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All 9 Auburn hotels

Hilton Garden Inn Auburn

3.0 of 5
74 State Street, Auburn, NY NY 13021
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Hilton Garden Inn Auburn
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Ranked #1 of 9 hotels in Auburn
Most recent review
4 of 5 stars Reviewed 2 June 2013
Hyejeong P New York, United States
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47 reviews from our community

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Traveller rating
    33
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New York, United States
1 review
4 of 5 stars Reviewed 2 June 2013

Last night before leaving this Garden Inn Hotel, I think the taste of restaurant food is little salty. Because, I didn't eat at all.. But at least all of the facilities are soo clean and Service quality is very nice.

Review collected in partnership with Hilton Garden Inn

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Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
5 June 2013

Thank you so much for your feedback about your stay here at our hotel. We greatly appreciate it and we appreciate you rating us on Trip Advisor. I do apologize we didn't exceed your expectations with the restaurant food. I am glad you found our facilities to be clean and our service quality to be very nice. We do hope... More

Las Vegas, United States
1 review
5 of 5 stars Reviewed 1 June 2013

This hotel and all amenities are great. I really enjoyed my stay and felt safe. Hotel is easy to find and there is a lot to do in the area. The resturant is wonderful, the food was cooked and brought out as ordered. Wait time was perfect.

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Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
5 June 2013

Thank you so much for rating us on trip advisor and for staying with us! I was thrilled to read that you really enjoyed your stay. I am so glad you found the restaurant to be wonderful. I will absolutely pass these comments along to the rest of our staff. Please visit us again soon and have a great day! More

Short Hills, New Jersey
Top Contributor
64 reviews 64 reviews
37 hotel reviews
Reviews in 41 cities Reviews in 41 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 31 May 2013

We stopped here for a night enroute to the Niagara Falls. Check in was efficient, despite us calling at 11PM to reserve a room. 10 minutes later, our room was ready and the kids' sofa bed was made. This location has a more upscale feel than other Garden Inns. It had a nice bar with live music on the night... More

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Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
5 June 2013

Thank you so much for rating us on Trip Advisor and staying with us! I am glad we were quick to accommodate you and your family. I do hope you enjoyed your time in Niagara Falls as well. We do hope you visit us again soon and have a great day! More

Oxford, NY, United States
1 review
5 of 5 stars Reviewed 27 May 2013

I always stay at the Auburn Hilton Garden Inn when I am in Auburn. My experience at the Hilton has been very good and the staff there is a pleasure to interact with. I would definitely recommend the Hilton if anyone is in the area. Great work out facilities. Carl K.

Review collected in partnership with Hilton Garden Inn

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Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
5 June 2013

Thank you so much for your continued business here and for rating us on Trip Advisor! We greatly appreciate it. I am thrilled you enjoyed your stay here at our hotel and we look forward to your next visit. Have a great day! More

Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 23 May 2013 via mobile

I accompanied my husband for a week of work in the area. We had previously stayed at a competing hotel in the area. Although this was a bit more expensive, it was well worth it. From the moment we walked in the door, the front desk couldn't be more friendly, accommodating, or more helpful. Wonderful experience. We had a problem... More

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Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
5 June 2013

Thank you so much for your kind words and for rating us on Trip Advisor! We greatly appreciate it. I am thrilled the front desk was very friendly. We strive to make our guests feel right at home from the moment they walk into the hotel. I apologize for the problem you had with your room but I am thrilled... More

Syracuse, United States
1 review
5 of 5 stars Reviewed 22 May 2013

We chose to stay at the Hilton Garden Inn Auburn based on a write up in Edible Finger lakes magazine. The restaurant was wonderful, would bring young children there though. Our food was amazing, we expected the prices as it is a hotel restaurant. Our room was nice and clean. A neat feature was that the windows actually opened so... More

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Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
5 June 2013

Wow I am so glad you had a "Perfect Stay!!" We greatly appreciate you rating us on Trip Advisor and for your feedback. I am thrilled you enjoyed your stay as well as the restaurant. I am glad you found the staff to be friendly. I will pass these kind words along to our staff. Thank you again and please... More

Plymouth, Massachusetts
Top Contributor
119 reviews 119 reviews
40 hotel reviews
Reviews in 62 cities Reviews in 62 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 22 May 2013

The Hilton Garden Inn in Auburn is a relatively new property that had been open about nine months at the time of our visit. The design is the Hilton brands newest for the HGI chain, the guest rooms are good-sized, comfortable, and have all the latest technology, including adequate number of electrical outlets and excellent TV and wi-fi service. The... More

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Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
5 June 2013

Thank you so much for taking the time to rate us on Trip Advisor! We greatly appreciate it. I do apologize that we did not exceed your expectations with breakfast. I have passed these comments along to our breakfast manager as well. Thank you for letting us know about the shower door as well. Yes, someone absolutely should have reported... More

Allentown, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 20 May 2013

I stay at this hotel for business at least once every three months and I am never disappointed. The staff is always very friendly and helpful. The lobby and rooms are always clean and having an onsite restaurant is a bonus especially after a long drive.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
5 June 2013

Thank you so much for rating us on Trip Advisor and for your business! We really appreciate both! I am glad you find the staff to be very friendly. We pride ourselves on great customer service, Once again I thank you and we look forward to your next visit! More

Toronto, Canada
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 19 May 2013

The Hilton Garden Inn Auburn is a first rate hotel in a small town. All of their staffs that we dealt with were extremely helpful and friendly. The hotel is beautifully appointed and appears very newly renovated/ built. The building is 4 storey high. The hotel is located in the centre of town. There are a number of restaurants located... More

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Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
5 June 2013

Thank you so much for taking the time to rate us on trip advisor! We greatly appreciate it. I am thrilled you enjoyed your time here in Auburn and our hotel. I am very happy that you found all the staff to be friendly and helpful. Once again I thank you for rating us and for your kind words. Have... More

Chappaqua, New York
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 18 May 2013

I used to be in the hospitality industry so am very appreciative of the thoughtfulness and friendliness of the staff. Melissa at breakfast was very helpful, as was the cooked-to-order chef who made us eggs the way we wanted them. The staff here are amazing and make everyone feel at home. The coffee's weak though...I had to go search for... More

Was this review helpful? Yes
Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
5 June 2013

Wow thank you so much for all your nice comments about our hotel! We really appreciate you taking the time to rate us on Trip Advisor. I will be sure to pass this along to Melissa in breakfast as well as I am sure she would love to read this. I am thrilled you found our staff to be amazing.... More

 
 
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Additional Information about Hilton Garden Inn Auburn

Address: 74 State Street, Auburn, NY NY 13021
Phone Number:
Region: United States > New York > Finger Lakes > Auburn
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Auburn
Price range (per night): RM438 - 798
Hotel Class:3 star (3*)
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