The hotel is located right across from the famous West Lake. I stayed at the club floor and used the Regency Club on a few occasions for meetings. The staff were very attentive and polite in serving us beverages. One of my colleagues left a folder at the table and the staff kept it for us until we returned at... More

What a caring, cosy hotel! Welcoming, friendly, attractive; helpful and attentive staff, Gold Club, and food. Would return anytime! And see more of the tea harvest, of West Lake and more. More

The room is huge and clean. The service is excellent. It's located next to the west lake, shops, and restaurant are with in walking distance. The music fountain is about 100 ft from the entrance. The show lasts about 15 mins, similar to the one at Balargio in Las Vegas. The lobby has a light floral scents, which I liked... More

Whilst I only stayed overnight on business I just wanted to stay longer. The hotel nails it from the minute you walk in to the minute you leave. The staff are incredibly attentive and well drilled. The rooms are huge with massive desks which is great for the business traveller. The bathrooms are also big and very clean. Water pressure... More

Pro, the location is excellent. Great view and walking distance to shops and restaurants. Service is good. I am most impressed by the hotel doorman that went out of his way to get us a taxi. However I am disappointed that the conceige is only willing to promote the hotel tours and is not very helpful when we ask for... More

0 complaints... perfect stay all around will definitely stay again, great location Hangzhou is my favorite city in China More

Stayed at this hotel in April and found it excellent. The room is a bit older ( but more than adequate) but the staff service is the best I have encountered in my travels. The staff from the breakfast area , the concierge, the bar staff, restaurant staff to the greeting staf were exceptional. My wife was at the breakfast... More

Great location on the lake. Decent rooms, great bathrooms, Nice breakfast buffet. The lake facing rooms are actually a little bit noisy because the musical fountain in front of the hotel does its thing every 30 minutes or so. More

Excellent location and comfortable hotel but food quality for breakfast and dinner is expected to be better More