I believe Guilin Sheraton is one of the eldest 5 star hotels in Guilin but it is still a five star. All the rooms, lobby and other amenities seeps to be renewed and in good condition. I had booked a classic room by my Starpoints at SPG club and asked for upgrade to a king size bed room to pay...
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The Sheraton Guilin is sits on an ideal lakefront location. It has a beautiful view. It is ideally located near art galleries, vendors, etc. The lobby is attractive. The rooms are very elegant. We were upgraded. Our room was very well appointed with wooden furniture, a very comfortable bed, and a moderately sized bathroom. The breakfast is outstanding .I would...
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Dear guest,
Warm greetings from The Sheraton Guilin.
Thank you for taking the time to send your comments on TripAdvisor. Our team truly cares about guest’s experiences and is always striving to improve.
We sincerely appreciate your high evaluation. In particular all the beds in our hotel are Sheraton Sweet Sleeper Bed; it helps you get a perfect sleep.
We...
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A nice place to stay with a lovely Italian restaurant on the top floor. Great breakfasts and a nice room. When you stay there you can go for a walk along the Li river in the morning and see all the people doing the morning exercises. Also near the hotel on a side street hotel exit is an art place...
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Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. In deed our Riviera restaurant is the unique and exclusive restaurant in Guilin, the restaurant terrace is the good place to overlook the Li River.
We hope to have another...
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The hotel has a real problem. Many rooms are build around a restaurant and sitting area of the hotel. So if you booked to this hotel (my rooms were prebooked as part of a roundtrip) try to get a room far away from this part of the hotel. There are some rooms that are not so near to the hall....
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Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. We sincerely appreciate your high evaluation for our room, breakfast and service, and we are very sorry the noise from coffee shop to disturb you. We will take action to...
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We pulled up to the hotel and was happy to see it had a great location. The staff was most helpful and checkin was smooth. The rooms are very comfortable and quiet but they are a little dated. It was fine though as they are very clean and that is a priority with me. There was nothing really for me...
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Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor. Our team truly cares about guest’s experiences and is always striving to improve. Comments such as yours are a wonderful compliment. We are currently in the process of replacing the elevator, we believe you will get a new feeling next...
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Good location as the pedestrian mall is just around the corner.
Understand that this is an old hotel. But the design, layout and room setting all need an urgent update to modern day standards, seriously. The room we had was really crampef. Fortunately we were there only for a night.
We could have booked inti Shangri La though its location...
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Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor.
It is always our mission to provide consistent and high-quality products as the brand of Sheraton. Thus we will quickly look into the problems and make the improvement as soon as possible.
We hope to have another opportunity to welcome...
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Stayed at the Sheridan in April 2012 for 3 nights. it is not a 5 star but on the way. Rooms and bathroom do need some work in refurbishment.
The western breakfast was not being replenished quick enough for the volumes of people arriving so we decided to go and have the Chinese breakfast. The food was very good and...
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Dear guest,
Warm greetings from The Sheraton Guilin,
Sheraton Guilin hotel is a international five star hotel in the city center of Guilin.
We hope to have opportunity to welcome you to our hotel.
Best regards,
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Even though we were upgraded to a club room, the whole hotel smelled of cigarettes and staleness. In Gulin, we experienced the most spitting and smoking, right in front "no smoking" signs. Rooms, lobby and elevator were shabby, and there was renovation going on either next door or under our room, so a mid-day rest was impossible. You had to...
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Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor. Our team truly cares about guest’s experiences and is always striving to improve.
We are sorry to learn your feeling in Guilin and our hotel. We have shared your feedback with our management team and we will make the improvement...
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Very bad example of the brand. Not many places to stay in GuiLin. If you get a good rate it's okay for a night, but rooms, decor and the hotel in general is very old and outdated. Chinese Restaurant was very good though (something common with Sheraton hotels). Would only go back if nowhere else to stay, or had a...
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Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates.
We are truly disappointed not meeting your expectations during your stay. Our team truly cares about guest’s experiences and is always striving to improve. We are also regularly to maintain...
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When you stay here you have to realise that Guilin is a large Chinese tourist centre and so the hotels are not really aimed at the Western market or at the highest business level.
Bearing that in mind the Sheraton is a good choice. Last time we visited (5 years ago) we stayed at the Waterfall and the Sheraton is...
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Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing...
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