We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Petaling Jaya Hotel

avatar-imageavatar-imageavatar-image
Traveller (1387)
Room & Suite (423)
Dining (217)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#4 of 50 hotels in Petaling Jaya
Location
Cleanliness
Service
Value
Travellers' Choice
An iconic landmark since 1984, Hilton Petaling Jaya is set in the commercial district near popular shops and just 15 minutes from Kuala Lumpur. Conveniently located to the Light Rail Transit station and 45-minute distance to Kuala Lumpur International Airport, this makes it a prime setting for exploring Malaysia. Aside from unwinding in our spacious guest rooms, enjoy perks like an indulgent spa and salon, all-day dining, a nightclub, fitness center, tropical pool, gift shop, executive floor lounge and elegant meeting space. Be sure to dine-in at our highly-rated Japanese restaurant, Genji, for a unique gastronomic treat.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free internet
Pool
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Shuttle bus service
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English, Chinese, Malay

Location

No 2 Jalan barat, Petaling Jaya 46200 Malaysia
Hilton Petaling Jaya Hotel
2,416Reviews26Q+A100Room tips
Traveller rating
  • 1,194
  • 797
  • 260
  • 94
  • 71
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
wimk wrote a review 16 Mar
The Netherlands41 contributions32 helpful votes
As a Lifetime Diamond member I recently stayed at this hotel for 5 nights. Below my feedback: (​++) Excellent service by concierge Mr. Dino Zainal. (+) Breakfast options & Service staff. (+) Executive Lounge staff. (+) My room (1003) on the top floor was quiet, no noise from adjacent rooms. Although there was noise from the traffic. (+) Good Housekeeping (+) Comfortable Bed. (+) Good Rain Shower. (--) Very bad room selection advice via the Hilton app chat (wanted a quiet room & no connecting door) . On arrival it turned out that the room (1006) was on the construction/highway side and with a connecting door. Fortunately, I arrived early, and another room (1003) was still available. (--) Bad check-in experience. Lots of confusion about rooms. (--) Room (1003) absolutely needs renovation. (-) Long walking distance to Public transport (LRT). (-) Limited options for shopping / food in the nearby neighborhood. Summary: Would not plan to stay at this hotel again, due to old rooms, distance to public transport and the neighborhood.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Andre Gomez, General Manager at Hilton Petaling Jaya Hotel
Responded yesterday
Dear wimk, Thank you for sharing the highlights of your recent stay at Hilton Petaling Jaya and we are truly heartened by your generous feedback. I personally take this opportunity to offer my apologies for the unpleasant experience. I have raised your concern and experience with the relevant Head of Department for immediate attention. Kindly allow us to do further investigation on your comments. We also appreciate you raising the points on the product elements as well. Please know that this has our full attention and we will improve the experience for the future. We will endeavour to reach out to you further, outside of this platform, to have a conversation about your feedback. Please do reach out to me at Andre.Gomez@hilton.com Thank you. Sincerely Andre A Gomez General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
norpisahmi wrote a review 11 Mar
Alor Setar, Malaysia2 contributions
The check-in to the hotel has always been superb. I have got a room before check-in time during my visit in January 2024 because I had to take an online meeting call by 12:45 noon. The restaurant staff have always been very pleasant. The food spread for breakfast is excellent.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: If you are driving, make sure you do not miss the turning to the hotel, which is a bit hidden and...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Andre Gomez, General Manager at Hilton Petaling Jaya Hotel
Responded 1 week ago
Dear norpisahmi, Thank you very much for choosing Hilton Petaling Jaya for your staycation. I am happy to hear that you enjoyed our hospitality and that our team members provided an exquisite service during your stay. I am especially pleased that our team members delivered the warm and attentive service that made your experience more memorable one. We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guest. Please rest assured that your compliments will be passed to the team members. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future. I look forward to welcoming you back to our hotel again soon! Thank you Sincerely, Andre A Gomez General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Peng H wrote a review 10 Mar
Singapore, Singapore6 contributions2 helpful votes
The hotel is under renovation, I was given a room on 9 th floor, the corridor and the room smell terribly of dampness. I complained, they changed the room for me on the 4 floor, the corridor still smells terribly. They put an ozone machine at the corridor to reduce the smell , it helped a bit but still snell terribly. The room condition is outdated. I decided to shorted my stay there .
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Andre Gomez, General Manager at Hilton Petaling Jaya Hotel
Responded 1 week ago
Dear orchard302, Thank you for sharing the highlights of your recent stay at Hilton Petaling Jaya and we are truly heartened by your generous feedback. I personally take this opportunity to offer my apologies for the unpleasant experience. I have raised your concern and experience with the relevant Head of Department for immediate attention. Kindly allow us to do further investigation on your comments. Please be rest assured that I have taken steps to address the concerns with my leadership teams as we continually strive to ensure an exquisite experience. We will endeavour to reach out to you further, outside of this platform, to have a conversation about your feedback. Thank you Sincerely, Andre A Gomez General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Seaside783899 wrote a review Feb 2024
1 contribution
Very nice detox drink made by Ron at Drip cafe. Should try the drinks! They have other coffee to try as well! Buffet has good mix of local food. Teh tarik drink is purrrfect! Swimming pool under renovation. Room is ok. But we enjoy the stay here……..
Read more
Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hilton Petaling Jaya, General Manager at Hilton Petaling Jaya Hotel
Responded 5 weeks ago
Dear Seaside783899, Thank you for the excellent rating! We are thrilled to discern that you had a good experience in our hotel. Good to hear that our team members have done an excellent job in delivering their hospitality services which exceeded your expectations. I will definitely let the team member know about your kind comments. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future. Thank you! Sincerely Andre A Gomez General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Discover20629875799 wrote a review Jan 2024
1 contribution1 helpful vote
I stay in early of December for business proposed. Good brand since your brand is international. However many side always can improve. Especially staff. Staff is good, but I believe they will be better with proper training. Lobby is nice, but room a bit disappointed. Room furniture is in good condition but cleanliness is just SO SO. A lot of area shall be covered during cleaning such as under the bed and in the wardrobe
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Hilton Petaling Jaya, General Manager at Hilton Petaling Jaya Hotel
Responded 18 Jan 2024
Dear Discover20629875799, Thank you for sharing all the highlights of your recent stay at Hilton Petaling Jaya and we are truly heartened by your generous feedback. I personally take this opportunity to offer my apologies for the unpleasant experience. I have raised your concern and experience with the relevant Managers for immediate attention. Kindly allow us to do further investigation on your comment. Please be rest assured that I have taken steps to address the concerns with my leadership teams as we continually strive to ensure an exquisite experience. I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future. Thank you. Bryan Tan Director Of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Elite M wrote a review Jan 2024
1 contribution
+1
I was shocked to see how low the quality of service and facilities at the Hilton hotel had fallen. I stay in hotels over 200 nights a year and this hotel has the worst rooms, service, breakfast, the Lounge for Gold and Diamond members. Stay away from Hilton Petaling Jaya. Especially if you are going to celebrate an important event - you will miss your event if you stay in this hotel. BOOKING = 0. The hotel is under renovation - no warning about this anywhere while we were booking a room. CHECK-IN = 0. We arrived at standart check-in time 15h and checked in about 17h ROOM QUALITY = 0. The room was very old, dirty and damp, with strong disgusting smell. I'm guessing it was the smell of damp old carpeting. The door wouldn't close. SAFETY = 0. The lock on the entrance door was broken and I couldn't leave belongings in open room and had to take it with myself everywhere when I out. STAFF = 0. The staff ignored the guests. You had to stand at the front desk for them to pay attention to you. As soon as you leave they forget you. Im Diamond member and it didn't help me. It was a humiliating experience. I called to the reception about a broken lock. We waited for the master, then he tried to repair the lock, but he couldn’t. After that, the receptionist told us that they would change the room to the 8th floor, but... it was not ready yet, so we had to wait in the Lounge. We packed our luggage and went to wait to the Lounge. An hour passed, but no one came to us or gave us information whether the room was ready. We canceled our Christmas Eve Dinner. I went to the reception again, but they forgot about us again. The receptionist Rohayah give a room on the 2nd floor (where has the room on the 8th floor disappeared?). The room was smoky (my wife is allergic and I always ask for a non-smoking room) and with a connecting door, next room was a crowd of noisy people. We wouldn't be able to sleep in a smoky noisy room. We back to the reception. They didnt have avalable rooms and we back to a room with a broken lock at 20-40. Finally the hotel was unable to solve the problems with the safety and conditions of the room. We slept in an open room, anyone could come in. I couldn't leave luggage in open room and had to take it with myself everywhere when I out. No one even said "Sorry". At the 5-star Hilton hotel! MANAGER = 0. I complained to the Hilton. I received a response from the Assistance Front Office Manager of Hilton Petaling Jaya. Narain Seeva finally apologized and called my terrible stay just... an "inconvenience". I have been a loyal Hilton member for years and I'm very disappointed that Hilton is losing quality standards. Hilton has always been a mark of quality, but not anymore.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Hilton Petaling Jaya is under renovation
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hilton Petaling Jaya, General Manager at Hilton Petaling Jaya Hotel
Responded 16 Jan 2024
Dear 73elitem, Thank you for taking the time to share your experience. I was very concerned to learn of the shortfalls in both the hospitality and the hardware. Hospitality and service elements are the core of our business and that we have fallen short of your expectations is very disappointing. I would like to offer you my sincere apologies for the lack of warmth on check in and what seems like the continuation of that theme during your stay. We also appreciate you raising the points on the product elements as well. Please know that this has our full attention and we will improve the experience for the future. I will endeavour to reach out to you further, outside of this platform, to have a conversation about your feedback. Please do reach out to me at Bryan.Tan@Hilton.com . I look forward to hearing back from you soon. Thank you. Bryan Tan Director Of Operation
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Francis N wrote a review Jan 2024
Singapore4 contributions
HHonors booking and online check in & room selection is fantastic. Chatting needs via the app makes it simple. Great team for quick response and arranging everything. And thanks to Drip cafe crew for wonderful coffee. Nice reno'd lobby.
Read more
Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hilton Petaling Jaya, General Manager at Hilton Petaling Jaya Hotel
Responded 16 Jan 2024
Dear Fanshe, Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experiences here with us. I am pleased to learn that you enjoyed the entire stay from the beginning until your departure and that you had an excellent experience. It is such a great pleasure to read that you enjoyed a comfortable stay with us. I will certainly share your compliments with my team and definitely they will be delighted. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future. Thank you Bryan Tan Director Of Operation
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Eugene Ho wrote a review Jan 2024
George Town, Malaysia5 contributions
The staff were very helpful, attentive to our every need and always cheerful, which is why Hilton PJ is my choice hotel whenever I’m in Petaling Jaya. From the front desk right up to the housekeeping staff, they are always very warm, welcoming and every ready to assist us in any way possible during our entire stay there.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Expect Room Service to slightly slower than normal whenever the hotel is fully booked. No garbage...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hilton Petaling Jaya, General Manager at Hilton Petaling Jaya Hotel
Responded 14 Jan 2024
Dear Eugene H, Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of your wonderful experience at our hotel here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you had met your expectations. Please rest assured that your compliments will be passed to our team members. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future. Warm wishes Bryan Tan Director Of Operation
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Jon C wrote a review Dec 2023
Seattle, Washington323 contributions150 helpful votes
Always our family's favorite hotel in KL/PJ. If it's one thing that keeps us coming back - it's the staff. From the janitor to the front desk to the waiting staff, they are really personable, and treat us great. Many of them have been here for years, and (we believe) that they are treated well by management - they're so lively and positive - really makes for a great stay.
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hilton Petaling Jaya, General Manager at Hilton Petaling Jaya Hotel
Responded 1 Jan 2024
Dear Jonc221, Thank you for your kind review of Hilton Petaling Jaya. It is our delight to hear of all your wonderful experience here with us. We are grateful for your kind compliments and are glad to hear that the service rendered to you during your stay had met your expectations. Please rest assured that your compliments will be passed to our team members. We trust that we will have another opportunity to welcome you back to Hilton Petaling Jaya in the future. Thank you Bryan Tan Director Of Operation
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
TJ Wong wrote a review Dec 2023
13 contributions4 helpful votes
Location is not at prime area and a distance from the city. Hotel is currently under renovation where limited rooms is available. However, the team there namely Rahim, Eamon, Bei yi and C Kay did a great job to make sure all the guest is being taken care of.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hilton Petaling Jaya, General Manager at Hilton Petaling Jaya Hotel
Responded 17 Dec 2023
Dear TJ Wong, Thank you for sharing all the highlights of your recent stay at Hilton Petaling Jaya and we are truly heartened by your generous feedback. I personally take this opportunity to offer my apologies for the unpleasant experience. Please be rest assured that we are taking steps to address the concerns as we continually strive to ensure an exquisite experience. I will certainly share your compliments with my team and definitely they will be delighted. I hope we'll have the opportunity to welcome you back for a renewed and much-improved experience in the future. Thank you. Bryan Tan Director Of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Petaling Jaya area.
PRICE RANGE
RM 344 - RM 420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton international petaling jaya, hilton petaling jaya, petaling jaya hilton
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
547
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HILTON PETALING JAYA HOTEL (R̶M̶ ̶3̶4̶4̶) RM 288: UPDATED 2024 Reviews, Price Comparison and 1,460 Photos - Tripadvisor

Frequently Asked Questions about Hilton Petaling Jaya Hotel
Which popular attractions are close to Hilton Petaling Jaya Hotel?
Nearby attractions include ATAG Malaysia (0.6 km), Taman Aman Jogging Park (0.3 km), and Tasik Taman Jaya (1.0 km).
What are some of the property amenities at Hilton Petaling Jaya Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Petaling Jaya Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Petaling Jaya Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Petaling Jaya Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hilton Petaling Jaya Hotel?
Conveniently located restaurants include Kampachi Plaza33, Miyabi, and Sala Bar.
Are there opportunities to exercise at Hilton Petaling Jaya Hotel?
Yes, guests have access to a pool during their stay.
Does Hilton Petaling Jaya Hotel have airport transportation?
Yes, Hilton Petaling Jaya Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hilton Petaling Jaya Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Petaling Jaya.
Are any cleaning services offered at Hilton Petaling Jaya Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Petaling Jaya Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.