Typically Government run business. Big, bold and ugly facility whose staff's attitude, ability and service remind of past communist times. Almost impossible communicating in English, which makes the description "International" a farce. Booked three nights, but moved to another place after one night. Definitely not a recommendable place. More

I will admit that part of our problem was that we went to Hangzhou during a Chinese holiday. We won't make that mistake again. This hotel was a farther from West Lake than the website made it seem, and we had trouble finding a taxi driver who was willing to take us there. That definitely was a part of my... More

Originally booked a Superior Hill View Room at a discounted rate online. It wasn't until I got to the room that I realized we'd been upgraded to an Executive Deluxe Room with a very charming view of the Hangzhou hilltops on three sides. The bed was very soft and comfortable and the room was 5 star quality with a high... More

I'm not sure what the other people have to complain about- I am at the West Lake currently and it has been the most fantastic hotel experience in China. The wait staff at the restaurants have bent over backwards to provide first class service, especially the downstairs restaurant downstairs. We spent an evening out on the courtyard deck and the... More

The hotel air-conditioning was not working. Can't be adjusted. In Summer night, the blanket is definitely too thick for an un-working air-cond. room. I had to take out the inner layer of the blanket in order to get some sleep. The hotel is stuffy in summer, perhaps want to safe energy, so the air-cond in the whole hotel was not... More

Comparatively to most local hotel, this hotel is generally fairly acceptable for a short stay over a night or two. The best of the hotel is perhaps its location which is near to West Lake, walking distance of about 15-20 minutes. If you like a more international-level based hotel, this is not an ideal one yet this hotel is trying... More

Made a big mistake to choose this hotel after last minute replacement on Sofitel Hangzhou Westlake hotel that I booked earlier. Choose this hotel for its 5 star as advertised but it was not worth the money for its poor service, comfort and location. Location is far from lake and town area, nothing to explore nearby. Location is off as... More

I recently stayed at this hotel. And, though advertised....there is NO GYM and NO POOL When I asked the front desk about this, they said "maybe next year". I did not press them that not ONLY is it advertised that they have these all over the web, but even in the room it is advertised. The rooms are nice, and... More