Particularly impressive were the housekeepers, led by a gentleman named Ruddey, who cleaned the room without being requested and not to mention, he is one very polite gentleman! A few other hotels I've stayed at require a strong request in order to have a room cleaned. The staff in charge of room service also performed admirably when they delivered delicious food to the room with a broad grin. The front desk staff (reception) performed admirably, if not for the presence of one diminutive gentleman (fair-skinned and on duty at the time of my initial check-in at approximately 6pm on December 22, 2023; I had to interact with him on multiple occasions during my stay). I believed he could benefit from more smiles while working in the front office. In general, I wouldn't say no to Shangri-La Kota Kinabalu in my upcoming trip to KK on the basis of a single employee.
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 9 Jan 2024
Dear Sir/ Madam, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for choosing to stay with us recently and we are happy to know you had a great stay with us in KK. Your excellent feedback on the hotel especially cleanliness, room service and Ruddey is very much appreciated. As for the other member of the team, I have to say he is a very responsible and efficient associate of ours. However your observation is noted and we will encourage him to smile more. I will also relay your kind words to my team as comments such as this will definitely make their day. Thank you again and do contact me if I could be of any assistance to you. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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floodjo wrote a review Jan 2024
Zurich, Switzerland32 contributions41 helpful votes
Very good hotel at a very nice price - had everything we needed. Good location and quiet (hill-view room). A nice bonus was the 40% drop in prices after 31.12.2023! Can recommend a trip to the Crocodile Farm - impressive display of these nasty beasts!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 9 Jan 2024
Dear Sir/ Madam, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for choosing to stay with us recently and we are happy to know you had a great stay with us in KK. Your excellent feedback on the hotel especially cleanliness is very much appreciated. I will relay your kind words to my team as comments such as this will definitely make their day. Thank you again and do contact me if I could be any assistance to you. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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merlina j wrote a review Jan 2024
Hong Kong, China1 contribution
+1
We have a great stay at your hotel! although the check in was a bit disappointed because of the check in time problem,but still manage to solve the problem, with the help of the receptionist....Thank u so much Mr. Shah😃 Also, we would like to thank Eridah, for making our room, clean and tidy, makes our stay more comfortable😃 A big thanks to all the staff, from approachable front desk and all the friendly staff.. most of all, the good management.😀 Will do visit KK again in the future and will choose to stay at your hotel. Much Regards, Ms. M Jate/Mr. D Lok
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 7 Jan 2024
Dear Ms MerlinaJ, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you very much for choosing to stay with us recently. Based on your review, I believe you had an excellent stay with us apart form the initial hiccup during check-in. Your wonderful comment on our hotel and associates is very much appreciated and it will definitely motivate us to work even harder to take care of our guests in the future. Thank you once again and do contact me if I could be of any assistance to you. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Koh C wrote a review Dec 2023
1 contribution
This is the worst hotel i have ever encounter, bad attitude and bad service from the front desk. I waited for an hour in the hotel lobby but eventually got informed by the front desk that my room is not secured as they did not receive any payment online despite i showed them my payment receipt. Offer me a room in the end after one hour of waiting however did not inform me that the room will need another extra full payment upon checkout despite i have already made payment online, only told me the truth in the end after multiple prompting from me as they insisted they did not get my payment despite few times my formal receipts being shown to them. Very bad service and dishonest hotel. Couldn’t imagine if i took the room and the next day i have to pay the same amount again despite i have made my payment earlier online. Horrible hotel, not even an apology given, lots of excuses given by the front desk. Never stay in this hotel please
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krishnan Mogan, General Manager at Hotel Shangri-La
Responded 11 Jan 2024
Dear Mr Koh, Greetings from Hotel Shangri La, Kota Kinabalu. Thank you for taking your valuable time in giving us your feedback. I am extremely sorry to hear of your disappointing experiences while staying with us. Please accept my sincere apology for not meeting your expectation. I have also done a thorough investigation on this and can assure you that my associate is not dishonest. The actual problem which was later acknowledged by your online booking company. They did encounter some problem with their booking system and thus payment for your booking did not go thru to us. Ones this was clarified, we were able to do our part in assisting you as soon as we could. My sincere apology again for what happened. I can also assure you, we will definitely review areas that are within our control and do whatever possible to improve immediately. Thank you once again for your feedback and do call me if I could be of any assistance to you. Regards Krishnan Mogan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 113 - RM 156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel shangri la kota kinabalu
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
121
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL SHANGRI-LA (R̶M̶ ̶1̶6̶0̶) RM 127: UPDATED 2024 Reviews, Price Comparison and 466 Photos (Kota Kinabalu) - Tripadvisor

Frequently Asked Questions about Hotel Shangri-La
Which popular attractions are close to Hotel Shangri-La?
Nearby attractions include Mamutik Island (0.2 km), Tamu Bar (0.2 km), and Weston Wetland Park (0.3 km).
What are some of the property amenities at Hotel Shangri-La?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Shangri-La?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Shangri-La?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hotel Shangri-La?
Conveniently located restaurants include Urban Kitchen, Welcome Seafood Restaurant, and Suang Tain Seafood Restaurant.
Does Hotel Shangri-La have airport transportation?
Yes, Hotel Shangri-La offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Shangri-La located near the city centre?
Yes, it is 0.4 km away from the centre of Kota Kinabalu.
Are any cleaning services offered at Hotel Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Shangri-La offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Shangri-La?
The staff speaks multiple languages, including English, Chinese, and Malay.