Reception is as friendly as a small hotel in a small town even though thish is a large hotel in a big city I arranged a car pick up at the last minute and they called me back after they double checked and realized I had given them the wrong time. I never asked them to enter my Starwood number... More

Stayed one night. Beautiful hotel in a great location. Had bar food which was lovely......but the service was just ok. Waitress had a superior smug attitude and was more interested in fluttering around a few young good looking European men than serving us (3 ladies) that were there first !! I changed US dollars to local Chinese currency at reception.... More

I stayed one night recently while on business. I found one of the Restraunt staff quite dismissive. The Hotel says it has free Wifi but its only in reception not in guest rooms. The Internet in the business centre there at €1 per minute was so slow and kept timing out. My colleague believes she was given fake money from... More

I stayed in the Westin while on a business trip in China this week. And I CANNOT understand why their Fresh Juice menu is limited to ONLY Orange & Grapefruit!!!!!!!! As I travel around China - I only stayed in the Westin for a few days, but many other 4 & 5 Star hotels. They ALL have a wide selection... More

The Westin Guangzhou, my recent stay was due to attending the Canton Fair. Hotel is well located, staff are friendly and attentive, english is easily understood. Rooms are very comfortble, good breakfast, buffet dinner was also good. The hotel offers a courtesy shutte bus pick up to/from train station from Hong Kong (just call ahead and let them know which... More

10 mins walk from the train station to Hong Kong, and with a plethora of good facilities that any modern 5 star hotel should have, my recent stay was let down by consistently poor service. The hotel was busy due to the Canton Fair but having stayed in Westins in Beijing and Shanghai, the difference was noticeable. I was told... More

I have stayed here a couple of times and on both occasions I have really enjoyed the hotel. The staff are friendly and very polite and check in has been as close to a pleasure as it is possible to be. The suite I had was huge and very comfortable. Breakfast in the lounge is better than most. The lounge... More

Booked the hotel for 3 nights and had an emergency and had to leave after one night.. I understand that they charge for the second night but they also wanted to charge me for the THIRD night also!! Dumbfounded, I called the hotel manager and they said they would rather lose me as customer than refund me for the third... More

It's only 10 minutes walk from Guangzhou East Train station or to MTR station. All restaurants provide good food. More