No heat any where. Blower on room blows cold air even though set at 30c. Bar and third floor restaurant were in open space. It is 50 degrees F outside and nothing is heated. Room is nice. Carpets need to be replaced. Shower warm, but not hot. Most food at breakfast buffet was cold. Plates were ice cold. Steam trays... More

I totally agree with several of the previous reviews. This hotel has seen better days. The old style TV jutted into the room, which cut down on space. The air-conditioning didn't work. the bathroom had a weird set up with the shower in the bathroom next to the bath with no screen. There was a smell of cigarette smoke even... More

The service was Ok. At least for the first five star Hotel in Kunming was it quite good. More

Stayed here for 2 nights for a friend's wedding (all the guests were booked into this hotel). Whilst this hotel has a 5 star rating it has clearly seen better days and at best this could now be described as a "Chinese 4 star". The rooms are very tired (stained carpets, peeling paint) and in need of serious renovation. Check... More

The hotel rooms are very old and tired. Kunming was the only down side on our Helen Wong 'Golden Route' tour. The guide was telling us about how much we had to tip as instructed by Helen Wong. This was not true and we thought a bit rude! This hotel is supposed to be 4 star, 2.5, would be close... More

We stayed in this hotel for 2 nights as part of Helen Wong Tours. The check in process was the worst of any hotel-they claim they had not received the booking, but we had no problems with any other Hotels on the Tour, so I assume the hotel was at fault there. It took about 2 hrs for them to... More

The hotel is close to the airport and railway station. We had no problem finding english speaking staff. The room was ok but the service a bit slow. More

Location: The KaiWah is located in the city, about a 5 minute cab ride from the city centre and 5 minutes from the airport (which must be one of the most central airports in China). Taxis in Kunming are really cheap, with taxis costing no more than €2 anywhere in town. The hotel is located about 5 minutes walk from... More