What was once the ultimate in luxury, has been allowed to become overgrown, rusty (not rustic) and tired. Rooms are quite ill-kept and not well cleaned. Pool area still has the good feeling it has always had, and the service levels are above average. However since the relocation of Kulala Lumpurs main airport, there really is little need for a...
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The various upgrades to the Hotel continue and certainly provide guests with a new and very pleasant outlook through its newly furnished Deluxe rooms and Executive Rooms. This is particularly noticeable for those guests who have stayed with the hotel throughout the years. The convenience of a regional airport only five minutes from the hotel is also another reason that...
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Stayed on and off for about a week for business, very tranquile environment, open plan reception and walking to rooms, set next to a golf complex, lovely gardens and swimming pools, good breakfast choices, bar can be expensive with added service charge and guv tax so watch that, rooms lovely, bathrooms and showers as a 5* hotel should be. You...
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Dear TheNewVoyager,
I wish to thank you most sincerely for your positive comments following your recent stay at The Saujana Hotel Kuala Lumpur. Certainly it is through affirmative feedback such as yours that serves as motivation to our entire management and associate team to strive to do even better.
I am very pleased that you were happy with the room,...
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While it may seem fancy on the outside (an online), The Saujana is badly in need of refurbishment.
The lobby was beautifully done and so was the breakfast restaurant, but that was it.
Lifts were old and small. Rooms were old and clearly showed their age.
However, it was clean.
Bathroom shower had really bad water pressure.
Breakfast was the...
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Dear Suzy S
The hotel has just completed a thorough upgrade to its 'C' wing and is due to commence work by the end of April on the 'B' wing of the hotel. Various other changes are due also to the main lobby and Front Desk. The gardens and grounds continue to receive great reviews and indeed remains one of...
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Stayed at Saujana for the Malaysian Grand Prix, as apparently nothing else was available. Our room, in the 3 block, was actually a good 4 star quality and spotlessly clean. I didn't mind it all. The bed was very, VERY firm FYI. Not great.
Upon leaving the room, it is very obvious that you are in a 3 star resort....
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Dear VirtuosoDownunder,
We are delighted that you had a pleasant stay in the new Executive Deluxe Room in Block C. There is a continuing upgrade in all areas of the hotel which is being pursued currently. We look forward to welcoming you on your return to Kuala Lumpur. The international Buffet breakfast is reviwed regularly and dishes changed seasonally as...
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My stay at The Saujana Hotel in KL, Malaysia went rather unpleasant. I am currently spending my first night at this hotel while writing this review. Upon my check in process, the receptionist informed me that my host (who invited me to KL for this media trip) has chosen the superior room for my stay.
This superior room (room 1114)...
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Dear MBubbles,
I would like to thank you for your valuable feedback and I do apologise for your unpleasant experience. All your comments about the room and the service which you experienced during your stay, I would like to assure you, are duly noted and have been discussed in detail with my management team and cascaded to the front liners....
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Stayed here for a night while on transit as it was close to the Subang Airport. Rate was over RM300++ as was marketed as a 5-star hotel. Staff were old and not as attentive as would have expected a hotel of this standard.
Room size was average and the room had seen a lot of wear & tear. Design was...
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Dear FreezV,
Thank you for choosing to stay at The Saujana Hotel Kuala Lumpur on your last visit. Your comments about our staff and room are duly noted, and I would like to share with you that we are in the process of upgrading our property. We had in fact refurbished all our rooms at Block C last year and...
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Resort full of greeneries, calm, cool, comfort and caring. Staff was helpfull and well train even they are foreigners. The down side are they are still using BOX TV and room is a bit run down. Bathroom is without a bidet and for ironing you need to go the ironing room which is on the 1st floor.Breakfast was nice but...
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Dear nyms43,
It is indeed pleasing to read the positive comments you made about our beautiful hotel, the surroundings and greens, as well as the friendliness of our Associates. As for our rooms, I am pleased to say that all our West Wing rooms have been renovated and feature every modern amenity, such as keycard access, WiFi, upgraded bathroom, 41-inch...
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After reading the reviews on Tripadvisor I was most apprehensive about visiting this hotel on a business trip. I stayed there recently for 2 nights, staff were most friendly and helpful, nice shower and a very comfortable bed. The pool area is beautiful and the had a bali massage at the spa which was outstanding. Had a meal at the...
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Dear RK 52
Really great to hear about your stay at The Saujana KL and that it was the friendliness of the associates and the wide open and beautiful grounds as well as a comfortable bed that really made your stay worthwhile! The new rooms in the West wing are indeed receiving very favourable and supportive comment from the business...
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The non-renovated rooms are old and moldy, the new ones are quite nice, but to expensive for what you get.
The location is not something to travel for, unless you have business in Subang/PJ/Klang, or you're going for the golf.
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Dear Chrisskou
Thank you indeed for your very valuable comments. The work on our central wing upgrade starts in a couple of weeks and the whole Saujana Hotel KL team is really excited about the upgrade. They will equal if not surpass the standard of the West Wing rooms. We look forward to your return and in particular advising of...
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First of all, pay attention: The Saujana and the Club @ Saujana are two different hotels, just sharing the same suroundings. The Club seems to be much nicer...
I spent four nights at the Saujana in a standard room. The rooms are very old, totally outdated - you still open them with a usual key, have one of these old...
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Dear Tobias 18,
We are naturally concerned about the levels of comfort that you received during your stay.
The hotel commenced last year a thorough renovation of the West wing which includes renovated bathroom, new credenza, international electrical plugs, wifi and hard wire internet connection, ergonomic chair attached to the new business desk, 41-inch flat screen Television and a bedside...
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