I had purchased a weekend package for a family of four and a couple (for my in-laws) with park tickets and breakfast. Upon arriving at 3:45pm, we were told my in-laws room was not ready. We checked into our room and waited. at 4:30, the room was still not ready. We got adjoining rooms and I saw that no cleaning...
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Dear Mr. vinijohn,
On behalf of the team, I would like to thank you for choosing Pyramid Tower Hotel as your choice of stay for your recent trip to Kuala Lumpur.
It is with great concern to learn about the unpleasant check-in service which you experience and your dissatisfaction with our service and food quality at the Atrium Café. We...
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Stayed at the hotel for quite a some time. Room was not as impressive as it's 5 star sister (Sunway Resort Hotel) but was given a room with a fantastic view of the Sunway Lagoon ( A nice view to have after hours at work). The ice machine was not in working order at my floor so had to go...
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Dear valued guest,
It is was a pleasure to have you during your recent long-stay with us.
We appreciate your feedback with regards to the ice machine which was out of order and the loose power sockets. We will highlight this to the Management team and the relevant departments to have these issues rectified.
We would like to thank you...
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Our room was facing the water park and we really enjoyed the night view there. The breakfast selection was very good. We were going to stay at Sunway Resort, but it was fully booked. Overall, this hotel exceeded our expectations. Well done!
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Dear A S,
Let us thank you for choosing Pyramid Tower Hotel as your choice of stay during your recent travel with us. We hope that you will be able to stay at our 5-star hotel, the Sunway Resort Hotel & Spa, for your next visit as we will have exciting new additions to our resort. We hope to serve...
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Nice easy to get to and out from. plenty of restaurants in the shopping mall. The restaurant in hotel is a bit expensive. Overall good hotel . You have internet by Cable in room and WIFI in lobby and restaurant area.
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Dear Mr. hojkong,
Thank you for staying with us during your recent business travel and we appreciate the overall positive feedback on the hotel.
We are glad to hear you enjoyed your stay with us and we hope to have the opportunity to welcome you back to Sunway Resort Hotel & Spa soon.
Regards,
The Sunway Resort Hotel & Spa...
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Stayed 4th week of April
We need to stay overnight for family trip to Sunway Lagoon. We booked the cheapest room and the description is "no view" ... we end up with a room overlooking the mall's back alley. No worry though ... I've been warned. The room and bathroom are clean.
Staff very helpful, have to amend my online...
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Dear Mr. kithman,
It is always a pleasure to know that our guest had a good and memorable stay with us. We appreciate your kind review and we hope that you and your family had a great time during your recent travel.
Do stay with us again as we will have exciting new features within our integrated resort.
Thank you...
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We stayed in this hotel for two nights. As my two kids got fever, I requested to have a free extra bed, At first, the reception rejected. But later when we were leaving to our room, he offered us a baby bed and an extra single bed for my two kids. Thanks a Lot! The room is clean, normal size...
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Good day to you, FlorenceHongKong,
We would like to thank you for choosing Sunway Resort Hotel & Spa as your preferred choice of stay during your recent family travel. We are glad that you had a memorable and good experience within our integrated resort, which has a lot to offer for every traveller. As our resort continues to expand, we...
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It was the worst reservation agent I have ever encountered, and she was absolutely revolting. She has no basic/minimal customer service attitude, and was constantly talking over me when I was providing my booking information. I had to repeat myself, since she was not listening to me. She claimed that the phone line is not clear or dropping off etc....
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Dear Han K,
Thank you for choosing Sunway Resort Hotel & Spa as your choice of stay during your visit here.
We appreciate the feedback regarding your reservation experience with our agents. We would like to apologize for any inconvenience or dissatisfaction caused. We take our customer satisfaction seriously, and rest assured, we will investigate further on this matter and...
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We recently chose the Sunway Pyramid for a overnight stay in Kuala Lumpur on our way home. My wife wanted to stay here as we went to Sunway last year and she was impressed with what was on offer. We were not disappointed, the reception was friendly, efficient and allowed us to have our room at 10am, a warm thank...
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Dear Mr. Phillip D,
Let us thank you and your wife for staying with Pyramid Tower Hotel recently. We are glad to know that we have managed to cater to your satisfaction on your second round of stay with us, and this will continue to motivate us to ensure that our service quality standards are continuously improved for the best...
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I stayed this hotel last week, and had good time there.
The room size was large enough for business purpose, and amenity goods was OK.
However at night time, it may because of the thinkness of wall but I could hear the voices from next room and corridor from my bed, and it was a bit unconfortable for me to...
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Dear Mr. Zuoye,
On behalf of the team, we would like to thank you for staying with us during your previous travel stay with us. It is with great pleasure that we are able to serve you and we hope to be able to do the same on your next travel to Kuala Lumpur.
All feedbacks in your review has...
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The room temperature was too cold even with the temperature set to the maximum or when I turned it off completely. The neighbours can be heard through the opening under the adjoining door. Internet access is expensive. 24-hour access is free only if you book under a corporate package. The breakfast was good but it's the same spread every day....
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Dear Mrs. working4vacations,
It was a pleasure having you with us during your business travel with us last year. We are looking to improve our facilities and services coming forward based on your valuable feedback.
On behalf of the team, we hope to see you again soon on your next travel to Kuala Lumpur.
Regards,
The Sunway Resort Hotel &...
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