We stayed here for 3 Nights. I could conclude it is just a normal hotel stay. We booked for 3 Rooms and found all the Rain Shower in Bathrom spoiled. I think the management should look carefully in maintenance. The hotel consider new after few years in operation but I can assure it will getting worst later years if no...
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Hi SpeedHighlander,
Thanks for your review of Four Points by Sheraton Kucihng.
I was pleased to read that we were able to meet your expectations during your 3 day stay with us.
The team works hard to get the things righs and your comments will assist us in making our future guests experience better. I have shared your concerns with...
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For your future meetings,you might have to inspect the rooms with the manager before booking them.Generally the carpets and skirting boards and bathroom glass cibilcles were not cleaned properly.
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Hi OngW,
Thanks for your review of Four Points by Sheraton Kuching.
I was pleased to read that overall you were satisfied with the service, quality of bed and location.
The team works hard to get the basics right and it looks like on this occasion failed to meet your expectations. As part of our process of improvement, I have...
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Stayed here for a night last year, and I always remember the friendly staff who provided me with satisfying stay. I was on the road for the whole day and arriving in Kuching after 8:30 pm, extremely tired and irritated. I was first met some rude staff at the parking space, but the front desk staff and manager changed my...
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Hi MbOurne,
Thanks for the "Love this hotel" review of Four Points by Sheraton Kuching.
I was pleased to read that our Front Office team looked after your needs and that we were overall able to exceed your expectations.
Please let us know when you plan to visit Kuching so that we can look after you.
Cheers,
Paolo Campillo
General...
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close to the airport but serveral kms from the city nevertheless a great bus service and cheap taxi fares obviate this. A large shopping complex with appears rather bedraggled from the hotel window on closer inspection provided good shopping and two excellent restaurants. Upgraded at no extra charge to a large suite with every facility you would want backed up...
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Hi beekay70,
Thanks for your " excellent service and accommodation" review of Four Points by Sheraton Kuching.
I was happy to read that you enjoyed our stay and that you were able to discover some excellent restaurant across the road. I have also discovered a few "gems" and would he happy to share my list with you on your next...
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My first good impression of this hotel started at the airport when I saw the free shuttle! The service was efficient and friendly. On approaching the hotel bathed in green light, I was suprised how big it was! This is my first visit to Kuching and I had the impression that it was a small "country" town! Far from it,...
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Hi RayC888,
Thanks for your "Very, very Nice" rating of Four Points by Sheraton Kuching!
It was good to read that you like the hotel facade as well as the size of the rooms. I was most happy to read that the staff were efficient and friendly. At Four Points we work hard to get the basics right and it...
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This hotel is just 5 to 10 minutes away from the airport. It is consider quite far from the city but free shuttle bus is available. They also provide free shuttle bus service to and from the airport. The gym is well equipped, I don't mind to stay here for business trip.
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Hi Trail of Asia,
Thanks for your "Good hotel for a business trip" review of Four Points by Sheraton Kuching.
I was happy to read that you enjoyed your stay and that you like our Fitness Centre.
Let us know when you plan to re-visit Kuching so that we can continue to take care of you.
Cheers,
Paolo
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This is a simple but good hotel, located, just 7 minutes from the airport.
My 6th floor room was spacious and clean. Room lighting and working space are good as well.
Bed was comfortable, but bed sheet was worn with holes in it.
Bathroom was clean, but water stream was not good, and water temperature was not stable.
Room charge...
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Hi nomad6022,
Thanks for review of Four Points by Sheraton Kuching!
I was pleased to read that you found our hotel "a simple but good hotel" and that you like the rooms. The Four Points by Sheraton is a select service brand of Starwood and is about delivering uncomplicated service and it looks like we have done so on this...
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I have a system to rate hotels. I know I can't and shouldn't compare a 3 star & a 5 star, as it is usually undeniable that a higher starred hotel has better amenities, F & B outlets, better appointments in fixtures & fittings etc, so I'd start off a review with a default rating of whatever star a property...
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HI Junwatanabe,
Thanks for your review of Four Points by Sheraton Kuching. I was pleased to read that you found our hotel of Great Value!
I have also read your additional comments and this has been shared with our team leaders. We do take all comments into account and use them as part of our ongoing process of improvement.
With...
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We have family whom we stay with everytime we are in Kuching but this trip, we stayed for just 1 night in Four Points Sheraton in March 2012. It turned out to be just an average stay. Plus points : big rooms, large beds. Negative points : location and cleanliness (or the lack of which made the hotel felt very...
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Hi CSC_Dec2011,
Thanks for your review of Four Points by Sheraton Kuching.
While I was pleased to read that you liked our rooms and our award winning beds I was disappointed to read that we were unable to meet your expectations.
Your comments have been shared with the department heads involved and corrective action will be taken to address this....
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On a short 1 night stop over in Kuching for a business meeting, I chose the relatively new Sheraton Four Points in Kuching as it was 5minutes away from the airport.
Have to say, was impressed with the standard room, which is large and the comfortable bed. The little things make the difference.
Didn't get to try the buffet breakfast...
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Hi The_Rottweiler,
Many thanks for your "Impressive!" review of Four Points by Sheraton Kuching. The team works hard to deliver on the basics and it looks like we have done so on this occasion.
I am happy that you enjoyed our hotel and was impressed with the size of our room which is a good size (36 square meters.) I...
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