Stayed one night in this hotel on our way to Shanghai. Our room REEKED of smoke. When we complained we were told "all hotels in China are non-smoking", just as a Chinese customer walked up the front desk with a lit cigarette. There were ask trays on every floor by the elevators. Non-smoking REALLY? The hotel room was UNGODLY hot,... More

We prefer to stay in Crown Plaza group of hotel in India as their Service Standard are par excellence. The service experience in China was not that Great except that it had world class infrastructure & location was good More

the location is not good, pretty far from the sightseeing part since the factory we need to visit was closeby that's why we picked up it. ( it took the taxi driver extra 20 min to find the hotel) room is ok, service it not bad, and the internet is so fast ( we stayed there 2 days, one if... More

hotel is actually good.but the food wasnt tasty,only coffe was fine for me,not a lot things to choose from.tv in our room never worked-i asked twice ,nothing happend.safe was strange-couldnt find the ,, on,, button,so wasnt able to use. exchange servise at reception,but sometimes they r short of cash.so be smart-i came in the evening and i could change only... More

it is a good hotel. Clean room Nice facilities. Nice Service. More

I've stayed in Crown Plaza, Hangzhou for 2 nights with my girlfriends and we didn't have the best experience there. We knew the location is not ideal, but the reason why we chose it was a reasonable price,leisure facilities (swimming pool&gym), and a Western restaurant they listed.. We booked Delux twin room and additional bed. The room looked like a... More

what a dump!! 37 degrees C outside and 90% humidity and i could blow cold air faster than the a/c. ugly hotel, ugly rooms and slow poor service. concrete for beds, no complimentary water, poor tv setup, no english working internet and terrible lighting. if your supplier tells you crown plaza remember it's not crownE plaza and look elsewhere. oh... More

Moving to China, I wanted to get some sightseeing in. When seeing all the CCTV commercials for Hangzhou, I decided to go, but as a hotel snob, I wanted to stay at a nice hotel for a good price. I saw the Crown Plaza... but CHECK THE SPELLING because this is not a CROWNE PLAZA... This hotel was ghetto and... More

This will the first and would be the last time we stay in this hotel. The experience is terrible and the service is very bad. The room is very warm and we logged the complaint to the concierge, but no action was taken. We logged the second complaint and the answer we got is: "The weather at night will be... More